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Important information

• Advertising Review:

  On November 15, 2023, BBB contacted the business regarding its website stating the following, "By offering lifetime warranties and backed by 100% customer..." and also displaying the EPA Lead Safe Certified Firm seal.

  According to the BBB Code of Advertising, Warranties

  When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.

  • When advertising "lifetime" warranties or guarantees or similar representations, the advertisements must clearly and conspicuously disclose its intended meaning of the term "lifetime."
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  Basic Principles of the Code

  Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.

  • The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers  should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or the Better Business Bureau.
  • Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
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  Unfortunately, the business failed to respond to the BBB's request to substantiate, modify or remove the claim/seal.