Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Photographer

Cherry Hill Programs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

This profile includes complaints for Cherry Hill Programs's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cherry Hill Programs has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a digital package because this is the only one available the employee told all the customers in line. To only not receive my product or service, I did make a complaint and ask for a refund. I was told I could not receive my money back and I told the manager that I spoke with why not because I don’t see anything on the receipt stating all sales are finale and or no refunds. The manager had no customer service & was very rude as if I were not a paying customer. I am seeking a full refund asap as to I still have not received my product. I have emails and screenshots to reference if needed.
    • Initial Complaint

      Date:01/04/2025

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had the great displeasure of dealing with this shameful company while inside the Seattle Aquarium. They completely failed to tell me there were FREE options and NO refunds, before selling me a very overpriced and expensive photo package. They have abysmal customer service and are commercial predators.
    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid an extra fee and made reservation to see Santa for 11am because my son has special needs and cant wait for long periods. Our reservation time was not honored and we didnt get get to see Santa until after noon. We were rushed through and the whole experience was awful. The pics were also awful. The printer broke and we had to wait more time for photos. After getting home the photos were not even mine. They belonged to another family. In the end I got nothing I paid for. My reservation was not honored and the photos were trashed because I dont know the people in them. I have not accessed the digital prints because we will be seeing a different Santa through another company. This company needs to refund me the money. Their response to my request for a discount was also insulting: they told me to spend more money and rebook at a special needs place (if we had gotten what I paid for it wouldnt have been an issue) and then refunded me only a $4.97 reservation charge and not the money for the photos! It would cost ME more money to print them in color ink and photo paper! Again, I have not accessed the photos online. They can delete them if they want. I just want my money returned so I can use it towards another Santa visit before Christmas is over. A side note: they reversed the ridiculous refund amount they did give me so in reality: I have received nothing from them but insults, biased and discriminatory assumptions about my kid, and they make it VERY hard to report them because they work through so many different web addresses.
    • Initial Complaint

      Date:04/03/2024

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pre order paid in full date 3/19/24 Scheduled date and time 3/25/24 @ 3:15p. I was misled by representatives handling the Photo Booth. Every similar holiday Photo Booth including this very one (I witnessed the day I decided to pre order) family ability to select print images. I have the screenshots of the complete back and forth emails with the customer service representative I was assigned to. She is also listed as a Customer Care Senior Lead and marketing Liaison. In short photos were taken and selected for me of which they decided to print from my already pre-paid for package prints. It didn’t sit well as I was not given an option or choice of which image(s) were to be printed without my acknowledgement. I was told the best photos were selected to print and was forced to take their word for it. Found out later when reviewing all digital images I paid for revealed the 1 photo that was captured with both children smiling happily was chosen to not be printed by their representative. We then had to get this separate image printed elsewhere which the separate prints we had to go out of our way to make were the ones distributed to family during Easter. Misled, lied to, conned, and when reached out to company for reasonable resolution was told a hard no due to that being their policy. I am aware policies can be placed as the structure and cornerstone of the company. We are one family and am worried about how many other hard working patrons had the same or similar concerns.
    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      (1.) Complaint: Cherry Hill Programs-- Easter Bunny Photo Vendors at the ********** ******** Mall in San Francisco for refusing to provide pricing information about their photo packages upfront or when requested. My 5-year-old son and I were interested in taking photos yesterday, March 21st I asked for pricing before because there was no pricing information on any of the signage. I was informed that we had to take a photo first and then they would tell us about the pricing and packages. After we took the photos, they printed out the pictures and showed them to us and then let us know how much they were and the different packages entailing the sizes and quantity of pictures. It was difficult for my son to understand that the packages and pictures were quite expensive.
      (2.) I believe pricing should be provided upfront on signages and especially when people directly inquire because it helps to make an informed consumer choice. I felt it was bad practice: pricing was hidden, creating a coercive environment of needing to try to product first before prices were provided.
      (3.) I purchased the pictures that night but would like a refund because it goes against the business practice that I believe should be provided. My request for a refund was denied this morning when I emailed the company because they claimed that I was free to purchase or not and that refunds are not provided once pictures leave the photo area. Unfortunately, none of this information was written anywhere because there was no signage or documentation about the prices or process anywhere and it was not communicated at the time of the transaction that all sales were final.
      (4.) I also want them to change their business practice to be transparent with customers, but they did not comment on changing their process.
      (5.) I believe businesses should provide transparent pricing and purchasing information to consumers to support informed consumer purchasing power, particularly when children are involved.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.