Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the free six week program. I received a call from a sales ***resentative. The *** talked about the reasons why the 6 week program is not the program I needed, it is was the 7 month program. They gave me all the reasons why this was the better choice and would not give me the chance to think about it. This ***resentative was very pushy. I was in a very vulnerable state at the time and let him talk me into it I asked to have the program refunded after 1 week, as I was forced to go to a rehabilitation center for drug and alcohol addiction as well as a mental disorder. They would not refund under any circumstances. They did freeze the program though. When I finished the 6 week rehab program. I asked to have reactivation as they were not refunding my money anyway. I tried to figure out the program, but with my mental disabilities I could not figure out so many aspects of the App. I asked again for a refund stating I would have my Doctor and Physciatrist send them letters regarding my mental disabilities as I could not follow the App properly and It was causing me so much frustration which then caused meltdowns. They just brushed me off.I paid $2800 US.( also I am in ****** so it came to $3500 )For this 7 month program They have my money and are not willing to do anything.

  Business Response

  Date: 03/10/2025

  Hi ******, 

  Thank you for reaching back out to us. Our goal is always to provide structure, accountability, and support to help our clients succeed, and we regret that you felt otherwise.

  We want to clarify that when you informed us about your rehabilitation, we immediately paused your program on November 4, 2025 to support you during that time. Upon your request, we also reinstated your access when you were ready to resume on December 31, 2024. We also offered to extend the freeze to your program further if needed, with a doctors note, to ensure flexibility in your situation.

  Regarding the app and coaching, we understand that each persons needs and preferences vary. While many clients find our structured approach helpful, we acknowledge that improvements can always be made, and we appreciate your feedback.

  
  If there is anything further we can do to support you, please feel free to reach out to us directly. We sincerely wish you the best in your health and wellness journey!

  
  Gravity Support Team

  Customer Answer

  Date: 03/10/2025

  
  Complaint: 23032456
  
  I am rejecting this response because: This is what this company continues to say they froze my account they froze my account because I asked for a refund after using the account for 5 days. I accepted that because they offered me no other choice. I either froze it or plain and simply paid for nothing. I was not throwing away $3000.00 US, (again I am Canadian.) I went to a treatment centre for 5 weeks and when I returned I tried the program for 1 day and could not make heads or tails of how to use it properly. As I explained to them over and over and over, with my ADHD and other mental illnesses, I can not follow this program. They do not care. They have my money. That is all that matters to this company. I am proposing that the company can deduct the portion of the money that I may have used for the 6 days, as they have offered no solutions for me like offer ways to help me with the program, offer me a new coach that would be better suited to help understand the program. Nothing at all except freeze it again. THAT IS NOT THE SOLUTION HERE!, how is that going to help me with the program? They are just hoping my 7 months runs out and if they just keep telling me to freeze the program until that time then they dont have to do anything. I want my money back!

  
  
  Regards,
  
  ****** ****

  Business Response

  Date: 03/13/2025

  Hi ******, 

  Thank you for your response.

  We understand that unexpected situations can arise, and we always aim to work with our clients to ensure they get the best possible experience from our program. Our program is structured for long-term success, and while we understand that personal challenges can arise, we cannot override the contractual terms. 

  If you're struggling to navigate the program, we'd be happy to explore solutions to help make it work for you. Your coach can also make adjustments to better fit your needs. The option to freeze your program was offered as a flexible solution so you wouldnt lose access completely, allowing you to continue when you're ready. 

  While your contract allows for a 30-day freeze, given your situation, we have been willing to extend it further as a courtesy if you could provide a note from your doctor confirming that youre unable to participate in physical training at this time.

  Please feel free to reach out to our support team if you need further assistance.
  

  
  

  Customer Answer

  Date: 03/14/2025

  
  Complaint: 23032456
  
  I am rejecting this response because: This is not in addressing my issues. First freezing does not help with my inability to navigate the app. In the contract it states personalized service. This company did not offer in anyway personalized treatment for me in regards to helping me use the app. I was on my own play with the app was the personalized treatment. Also when I inquired on how to use the photo portion to log my own macros and meals as the meals they offered are far to restricted ( not personalized) my question again was answered with play with the app I was promised many things with this upgraded $3000 plan that were not delivered. The company keeps responding with. They froze my account for two months. Thats all good and well, but when I tried to use the app when I did get out of treatment, it was unusable and they said freeze it again. Not once was I offered help with the app meals or anything that I had troubles with, they did not deliver their promises. Therefore I want my money returned. 
  
