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Business Profile

Property Insurance

SageSure Insurance Managers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Insurance.

Reviews

Customer Review Ratings

3.71

Average of 123 Customer Reviews

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Review Details

  • Jerre G

    Date: 07/24/2024

    I would give them a -5 or more rating if that was an option. Their customer service is awful from the field agent, the office adjuster and even their boss. They do not answer their phones and do not return calls, texts or emails. We filed a claim on 5/19 from tornado damage that occurred on 5/16 we and have been getting the run around, been lied to and ignored ever since. A field adjuster came out and took over 120 pictures on 5/25. Then it took until 7/15 for us to get the estimate and the claim letter. Even though their field adjuster and the roofing company stated that we had at least 85-90% damage with most of the ridge missing and severer damage in multiple spots from big tree limbs, they are only giving us $1390.88 for the roof instead of a new roof. We had a hurricane on 7/8. Now they are trying to say that we have to file a separate claim and pay another $9600 deductible because this is new roof damage but yet they won't prove it by sending us a copy of the 1st report and no one has came back out to re-assess the roof again. They were supposed to send a new field adjuster out and no one has even reached out to set this up with us. I also sent pictures and videos 2 days after the tornado where it showed water coming in our house by the roof alley on a shared wall area in both the living room and the dining room. It looked like a waterfall and this was several weeks before the hurricane. I will never use this company again after the claim is settled and our repairs have sufficiently been done. I will also tell everyone I know never to use them as well.

    SageSure Insurance Managers LLC

    Date: 07/25/2024

    Hi *****, this is not the experience we want our customers to have, especially in a time of need. We would like the opportunity to speak with you in more detail about your situation so that we can help. Please contact our ************* team at ************** or email us at ********************************* We believe we can do better, please give us a chance to show you Jerr

  • Caroline W

    Date: 06/29/2024

    Great customer service. Never had any problems with our home so I cannot comment on the service.

    SageSure Insurance Managers LLC

    Date: 07/01/2024

    Hi ********, thank you for taking the time to share your customer service experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

  • Nicholas T

    Date: 06/27/2024

    Great customer service. Thanks a bunch. She deserves a raise. If I could have tipped her I would.

    SageSure Insurance Managers LLC

    Date: 06/28/2024

    Thank you for taking the time to share your experience with us, ********. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

  • Lou L

    Date: 06/27/2024

    ****** was awesome and extremely pleasant. She gave me the information I have been waiting for. And thanks again ******.

    SageSure Insurance Managers LLC

    Date: 06/28/2024

    Thank you for taking the time to share your experience with us, ***. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

  • Victoria S

    Date: 06/25/2024

    ******* is an absolute amazing ****** She is professional, kind, courteous, and made my day ! I just love her ! Thank you for hiring her.

    SageSure Insurance Managers LLC

    Date: 06/26/2024

    Thank you for taking the time to share your experience with us, ********. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

  • Inavas

    Date: 06/19/2024

    They decided not to renew my policy after one year because the house is apparently too old and a single family, and they said my insurance score was low. The house is 95 years old, but it was 94 when it was first insured; not sure why a single family would be a risk; and *** never filed a claim ever so my insurance score should be fine. I called and asked why, and they couldnt provide any additional information other than the decision was final. If you dont want to insure an old house, get out of *************. They must be playing the numbers game - collect policies for a year and then cancel them before anyone can file.

    SageSure Insurance Managers LLC

    Date: 09/04/2024

    Dear ***********************,As previously communicated to you on June 28, 2024 via email to ********************** regarding the non-renewal notice you received for the referenced policy effective August 1, 2024. SageSure Insurance Managers (SageSure) the program administrator for your insurance carrier, Harco, mailed to you a notice of non-renewal on June 14, 2024 to be effective August 1, 2024 due to your home no longer meeting underwriting criteria. Our underwriting guidelines dated, March 13, 2023 state homes built prior to 1940 with an insurance score of less than Excellent are ineligible.When your homeowner policy was bound on July 21, 2023 a system error allowed your policy to be issued with an insurance score of Very Good. Our system should have declined to bind coverage. We understand your frustration upon receiving the notice of non-renewal after you had resolved the underwriting conditions from our property inspection conducted on August 28, 2023. We have agreed to rescind the policy nonrenewal for the 2024 2025 policy term to allow you sufficient time to find other coverage (reinstatement notice attached). Your renewal offer will be processed and mailed to you within the next 30 days. We will not, however, be able to offer you a renewal policy for the August 1, 2025 to August 1, 2026 term.We appreciate the opportunity to address your concerns. If you have any questions regarding your policy please contact your agent or SageSures customer service team at **************.********************************

  • Sharon D

    Date: 06/17/2024

    Quick and easy. Paid premium. Was nice to speak to a human

    SageSure Insurance Managers LLC

    Date: 06/18/2024

    Hi ******, thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

    SageSure Insurance Managers LLC

    Date: 06/18/2024

    Thank you for taking the time to share your experience with us, ******. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

  • Anna K

    Date: 06/17/2024

    ******** was very helpful. She answered all my questions and send me the docs right the way. She is professional and friendly representative. Thank you, ***

    SageSure Insurance Managers LLC

    Date: 06/18/2024

    Thank you for taking the time to share your experience with us, ****. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

  • Angela N

    Date: 06/17/2024

    Great customer service. Easy to access by phone. Clear instructions

    SageSure Insurance Managers LLC

    Date: 06/20/2024

    Thank you for taking the time to share your experience with us, ******. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

  • Rosanne F

    Date: 06/13/2024

    The customer service representative, Sunny, was polite and handled the issue instantly. Great customer service!

    SageSure Insurance Managers LLC

    Date: 06/14/2024

    Thank you for taking the time to share your experience with us, *******. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

SageSure Insurance Managers LLC is NOT a BBB Accredited Business.

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