Reviews

Review Details

• Review fromLarry S

  Date: 10/30/2024

  1 star
  I would give them 1 star if allowed. I have used them for my lawn chemicals but on the last application they caused DAMAGE on my new paver driveway. They sent the same worker back who caused the damage but he said I should have cleaned up after he left. He through a fit instead of cleaning his mess and left. The company told me 5 different times that they would send someone to fix damage they caused. Finally they showed up and tried to fix the problem but instead caused more damage. After many many additional calls and them not returning my message I felt I need to make sure others were aware.

• Review fromCassandra R

  Date: 07/30/2024

  1 star
  A horrible experience! The sales rep kept reaching out to me stating that the pricing for materials were going to increase so I should lock in the rate of the "proposal" so I digitally signed a "proposal". I did not commit to their company to the work at that time. I was looking to get a vinyl fence installed. The owner ****** called ******** said let's get your fence date of installation scheduled. At that time I was very transparent in telling me that I did not even have the money yet to have the fence installed, he said to me, that's okay, we'll schedule it tentatively & you can pay when you have the money. Seemed sketchy Also, the company had not seen my property in 3 years since the Pandemic. I took the initiative to say, your company has not seen my property in a few years, I would not feel comfortable having a fence installed without someone coming out prior to make sure everything is in working order etc. He said he'll sent someone out look at my proposed Fencing project but at this juncture I did not know when. About 2 weeks later, I get a call while I am not home from the company & the guy says he is there to check out my property and fence, etc. I did not know he coming on that day, I was not told that date. I give him permission to check out my existing fence etc to be replaced with a new fence. He calls me back and says the price is that same. I told him on the phone I wanted to think about it. I could not have been any more clear, I voiced my concerns about their negative reviews and that the cost was $2000 more than other Fencing companies that I received quotes from. I did not give permission to do the fence project nor did I pay any money at all towards a deposit. He sent me a new proposal THAT I DID NOT SIGN. A month later I received phone calls while I was busy at work that the Fencing contractors were at my house, they tore my fence down without me being home and without my permission. The owner threatened to *** me.

• Review fromPat W

  Date: 07/26/2024

  1 star
  Avoid !! Office is unhelpful after work started. Workers dont show up till 11 am. Work is mediocre. No call back when asked for one . **** left a mess , not one bit of contact from who ever was the job manager asking if the work was ok. Any questions or concerns. Only want the contract then on to the next job. In my opinion

• Review fromSK G

  Date: 09/16/2023

  1 star
  I have a Gold Plan with them which covers all labor charges for any repair, and charges only for material used. When I got a leak, I called them for service. They used a small connector to fix a hole worth less then a dollar at *********** and billed me for $100. When I questioned this charge, and asked for the list of parts used, they refused to provide, saying that it was a hard job. I find it very unprofessional behavior.

  New Jersey Best Lawns, Sprinklers & Fencing LLC

  Date: 09/17/2023

  I wanted to take a moment to address your recent review regarding the charges for the repair of the main line breaks. We appreciate your feedback, and I'd like to provide some clarification on the matter.When you initially scheduled the repair for the main line breaks, our team informed you that there might be a charge associated with the service, and ************** would provide an estimate before proceeding with any work. This approach ensures transparency and allows our customers to make informed decisions.As per our records, you were presented with the estimate, and you approved and signed the work order before ************** began the repair. At that point, it was made clear that the cost was not covered by your contract, and you had the option to decline the work if you were not satisfied with the terms. We value our customers' satisfaction and always strive to provide the best service possible, including clear communication about any associated costs.We understand that unexpected expenses can be frustrating, and we genuinely apologize if you feel that the information provided to you was unclear or if you were not satisfied with the repair process. Our goal is to ensure your satisfaction, and your feedback is important to us.If you have any further concerns or questions about the charges or the service provided, please do not hesitate to contact our customer service team. We are here to address any issues and work towards a resolution that meets your expectations.Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.

• Review fromKevin P

  Date: 07/05/2023

  1 star
  Please stay away from this company! We got our sprinkler system installed in 2020 with the company and recently started having problems with our system. We winterize yearly with the company with an exception of last year as we had construction done to our home and we never turned on the sprinklers! I have permits, water bills and Tru Green ************ documents. ***** from the office says since you didnt get a winterization your warranty is void (5 Years warranty) without hearing out the situation. *** my account manager when I got the inital quotation for the system was on vacation and was going to call me back on July 5th, ***** calls back and says the *** said the same thing. If your the account manager atleast have the courtesy to call back, when I got the first quotation I got multiple followups. Please go to a more reputable company you can clearly see this companys reputation based on all the customer reviews!!

• Review fromDelfina D.

  Date: 08/08/2022

  2 stars
  While living @ my former residence in ******** ** I had my irrigation system activated by ************, Sprinkler and Fencing. The sprinkler system was activated on the agreed date of 3/24/22 and was prepaid on 2/18/22. On the day of the irrigation system activation it was discovered a sprinkler head was not operating correctly I agreed to the replacement of said sprinkler head and paid for the repair on 3/24/22, while the "turn on date was prepaid 2/18/22.When I notified ************, Sprinkler and Fencing of the fact that I was under contract to sell my home I was informed that I was entitled to a rebate and it would be prorated based on the fact I was relocating by 6/01/22, While at the closing of my former residence once signing took place I no longer owned the property therefore awaited from "** Best" the rebate spoken of. I then placed a follow up call and spoke with "******" as I had not received a check nor a phone call with regard to a rebate only to be told that I would not be receiving a rebate due to the fact that the contract was an annual contract for activation/deactivation. While the amount of money may or may not be deemed a great amount of money I was initially told it would be approximately $25.00. As a senior citizen the policy of "** Best"?? and communication to its' potential clients indeed warants further scrutiny.