  
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction is 2/6/2025. Gravity Transformation offered a free six week challenge advertised on Facebook. I signed up to get an appointment through zoom for an orientation to see what the challenge was about. I had a zoom meeting with coach Kyle on Thursday 2/5/2025 at 2:00 along with other possible participants. In the meeting Coach Kyle said the only thing they expect in return is that the participants post a weekly picture on social media showing the progress. Then he sends a link for us to be able to sign up for the challenge but in the link it asks for credit card information, not letting us be aware that a $200 deposit was going to be taken. When I spoke to another person yesterday 2/7/2025 she went through the whole process of the challenge and that’s when I found out that $200 was taken. I told her I didn’t want to participate in the challenge if there was a $200 deposit. She said I could think about it and if I decided I didn’t want to do the challenge I could get my deposit back. She said she would get back to me today 2/8/2025 to see if I was going to do the challenge. I reached out to her and said I don’t want to do the challenge and I would like my deposit back. She said I have to email the support team. I emailed the support team and they said I could not get my deposit back unless I complete the challenge and show that I lost 10% of my body fat.

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid US$200 for a course and trainer and they said a trainer would contact me and no-oe has contacted me and I don't have a course ad I can't see how to contact anyone on the website

  Business Response

  Date: 01/21/2025

  Hi ****, 

  
  Thank you for reaching out to us. 
  We have reached out to you via email as well to address your concern. 

  
  As per checking, you have already connected with your coach last January 12, 2025 and has been exchanging emails with him. Please let me know if there is anything else we can help you with or if you have any further concerns that you want addressed. Wed be more than happy to help.
  

  
  

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the program November 29 and I was told that it was a $200 deposit to hold me accountable for the six week challenge. On December 1, I talked to someone and they told me that they had a 30 week program that would be $99 A week I signed up for that program and I did the program for the first week. I unfortunately had a family emergency and I emailed my coach and told him that I could not continue with the program and that since I barely finished the first week I would like a refund. I didnt hear anything back. I emailed multiple times. No one got back to me. They just kept sending me the runaround and then they kept saying oh well call you will call you or what we will send you an email never addressing my issue and concern about getting my $299 back then on Tuesday, December 10, I received an email saying that my payment for $99 on December 7 was declined mind you I had been telling them that I could not afford this because of my family emergency and that I needed to be taken out of the program and that I needed my $299 back They still tried to take the money out of my account. It didnt work. I got paid yesterday, Friday, December 13 and as of this morning December 14, they have taken another $99 out of my account so now I keep reaching out to people about how to stop them from taking my money out of my account for a program. I no longer want to be a part of. I dont have access to first off because they deactivated my account on the ********************** app so I havent had access to this Training account since December 6, so I havent even been a part of the program. I havent been working the program. I havent talked to a coach or anything since then and theyre still taking money from me so I dont know what needs to happen but I want my money refunded Its almost $400 that needs to be refunded back to my account because I did not authorize this and I want to report it as fraud, but Im trying to do it the right way and just go through the company

  Business Response

  Date: 01/10/2025

  Hi *******, 

  
  Thank you for reaching out to us. 

  Were so sorry to hear about your experience. We appreciate your patience and understanding as we worked to resolve your concern. 

  We understand the urgency of your concern and want to assure you that weve already processed your refund request. Additionally, our support team reached out to you on December 16 to help resolve this matter. If theres anything further you need or if youd like to discuss this in more detail, please dont hesitate to contact us directly. 

  Your experience is important to us, and we are committed to making things right. 

  Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.

  
  

  Customer Answer

  Date: 01/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:11/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed into paying over 2000 dollars with the promise they knew how to customize workouts and dirt to an active competitive ironman triathlete like myself. Instead i was assigned a trainer that just wanted to impose his protocol without knowing anything about my intense training. There is no customer service number to call and you will never get your $ back. The trainer I was assigned lived in *****. Nice guy but had no idea how to work w me. Not customized at all.

  Business Response

  Date: 12/10/2024

  Im sorry your experience didnt meet your expectations, especially considering your dedication as a competitive Ironman triathlete. We understand how important it is for you to have a training and nutrition plan tailored to your intensity and goals.
  
  Our head coach has already reached out by phone and left messages, hoping to discuss your experience further and find a resolution that feels right for you. We want to address your concerns directly, reassess your training plan, and ensure youre paired with a coach who understands your unique needs.
  
  Your satisfaction is our priority, and were committed to working together to restore your confidence in our program. When you have a moment, please return our head coachs call so we can begin making things right. 
  

  Customer Answer

  Date: 12/23/2024

  I am writing to withdraw my complaint against Gravity Transformation.  The issue I had was completely resolved above and beyond my expectations.  As a matter of fact, the way Gravity resolved my issue was actually a testament to great business practices.  Please let me know if you need any other information from me.

  
  

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:11/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 10/29/2024$3000 in total Scheduled a call with the Transformation Representative who said the 6-week shred program was $200 and claimed would get an "orientation" where they would deliver goods such as assessments, meal plans, workout plans, etc. When I said I didn't want to do the 7-month program they said I wouldn't get the training materials I needed. So I signed up for the program so I could get the materials and they said it would be $30000 for 7 months. I paid upfront and found out it was different than what I signed up for. I have health issues which they knew and I can't do the workouts that they knew. I emailed them on 11/4/24 and asked for a refund. They returned a message which ignored my request for a refund and said they could not refund it. I read the entire policy and it said that I could cancel my subscription at any time. I have not received an email in return since then. I have emailed them 3 times now with no luck. Please assist me in getting my refund from Gravity Transformations.

