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Business Profile

Deck Builder

Absolute Decks and Basements Contracting
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The deck was a rebuild with ********* under the deck. We paid for premium material yet its warping at he end of each side of the deck. Dry space is leaking though the lights and everywhere. Deck lighting not working. He keep saying he will come fix but hasnt come back. This was paid in full.

    Business Response

    Date: 12/09/2022

     

    This email is notification of receipt and solution of complaint ID# ********

    Customer: *********************

    Today, 9Dec22, I met with Mr and ************** and the concern that was communicated was that the dry space (under decking/dry space) was leaking in 2-3 areas. We have been out to repair the deck on 2 different occasions to address the situation unfortunately it was not corrected. Today I reassessed the situation and provided an additional solution to the homeowner which was to repair now (to be schedule for next week) or to return in early spring, which I recommended due to the nature of the repair and weather conditions which would be more conducive to the adherence of the flashing tape (wider tape needed due to preexisting framing structure).  Customer agreed to wait to spring.

    In regard to the lighting, approx. 30 LED lights were installed and only 1 deck post light is currently not working.  The connection and bulb will be checked and replaced if needed.  The warping of the boards in question are within the normal limits of expansion and contraction, however I will tighten connections and install additional fasteners (only in front of the staircase due to dry space) if needed.

    All items will be addressed in spring, which was agreed upon with Mr and ***************  

    Rob

    Regards, Absolute Decks & Basements

Absolute Decks and Basements Contracting is BBB Accredited.

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