Reviews

Review Details

• Review fromD. O.

  Date: 12/31/2024

  1 star
  I wish I could leave zero stars. This companies products are complete trash. I received one of their dash cams as a gift. As soon as it got cold outside it failed. They replaced the device which worked for a short time and failed again. They sent a replacement memory card which worked your a VERY short time and failed. Their response was to offer a voucher to buy more of their junk. Why would I want more substandard junk?Do not buy this complete garbage.

  Rexing USA Inc

  Date: 01/02/2025

  Dear ******,Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience youve experienced.According to our records, the V1P+ dash cam you purchased in August 2021 has exceeded the 18-month warranty period. Despite this, we made an exception and shipped you a memory card on November 14, 2024, as a gesture of goodwill. Unfortunately, we are unable to provide a full replacement for products that are out of warranty. This is why we offered you a 40% off voucher to purchase a new dash cam, should you choose to do so.Regarding your mention of another replacement request, we could not locate any additional replacement records linked to your order number or email address between August 2021 and November 14, 2024. If you have a different ticket number or email address associated with the request, please share it with us so we can further investigate and assist you.We appreciate your understanding and look forward to resolving this matter to the best of our ************ regards, Rexing Care Team

  D. O.

  Date: 01/08/2025

  What complete nonsense. The trash you provided never worked for 18 consecutive months. I'm sure you couldn't locate the previous information, very convenient. To offer a voucher for more of your product when the first TWO failed so miserably is just insulting. Your product is garbage and you are obviously aware of that and don't care. Your response here is just as insulting. Own up to the REPEATED failure of the junk you provided. I have wasted enough time on your complete failure of product and "service" and have purchased a product that has been listed by several consumer reporting agencies, none of which lists your devices at all.

  Rexing USA Inc

  Date: 01/16/2025

  Dear ******, We sincerely apologize for the inconvenience, frustration, and disappointment youve experienced. We understand how upsetting this situation has been, and we deeply regret that our product did not meet your *************** mentioned in our previous response, our policy includes an 18-month warranty period. According to our records, the VIP+ dash cam you purchased in August 2021 has exceeded this warranty period. Despite this, we made an exception and shipped you a memory card on November 14, 2024, as a gesture of goodwill.Regarding your mention of another replacement request, we could not locate any additional replacement records linked to your order number or email address between August 2021 and November 14, 2024. If you have a different ticket number or email address associated with the request, please share it with us so we can further investigate and assist you.We understand your concerns and frustration regarding the performance of your dash camera and assure you that we strive to provide quality products and reliable service to all our customers. We truly regret that your experience did not reflect our commitment. Please let us know if there is anything else we can do to address your concerns.We appreciate your understanding and look forward to resolving this matter to the best of our ************ *********************************** Team

• Review fromMatthew W

  Date: 10/30/2024

  2 stars
  Today, I sent an email to Rexing regrading an M2 Rearview Dash Cam that is no longer functioning. I sent them the information they requested and have yet to receive a response. All I am requesting is for the device to be repaired or replaced. The individual I spoke with via email has not provided a reasonable solution within an acceptable time frame via email. In addition, there is no one available to pick up my call. My request # is ******. I would advise in the future not to deal with Rexing as their business is not at all as responsive and timely to address customer issues.

  Rexing USA Inc

  Date: 11/01/2024

  Dear *******, Thank you for reaching out, and we apologize for any inconvenience caused. Our dash cams come with an 18-month warranty. After reviewing your case, we noticed that your device is over 3 years old, which exceeds our warranty coverage period. We have explained our policy to you, along with our Out of Warranty Program, which offers a discounted price on new items for cases outside the warranty.However, if this does not meet your expectations, we would be happy to offer a replacement for your rear camera as a gesture of goodwill. Please let us know if you would like to proceed with this option. Thank you for your understanding and for giving us the opportunity to make this ********** regards, Rexing Care Team

