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Business Profile

Vitamins and Supplements

Dyns Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed quite a few orders with this Company previously and never had any issues (maybe 5- orders before this one) but in November, I placed an order and have yet to receive it. I have emailed them and called them multiple times and have received no response. I'm not sure what's going on as this Company sells on ****, ******, and their own website and like I said, there were no issues before this one but they have essentially stolen $190 from me and that is no ok. I'm attaching emails and phone records where I have emailed and called them. The order was placed on 11/20 and I received a notice on 11/22 that it was shipped but it has never arrived. There is a *** tracking # in the email and I have tracked the package at least 15 times. Each time I do so, it tells me the package will be delivered within a few days from the date that it is when I track it. For example, when I tracked it today, it says it will be delivered March 4th (today is March 3rd). It always appear to be "on it's way". I don't know how they are making the tracking date continue to extend and extend. But they will NOT respond to email or phone calls and this is going on over 3 months now. Thanks for any help!

Dyns Group is NOT a BBB Accredited Business.

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