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Business Profile

Online Retailer

Freedom Industries

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Freedom Industries's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 947 total complaints in the last 3 years.
    • 418 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order through Freedom Industries website on 5/29/2025. According to company website in regards to shipping, all orders should ship 1-6 business days from date order is submitted, with certain holidays possibly adding an additional 1-6 days to that. Its been. 4 weeks since my order was placed and I have yet to receive any tracking or shipping info for my order. I have reached out to freedom industries multiple times asking for tracking info or refund via the only communication available (email and ********) I have received one reply from them on 6/16/25 stating my order would ship that week, still as of 6/28/25 nothing had changed with order status. At this point I would rather just get a full refund and be done with it.

      Business Response

      Date: 07/07/2025

      The order as stated is made to order (made in *** ) and is pending . Taking a little longer than wed expect . Customers were made aware of the leadtime.

    • Initial Complaint

      Date:06/25/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered shoe's on January 27th have still not received them. I have called I have sent emails I sent messages in messenger. They finally sent me an email showing a **** tracking number but when I track it all it says is that a tracking number has been created waiting on item, that was on June 2nd it is now June 25th. This is a **** company.

      Business Response

      Date: 07/07/2025

      Order is in transit.  See tracking below.

      USPS tracking number
      9261290376123903895973
      In transit

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 sweatshirts back on November 18th of last year. After not hearing anything from the company for about a month I emailed them. I received no response. After another month or so I sent another email and then filed a dispute with BBB. I received an email back a couple days later asking if I would leave the order open they would give me store credit and my items would still be shipped shortly. It has now been 6 additional months with no response as to when the items are going to arrive. They are just trying to blow me off.

      Business Response

      Date: 06/18/2025

      Customer accepted giftcard as an incentive to keep the order open, which he used to make another purchase. We informed customer we will update them as soon as we had a shipdate.

      Customer Answer

      Date: 07/01/2025


      Complaint: 23482469

      I am rejecting this response because: I did accept the gift card from Freedom Ind., only because when they offered it to me they said "they expected to have the hoodies shipped out shortly". That was now almost 7 months ago. Since then, they have made no attempt to keep me updated regarding a shipping date and have completely ignored my requests for a refund. 



      Regards,

      **** *******

    • Initial Complaint

      Date:06/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order may 25th. It has now been almost a month. No processing no tracking absolutely nothing. If you try to contact them no one picks up the phone, you only get robot emails back stating the same thing over and over , I did saying 8-10 business days well it's been a lot longer than that. This company steals from you and it's fraud I still have no tracking and no product. No response, I had to call my bank and report fraud. One of the worst companies out there do not order from them

      Business Response

      Date: 06/19/2025

      Customer disputed order. Order was cancelled and refunded. A chargeback totaling $182.00 was resolved in the customer’s favor

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/6/2025 I ordered a pair of shoes/shorts and have not received my order nor any sort of communication from customer service, after sending multiple emails. This company takes your money and leaves you in the dark. Not sure why its so hard to keep your customer updated on whats happening. Requesting a refund asap and hopefully more people will see these complaints and know what they are getting into.

      Business Response

      Date: 06/17/2025

      The shoes were delivered.  Tracking below. USPS tracking number.  The customer was informed the shorts were pre-order at the time the order was placed. This product is made to order and has a shipping timeframe of 8-10 business days.
      9261290376123903621084
      CompleteDelivered
      Delivered on
      Friday, June 6, 2025

    • Initial Complaint

      Date:06/09/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order may 25th for 167.00$ never got an email about processing or tracking, I've reached out several times just to get the same robot email back it's now been a few weeks they took the money but I have no product or information on when the product is coming I can not get a hold of anyone there and just get robot information back

      Business Response

      Date: 06/11/2025

      Both items on this order were pre-ordered with lead time info given at the time of purchase.

      MEN’S F.I EVO HYBRID SHORT
      Please note:
      This product is made to order and has a shipping timeframe of 8-10 business days.