• Review fromhai t

  Date: 03/02/2024

  2 stars
  Today I sent Rexing about the 4 channel R4 dash cam. I want to share about the device I currently own, also with 4 channels from Hupejos. They sell on Amazon for nearly $130 or $200 for a pair of 4 channels. But the feature is too weak and always turns off or freezes, unable to capture scenes that need evidence for the police to see. Previously, I also bought from Rexing at bestbuy but then had to return it immediately because I could not connect to the application, every time I connected, the device turned off. On the Rexing Dashcam application, I need simple privacy without too much hardware, I looked it up. Through the application there are too many videos and images shared by different drivers, so the application is very heavy, the mutual image sharing feature needs to be removed, when connecting to the Dash cam it must work well. 100% no errors or other problems. If a machine sells for nearly $249 with tax and shipping, but it keeps breaking, I advise Rexing to focus on technical issues and eliminate sharing images that are too cumbersome and eye-catching, have to be used for more than 2 years to break. , I don't want to say unpleasant things and for security reasons, the evidence is more important to show to the police every time I need to see it. If they don't see it and suspect it, I feel unjust. A group of homeless people destroyed my car and I called ************************* and took my insurance information and driver's license, I didn't do anything wrong, they didn't arrest the other person but suspected me of this and that, product of Hupejos I felt like it was a waste of money not to see the pictures right away

  Rexing USA Inc

  Date: 03/04/2024

  Dear ***************,Thank you for reaching out to us regarding your concern. We understand your frustration with the 4-channel dash camera you received. It seems there has been a misunderstanding; Hupejos is not affiliated with Rexing, nor are they one of our authorized Amazon sellers. Therefore, we cannot guarantee the compatibility or functionality of their device. We apologize for any confusion this may have caused. If there's anything further, we can assist you with, please don't hesitate to contact us. Thank you.Email: ***************************** Phone: ************** Best regards,Rexing Care Team

• Review fromFrank D

  Date: 01/26/2024

  1 star
  On 1/15/2024 I contacted Rexing about my free gift. Ive sent my address 2 or 3 time been back-and-forth several times yet my gift has not been sent. Plus I asked the representative a question which they did not know the answer to

  Rexing USA Inc

  Date: 01/29/2024

  Dear *****,I hope this message finds you well. I extend my heartfelt apologies for any inconvenience you may have experienced regarding the missing free gift and any communication lapses with our care team. Your satisfaction is of utmost importance to us, and it is with deep regret that we acknowledge falling short of your expectations.We have taken note of your free gift email dated 1/26, and we appreciate your patience. The tracking information for your free gift package is as follows: 9400111206217178285335.We understand that receiving all items as expected is crucial, and we genuinely appreciate your business and understanding during this time. Warm regards,Rexing Care Team

• Review fromDennis H

  Date: 11/28/2023

  1 star
  Their owners manual ***** and provides no instructions on how to operate the M2. Thank goodness I was able to reach a customer service rep who was able to answer our questions. I wish I would have caught his name.

  Rexing USA Inc

  Date: 11/29/2023

  Dear ******,I hope this message finds you well. We sincerely apologize for any inconvenience you experienced with our M2 owner's manual, and we appreciate you taking the time to bring this matter to our attention.We understand the importance of clear and comprehensive instructions, and we regret any frustration caused by the shortcomings of our manual. Your feedback is invaluable, and we are committed to improving our documentation to ensure a more user-friendly experience for all our customers.We are pleased to hear that you were able to reach out to our customer service representative for assistance. Our team provides timely and helpful support, and it's heartening to know that you found the assistance you needed.Although you missed capturing the representative's name, we will make sure to recognize and commend our support team for their efforts in addressing your concerns. We value your feedback as it helps us identify areas for improvement and enhance the overall customer experience.If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our product.Thank you for bringing this to our attention, and we appreciate your understanding as we work to enhance our manuals for the benefit of all our customers.Best regards,Rexing Care Team

• Review fromDeneen F

  Date: 09/10/2023

  1 star
  I paid $43.53 fire overnight shipping and my purchase wasn't even processed until the next day. I've tried numerous times to contact them regarding refunding my shipping fee and haven't received a response. My order was placed on 9/7/2023 and it's now 9/10/2023 and I have "NOT" received my item, yet!!! The item should have been delivered on the 8th of September, 2023

