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Business Profile

Notary Public

Celtic Signings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Notary Public.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1 2023. I completed a notary assignment for Celtic Signing and never received the promised payment

    Business Response

    Date: 02/06/2024

    Thank you for your note *******, however imagine my surprise when I received your complaint BEFORE we did anything wrong. Your payment was loaded into the system to be sent out by ****** on January 30th exactly as we promised. After getting the BBB complaint you filed I suspended the payment until I was calm and not angry to respond.

    If you had taken the time to read the order confirmation you were sent at the beginning of the project you accepted you would have known our payment process. Below is a cut and paste directly from your order confirmation: 

     

    ********Notary Compensation - (PLEASE READ)**********
    a. In consideration of your performance of the Services as provided herein, Celtic Signings agrees to pay you the amount specified and arranged at the time of accepting the order from Celtic Signings.
    b. If a particular signing requires you to make more than one trip, you will be paid per trip; however, any additional trips MUST be authorized by a Celtic Signings representative, or you will not be compensated for such additional trip.
    c. We respect the Agents that work with us and realize that cash flow is very important however we want to set your expectation right up front. Our clients pay us on net 30 terms so all invoices will be honored on or about the 30th of the month following the completed closings (e.g. if you close a loan on May 15th, you will be paid on or about June 30th for your May 15th closing).

     

    We will absolutley pay you for the work you performed for us today. However, next time before you jump to an incorrect conclusion about a small business and file a report that will now stay on our online profile for us to defend. Please make sure the company has actually done something wrong. Lastly, I would like to formally request that you let the BBB know that we did not do anything unethical to impact you or diminish the service you provided us.

    Respectfully,

    ***************************

    Customer Answer

    Date: 02/07/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a Loan Signing Agent certified by NNA.I provided a closing service to Celtic Signings in ************, **.I printed the documents, including a copy for the signer, drove to the closing location, did the signing of the documents, drove back home, scanned the documents, sent them to the Celtic Signings (via ********), drove to ***** to drop off the documents to be sent to Celtic Signings. It was: Order #***** on Tuesday 12/27/22 at 01:30 pm in ************. The fee of #*** was posted by Celtic Signings on national platform for notaries and title companies, Snapdocs. The contact person was ***************************, Manager at Celtic Signings. The company hasn't paid me for that service. I've sent several emails to them with no response.It seems that not only I have the same problem. Please see: ********************************************************************************************** Thank you,*****************************$***.00 You'll receive payment directly from Celtic Signings view payment terms Fee details:$***.00 Product Purchase Client ******* Contact ********************* ************************************* File # HT-**-1306 Signer ******************************************************

Celtic Signings is NOT a BBB Accredited Business.

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