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Find a Location

Ciocca Chevrolet of Princeton has 1 locations, listed below.

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    Business ProfileforCiocca Chevrolet of Princeton

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    200 Renaissance Blvd, Lawrence Twp, NJ 08648-4773
    BBB File Opened:
    5/31/2016
    Years in Business:
    11
    Business Started:
    8/1/2012
    Business Incorporated:
    8/1/2012
    Type of Entity:
    Corporation
    Alternate Business Name
    • Princeton Chevrolet, Inc.

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hi, my name is ***************************** and ** reaching out to report the blatant racism I faced at your Princeton location. I had an appointment today at 7:40am, to which they told me they would need the car all day to complete the work and everything went as planned; down to the technical contacting me giving me updated on my vehicle. Around 2:40pm the technician reached out to me letting me know that they were finishing up my paperwork and that my car would be ready for pick up at 4pm. To my surprise; I get a call at around 3:45pm telling me that the part was never delivered. So they had my car, giving me false updates and misleading me. Had they made me aware they hadnt started fixing my car I wouldve gotten my car fixed elsewhere. When they made me privy to the fact that the technician shouldve reached out earlier. So I asked to speak to someone about the miscommunication and they transferred me to the service department supervisor: **** (the name he gave me; no last name) which I found to be very unprofessional. **** got on the phone and had no idea why the technician would lie about my car almost being finished or anything else. He was just lost. He didnt offer me a loaner car while they had my car causing me to miss work. The only thing he said was; my car can get fixed tomorrow when the part is delivered, to which I said **** said that today and had my car all day for absolutely nothing. I feel like they seen a young black girl coming in and figured they could take advantage of me. After waiting the entire day I go and pick up my car, that has not been fixed and *********************** started being rude to me as if I kept her car all day and lied about fixing it. This was the most unprofessional Chevrolet dealership Ive ever been to. The lack of empathy I suffered and I witnessed the total opposite of customers in the lobby; that was a different race of me. I made a complaint on yelp.contact me: @************
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Avraham S

    1 star

    08/05/2022

    Please save your aggravation and avoid this place. Let my aggravation save you and move on. The one star reviews are very real and the automated response by the dealership is code words for "We're dishonest and will rip you off, but please keep it down".For starters, they're understaffed and have long wait times even when you have an appointment. Secondly, because they're understaffed they stopped having their mechanics precheck the used vehicles. They only check breaks and tires, the rest of the vehicle is at your own risk. When you walk in they treat you well trying to get you to purchase. After I insisted on taking the car to my own mechanic for a precheck as it was clear they never looked into the vehicle and could care less if there was an engine in there so long as they make a sale, they agreed and **** (Regional Manager) promised that if issues are found with it they would either fix it or deduct it from the sale price. My mechanic found over $3,000 of repairs that were of significant safety concern including ripped front and rear bushings, leaking engine oil, and more. This was besides faulty power doors and mirrors and a ***** remote starter. When I called the dealership back, **** refused to get on the phone and had **** **** bad guy) tell me that they had another buyer that wanted the vehicle and wouldn't repair the car. **** then tried giving me a new final sales price that was 600$ more than the original one they gave me. After calling him out on it he became extremely aggressive and threatened to call the cops on me and report the vehicle as stolen if I didn't immediately bring back the vehicle. They then had their poor salesman call to apologize for the "miscommunication". This place is just like those hilly ***** lying auto sales places with 3 multi-color-car-door vehicles in their lot, they just put on a better faade until you start asking questions. All in all, it was a complete nightmare. If your looking for a smiling salesman and a shiny car,

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