      MEN'S F.I XP1-RT SHOES
      PHANTOM BLACK / 11
      Item is estimated to ship:
      in 2 weeks

      Customer Answer

      Date: 06/17/2025



      Complaint: ********



      I am rejecting this response because:



      That is another lie I wasn't informed of anything it took me reaching out over and over to get the same response I was never informed of anything about a pre order I was told 8-10 business days after constantly reaching out over and over that 8-10 business days was weeks after the first 8-10 business days. I never received 182 I received 167 so another lie. This company is the absolute worst they lie and try to steal anyone who orders from them call your bank and report fraud or you will never get the product or money back.



      Regards,



      ******* ********

      Business Response

      Date: 06/18/2025

      Customer disputed order and has received a refund from the CC company.

      Chargeback summary for order #******

      Customer
      ******* ********

      Reason
      Product not received

      Chargeback amount
      $167.00 USD

      Customer Answer

      Date: 06/24/2025



      Complaint: ********



      I am rejecting this response because:



      The fact that this company tries to steal from people and unless you make a fraud statement with your person bank you will never get the product or money back they do this to so many people you can see complaints on here and on their Facebook page before they delete comments this company is a joke and just tries to steal.



      Regards,



      ******* ********

    • Initial Complaint

      Date:06/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 3/30 Delivered 4/22 Returned 5/4 Return delivered to FI 5/10 9434 6361 0602 3292 2591 09 Multiple refund status emails most no response. 2 were responses that refund would be issued in a few days. 6/7 still waiting

      Business Response

      Date: 06/11/2025

      Customer was refunded 6/11/2025

      Customer Answer

      Date: 06/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* Pool

    • Initial Complaint

      Date:05/31/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been trying to get them to send the product that I paid for back in March 2025 Refuse to respond to emails / made several request for them to refund money since they apparently cant or wont ship product

      Business Response

      Date: 06/03/2025

      Customer's order shipped.  Tracking below.  Please allow ***** hrs for the tracking to update.

      USPS tracking number
      9261290376123903906211

      Customer Answer

      Date: 06/13/2025


      Complaint: 23402765

      I am rejecting this response because: Thank you, however this company has listed different tracking time frames. ***** in response to you and  6 business days in an email to me.. This seems to be part of their issues, says one thing then does something else. have not seen any tracking update since they said the number was generated and honestly will be surprised if I do.. thus why I have been asking for my money back., in fact the **** say only the number was generated and they are still awaiting the package. Which means nothing has shipped according to the postal service.   



      Regards,

      **** ******

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes 4/12/25. Have yet to receive them. Shipping label has been created but the item was never received at the post office.

      Business Response

      Date: 06/03/2025

      Order has shipped.  Please allow ***** hrs for the tracking to update.

      USPS tracking number
      9261290376123903620315

    • Initial Complaint

      Date:05/27/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for footwear on February 17 2025. As of May 27 2025 have not received the order nor a tracking number. All communication has been through either ******** messenger or email which most of what I get are the same canned responses. Placed 3 calls with voice messages left with no reply. All over social media that are many instances of the same problem.

      Business Response

      Date: 06/03/2025

      Customer's order has shipped.  Tracking below.  Please allow ***** hrs for the tracking to update.

      Fulfilled
      June 2, 2025
      USPS tracking number
      9261290376123903881822

      Customer Answer

      Date: 06/05/2025


      Complaint: 23381295

      I am rejecting this response because: Tracking label printed Monday June 2 at 8:15 pm. As of Thursday June 5th 8:00 am the shipment has not been shipped. I work in transportation logistics & am fully aware that a tracking label can be printed & then laid to the side to ****** a customers request. I will not be happy with this issue until the actual product ordered is in my possession. Their total lack of trustworthy communication makes it impossible to trust any of their actions until the package is in my  possession. 



      Regards,

      **** ********

    Freedom Industries is NOT a BBB Accredited Business.

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