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Find a Location

Port Authority Transit Corporation has 1 locations, listed below.

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    Business ProfileforPort Authority Transit Corporation

    Transit Line

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 4262, Lindenwold, NJ 08021-0218
    BBB File Opened:
    10/13/2017
    Alternate Business Name
    • PATCO

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/23/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Port Authority ******* License Plate #: ******** Account #: ********* Order #: ******* To whom it may concern, I am writing to request leniency and obtain more information pertaining my tolls in collections. Currently, my registration is suspended, which took me by surprise because I have not received any formal warnings/updates or notices regarding these tolls and applied fees. Furthermore, my EZ Pass online account was disabled; so, I was unable to check online and patiently waiting to hear an update via mail; but did not receive it. I have written you in the past regarding this matter, before my registration was suspended, but did not receive any updates or details on how to move forward.I am a City Worker and single woman who needs access to her vehicle to drive to and from work. Although I work in the Bronx, **, I reside in *******. I also use my vehicle to visit my mother who lives in ********, ** and suffers from a chronic heart condition. It is my responsibility to run errands, accompany doctor visits and advocate on her behalf. Without a vehicle I am unable to do any of the tasks and duties stated above accordingly. Once I discovered my registration was suspended, I immediately volunteered to pay a payment plan, but was denied the option. I am willing to pay the toll amount in full but cannot afford the penalty fees. Is there any way these toll fees can be accommodated? I am willing to make a payment plan. The fees alone are 3xs more than the actual tolls. Currently the toll amount is $1896, with an additional $5,900 in penalty fees which make the grand total $7,796. Again, I am willing to pay $1896.00 in full. Because I did not receive any letters providing options on how to appropriately move forward before my registration suspension, I am praying the decision can be reconsidered so I can negotiate a fair amount to pay in installments. Please feel free to email me at ************************* and/or call my mobile phone directly at **************.
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    Customer Reviews

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