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Find a Location

JOSCO Energy USA, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • JOSCO Energy USA, LLC

      200 Route 17 Ste 200C Mahwah, NJ 07430-1243

    • JOSCO Energy USA, LLC

      55 W 95th St New York, NY 10025-8501

    • JOSCO Energy USA, LLC

      2543 Amsterdam Ave New York, NY 10033-2808

    Business ProfileforJOSCO Energy USA, LLC

    Energy Service Company
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:

    Consumers have reached out to BBB alleging failure of the door-to-door sales agents to identify themselves and the company, and in several instances representing themselves as the utility company.  It has been reported that some consumers were switched to Josco Energy without their permission.

    On July 26, 2019, BBB contacted Josco Energy USA to address a possible pattern of complaints.

    Josco Energy USA provided the information below to BBB:

    “Josco Energy has or will be taking the following steps to further reduce and/or eliminate customer complaints:

    1. Terminated its relationship with the third-party marketing vendor responsible for the customer enrollments identified in the majority of the complaints
    2. Retrained third-party sales representatives to ensure Josco Energy’s quality assurance and compliance standards were being followed
    3. Implementation of a complaint incident scorecard to track complaints against marketing representatives and vendors.”

    BBB continued to monitor incoming complaints and determined the business failed to address the underlying cause for this pattern.

     

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    7 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business supplies energy to customers in New York & New Jersey.

    Business Details

    This is a multi-location business.

    Find a Location

    JOSCO Energy USA, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • JOSCO Energy USA, LLC

        200 Route 17 Ste 200C Mahwah, NJ 07430-1243

      • JOSCO Energy USA, LLC

        55 W 95th St New York, NY 10025-8501

      • JOSCO Energy USA, LLC

        2543 Amsterdam Ave New York, NY 10033-2808

      Headquarters
      200 Route 17 Ste 200C, Mahwah, NJ 07430-1243
      BBB File Opened:
      9/2/2014
      Years in Business:
      9
      Business Started:
      5/23/2014
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Ms. Jesse Rutta, Marketing Specialist
      • Mr. Marc Reichman, Vice President of Sales
      • Ms. Chani Kaufman
      Contact Information

      Principal

      • Ms. Jesse Rutta, Marketing Specialist

      Customer Contact

      • Ms. Chani Kaufman
      Additional Contact Information

      Fax Numbers

      • (516) 299-6045
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/22/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Since February of 2021 me and my mother have taken over the bills of the home after my father's sudden passing. Our electric **** was behind at the time with about 2k to pay. During that time we worked hard to pay off our **** as well as get all the other bills under control. However in the last few months we have started to examine the **** more as it always seemed high no matter what. That is when we discovered we have had Josco listed as our supplier for our utilities. When speaking with ORU the agent on there said we have been paying way over market price per kWH (13 cents vs 8 cents from ORU). Additionally we began to notice that our KWH usage seems much higher than it should be. Even when we stopped using two whole freezer units and two air conditioners the watt usage as remained roughly the same. I believe this company has been scamming us not only on the price but has not been accurately reporting usage as well. Lastly upon going through my fathers files I have not found anything to indicate he signed up with Josco, there was never any folders made for the account which my father did for everything, there was no saved account info anywhere ( my father kept a spreadsheet for all his account info and passwords), and even going though his email there was never a mention about an account created for Josco. So I believe they also sign us up without our knowledge as well. From the records of bills we have we can see that they have been charging us for at least 3 years and we can only think of the money that has been wasted with this company. Even more so now without the income of one of the people in the house. On a side note I also saw ******** removed them from the ESCOs list so is even right for them to be operating in **?
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Local BBB

      BBB Serving New Jersey

      BBB Reports On

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