  Rexing USA Inc

  Date: 09/11/2023

  Dear *************************,Thank you for contacting us regarding the RS23595 package shipping time frame. You placed the order on 9/7 and we shipped it out on 9/8 by *** next day air label. However, *** didn't deliver any packages during the weekend. The standard delivery date is 9/11 as ***'s next-day air setting. We are so sorry for your experience regarding the *** shipping service, but we cannot control the *** procedure. Thank you for your understanding! If you have any questions, please feel free to contact us. Best regards,Rexing Care Team

• Review fromMike M

  Date: 06/21/2023

  1 star
  No phone call support, left 3 message, they never return my call, ordered a charging cable under warranty, they shipped it to ****** g address.I gave them my shipping address 4 times, and still asking me for the address

  Rexing USA Inc

  Date: 06/28/2023

  Hi ****, Thank you for letting us know about your review. We are sorry for your experience. The previous shipment failed and was returned to us. We have already shipped the replacement on 6/25. Here is the tracking number: LV761343595US. Sorry for the inconvenience. If you need any further assistance, please feel free to contact us. Thank you.Rexing care team

• Review fromD. A

  Date: 06/05/2023

  1 star
  Zero stars. ZERO. I bought a V3 dual camera March 4th, 2023. I received it pretty quickly. When i went to turn it on for the first time it did not turn on past the logo screen. I emailed, tried the firmware update, nothing helped. So, I sent that one back the day after getting it and got another one sent to me. March 25th, I got the 2nd camera. That had the same issue. Ended up just asking for a refund and sending everything back- I got a power cord and suction cup too. Everything was sent back March 28th. Rexing is claiming they refunded me on March 31st, but no refund exists in my account. I called them and spoke with multiple people. Ended up disputing with my bank for the full amount, not the minus $30 they were going to do. A Rexing employee actually told me to dispute the charge. That was April 25th. Here I am now June 5th, still fighting for my money over a product that 1) Didn't work over 2 cameras, and 2) I no longer have. Do not, and i repeat, do not do business with this company. I have 30 pages of emails back and forth saying how none of the product worked, but they claim I got it in working order. I was waiting for my money to be mine before the review, but this is taking too **** long.

  Rexing USA Inc

  Date: 06/06/2023

  Hi D.A.,Thank you for sharing your feedback. We are sorry your experience didn't match your expectations. Your issue had been resolved and the order RS17406 had been refunded on Apr 1st. If you have any questions, please don't hesitate to contact us. Thank you. Rexing Care Team

• Review fromJohn A

  Date: 04/18/2023

  1 star
  I purchase a V33 dash cam from Best Buy in November 19, 2022 and it quit working after 4 months. I contacted ********************* at customer service who gave me 1 troubleshooting technique to try each day for 5 days. After all of this run around she told me to return the device and they would ship a new one when they received it. After two weeks went by I called to see where my device is and she said she would ship out that day. I then received a notice that the new camera was delivered except it went to the correct street but the wrong state. I contact the agent again and she said I didn't provide the full address and she googled the street address and found one in **********??? I then replied showing the agent the my full name and address on the email I sent originally. I have now been ghosted by this agent and no one will answer the phone at this company for that last week. You have my broken camera and I have nothing from this company! Stay away!

  Rexing USA Inc

  Date: 04/19/2023

  Hi ****,Were sorry to hear you had a negative experience with us. We want every customers experience to be the best possible, and we work hard to make sure that happens. ****** already addressed this shipping issue and we reshipped v33 on 4/19. Here is the tracking: 1ZBH30734225337187. If you have any questions or concerns, please feel free to contact Rexing care team. Thank you.Rexing Care Team

• Review fromJesus E S

  Date: 03/13/2023

  5 stars
  Today, March 13, 2023, I called Rexing support services and spoke to Mr. ********* I want to state an acknowledgement of my experience with Mr. ********* Mr. ******** was attentive to my needs and thanks to his outstanding customer service support, I was able to make the right decision in purchasing the correct product to my needs. His knowledge about all Rexing products and his assistance with providing me with an update, information and instructions given to me about a new Rexing product and further explanation in details in general about all Rexing products was very helpful, and overall, an excellent Rexing Care Team representative.Thank you so much!

  Rexing USA Inc

  Date: 04/19/2023

  Hi *****, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We are thrilled that you had such a great experience with our customer support representative. Our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. Please don't hesitate to contact us if we can help in the future. Kind regards, Rexing Care Team