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Business Profile

General Contractor

MAX Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing unfortunately regarding a fraud case in which I was personally a victim of along with several others in Ocean, Monmouth, and Middlesex counties. Specifically, Max S. of Max Improvements LLC admittedly used funds designated for home improvement projects to gamble on online gaming platforms as well as pay other personal expenses such as credit card debt and vacations.

    It should be noted, Stein provided a statement to me as well as other victims, associates, and employees that he has been gambling excessively. Ultimately draining his business accounts, personal accounts, and lines of credit. Thus, S.was unable to complete home improvement projects he was contractually obligated to, unable to refund homeowners, and also unable to pay his own subcontractors and employees.

    Stein did complete a portion of the work on our project in particular. However, it was learned after the fact, the laborers and subcontractors who performed this work were not paid for their labor as promised despite me providing Max a total of $140,500.

    Additionally, it was learned Max Improvements LLC insurance had lapsed due to non-payment by Max S. Thus, crews were working on my project and others uninsured despite S. advertising he is a licensed, insured, and BBB accredited contracting company as per his website.

    S.  later admitted he never purchased materials with our money as promised and instead consistently moved money around from different clients in order to fund his lavish lifestyle and feed his addictions.

    Stein stated to me and others this was a direct result of his "gambling addiction relapse."

    Please contact me for additional information.

MAX Improvements is NOT a BBB Accredited Business.

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