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Business Profile

Laboratory Testing

ACCU Reference Medical Lab LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

This profile includes complaints for ACCU Reference Medical Lab LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACCU Reference Medical Lab LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/16/24 was Charges $2,262.75 for blood work and testing that I DID NOT EVER have done. ACCU put it through insurance and received $134.55 of it. They want the remaining $257.68 that my insurance won't pay. I had the typical yearly gyno exam the day before.... they listed out that I had the following tests done: HERPES SIMPLEX VIRUS, PCR (times 2), Bacteroides Fragilis, Mycoplasma Genitaluim, Staphylococcus aureus, Streptococcus pyogenes, Streptococcus agalactiae, IADNA MULTIPLE ORGANISMS AMPLIFIED PROBE TQ, and IADNA NOS AMPLIFIED PROBE TQ EACH ORGANISM (times 8). Filed a fraud report with our health insurance on 3/4/25. Just received the bill in the mail 3/3/25.

    • Initial Complaint

      Date:01/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July of 2024 we paid a bill of 85 dollars to this company and we still receive bills of non payment 6 months later. We have emailed them statements from our credit card company showing proof of payment but they refuse to acknowledge any of it.

    • Initial Complaint

      Date:11/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from ACCU reference *******. For $539.47 I have never been to this lab or dr ********* in ** I live in ******* **. I LIVE IN a large complex. With several buildings with different address the bill I received was not my address. I do not want my credit ruined.I would like this to be resolved. and the co. bill the right person. They are stressing me out. I am 82 years old and do not drive there is no way I could been to **

    • Initial Complaint

      Date:03/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called and spoke to representative on Feb, 19 2024 to make payment of ********** received for services provided. I gave them my FSA Health Account debit card number to pay bill. I asked for them to send me a copy of receipt for billing purposes. I have spent approximately two weeks & numerous phone calls to no avail. They acknowledge that the invoice is now paid.....but can't seem to send me a receipt showing that I paid this bill. My FSA account is asking for proof of payment...and I can't provide at this time. ACCU keeps telling me that they sent email, but it isn't true. They claim that an associate in billing will send me a copy of receipt in the mail. We'll see....Best Regards....********************* ****************, **

    • Initial Complaint

      Date:09/24/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Accu Reference, a company who provided us with an in office phlebotomist, and with whom we had a professional relationship for 5 years, recently sent us a collection bill for COVID tests that were never performed. We believe they are doing this to retaliate that we chose to work with another lab, Quest, who is their direct competitor. They also accused us of cashing a check from our insurance which we NEVER did.They are threatening us daily with court action and credit reporting, which is unfair and unwarranted.

    • Initial Complaint

      Date:04/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife went to Dr ******* ******** D***** on 12/08/22 in ********** ** for follow up visit. I have to use ********** for her insurance. I received a bill for 4/1023 for amount $1,056.43 of lab works. They claim total amount $2,210.66 to my insurance, insurance ** only paid $214.52. How much does urine culture **st. I can't afford this.

    ACCU Reference Medical Lab LLC is NOT a BBB Accredited Business.

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