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Business Profile

Computer Software Developers

SellerCloud

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/11/2025

    2:30 in the morning they processed an unauthorized card from a previously closed account for nearly $3000 The account had been closed for over 4 months. Email confirmations for the closure of the account were sent to accounts receivable and noone from ********* or Sellercloud answered any phone calls.

    Prior to this they charged 1 months billing twice and took an entire day of calls and emails to resolve.

    When the account was submitted to be closed in full they took nearly 1 week to process the closure of the account so that they could process 1 last billing cycle.

    From the onset we were promised a multichannel solution that could manage both inventory in our warehouse an our inventory levels in multiple ecommerce sites. We spent months working with the internal team (Mary, Dina, Moshe, etc) to correct their sales and profit and loss calculations (which was never resolved). On multiple occasions sellercloud spiked the inventory levels on our ecommerce storefronts that led to account deactivations and appeals.

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