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Going Lighting has 1 locations, listed below.

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    Business ProfileforGoing Lighting

    Lighting Equipment

    At-a-glance

    Customer Reviews

    2.09/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    475 Oberlin Ave S Ste 201, Lakewood, NJ 08701-7024
    BBB File Opened:
    10/27/2020

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/10/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased online from GoingLighting on May 29, 2022 two wall sconces for a new build that was to be completed in August 2022. We inspected the items to make sure nothing was broken and all pieces were there to ensure we did not sit on an unknown issue that would be discovered later during install. From a quality standpoint the lights were intact and complete. Due to several constructions delays we were not notified from the builders until September 14 that the lights physically would not be able to be installed due to what the electrician referred to as a unique banana box on the light fixture. In order allow mounting space for this banana box to be hidden within the wall, studs would need to be moved or drywall redone. Obviously this is not a cost we could take on for the light itself. I contacted the company to ask for a return and apologized for being outside the return window, there would have just been no way the average person would have known this would not work for us. The company stuck behind their return window and the item being as described online. Both lights are in original packaging and can easily be resold by the seller.

    Customer Reviews

    11 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    tracey d

    5 stars

    04/16/2024

    Just purchased a floor lamp from this company. I was concerned because their listing clearly stated "no returns". It was shipped directly from the manufacturer which is why I suspect that the online lighting store doesn't take the fixtures back. I wrote to customer service & was advised that if there was any damage in shipping, they'd rectify it. The lamp arrived perfectly from ************** so there was no need for return (I LOVE the lamp!) It was comforting to receive a direct and quick response from the seller though. It made that the transaction that much easier. Seller also had the best price with a discount added. I'd shop from them again in the future.

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