  Customer Answer

  Date: 11/14/2024

  
  
  
  
  Better Business Bureau:
  
  
  

  This has been resolved with a refund from my credit card company. They also contacted them and asked for a refund. 
  
  
  
  Regards,
  
  
  ******** ********** 

  Customer Answer

  Date: 01/03/2025

  
  Complaint: 22534025
  
  I am rejecting this response because: 

  the credit card company sent me a check for the amount but has now added the charge back onto my account.  I called to find out why and they said that I needed to give them some information so I sent all the information twice and just got a letter today that says I didn't give them the information after I had verified with them they received the information they needed. So, I am not sure what to do now. 

  
  

  
  
  
  
  Regards,
  
  ******** **********

  Customer Answer

  Date: 02/03/2025

  
  
  Better Business Bureau:
  
  

   I want to amend my complaint to resolved after reaching out to you and the **********************************, I have received a refund. 

  
  
  Regards,
  
  ******** **********

• Initial Complaint

  Date:11/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a $200 deposit into this program back in early Sept (9/3/24) that according to the terms would be refunded to me if I met the required terms. I met the terms and received confirmation that I had (10/19/24) but have not received a refund. Now when I attempt to access the site or login to the member area I get a get a server can't be found error.

  Customer Answer

  Date: 11/13/2024

  
  
  
  
  Better Business Bureau:

   

  Thank you for your help, this issue has been resolved now!
  
  
  
   
  
  Regards,
  
  
  
  ****** **********

• Initial Complaint

  Date:11/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7, 2024, I joined the zoom meeting for the "free" 6 week challenge. Little to my knowledge, I expected this to be a one-on-one call to go over the program, but there was multiple people and I felt unheard. Towards the end of the so called meeting, I was pressured into paying $200 for a spot in the challenge and would be refunded if I met the goal. I understand accountability, but this was an unprofessional way to collect the "free" fee.On October 8, 2024, I scheduled a blueprint call with Coach George at 7pm cst. While I was comfortable with the way he communicated with me, he proceeds to slightly pressure me into purchasing a course. As I'm sure most of us can admit, money is not in our favor during these times. He did in fact sell me a "deal."Within these 4 weeks, my payments have been withdrawn before my instructed dates. I haven't had timely responses with this coach and it feels very AI generated. I'm am highly dissatisfied and disgusted with the way they have designed this so-called program. I sent a request and complaint via email. I expect a full reimbursement and cancelation for the remainder of this insignificant challenge.

  Business Response

  Date: 11/17/2024

  Our support team has reached out to you via email to address your complaint and resolve the issues you've encountered. We have sent a follow-up email confirming your payments were refunded. However, we have not yet received a response. Please let us know if you require further assistance. 
  
  Thank you for your prompt attention to this matter.

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a Zoom call with **** from 6 week Shred Challenge (Gravity Transformation) on Sunday September 29, 2024 at 1:00 pm. The 6 week program was advertised as free. Later in the presentation I learned that there was an accountability deposit of ****** that had to be paid immediately . I paid it. The amount of ****** would be returned to me after the 6 weeks ended if I met the established program goals of a 20 pound weight loss or 5% body fat. After I paid the program fee and got access to the remainder of the program, which is 90% online, 10% coaching. Not as personalized as advertised. I started to work with the program guidelines as best as I could. I shared what I was doing with my doctor, I was encouraged not to use the program movement or buy the additional supplement recommendations. I reached out to Gravity Transformation to share this information and asked if a refund was possible since I will not be able to finish the program. Two Gravity staff members who have sent responses, one acknowledging my concerns, but neither of them have addressed my questions about a refund. They both seem to glide right over this inquiry and start to give me other recommended options, like I never raised the question. I even replied back and asked again, what is your refund policy, and asked if I could get a copy since I do not recall it being address in the sales presentation. It is always a red flag to me when I cannot get a straight answer to a question that requires a yes or no answer. This program is not good format for me and I would like a refund period!

• Initial Complaint

  Date:09/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 18, 2024 I was on Zoom call and provided a credit card for a $200 deposit. Then had a call on September 21, 2024 with a lady which was scheduled for an hour which lasted 20 mins and all she did was try to get me to sign up for a longer term maintenance plan with prices ranging from $2,800 to $5,600.She had no materials besides about 5 lines she sent me explaining what the program consisted of that she had to get from her supervisor.She did forward a contract which was one sided which she tried to get me to sign while on the call. The next call was with a nutrition expert on September 23, 2024 and again was scheduled for an hour and he rushed through everything like his pants were on fire and was more confused after the call. The call lasted about 20 mins. He spent more time telling us of all the supplements we needed to purchase. I tried finding a contact number to reach out and there is none on the website. i am requesting a full refund of the $200 that I have been charged. Trying to get this resolved prior to reaching out to **************** and having them charge back the charge. Thanks