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Business Profile

Car Dealers

Jersey City Kia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car engine was replaced because of recall a few months later I had an engine problem again they had my car for about 5 months then said it was not covered mined you I had to call corporate and they said no claim was put in then they said it’s not covered I have all maintenance records to show that it’s an engine problem please contact me so I can explain better

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car the shop for check Engine light my car would not pass inspection. I gave them the paper from motor vehicle after give me the runaround. They convince me that my engine need to be broken down because the problem was not what the paper for motor vehicle suggested they tested the car they claim that they test drove the car and it wasnt the valves they had to break down the engine, I have all my paperwork. My car has now been dealership for a month now they refused to give me a rental they say I did not have warranty on the engine and trans. I provided them with the paper stating I have warranty on my engine and trans now theyre telling me , that the problem is not in the engine is the original problem that I gave them from motor vehicle inspection department I have working with the *** consumer who states that I need my copy of my sales paper I send the sals paper they claim they can t find a copy of me buying a car in eastern ************ *** dealership I have been with out my car for a month and no one provided a rental

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/12/24 towed a car in for a recall - engine issue - the car is still not fixed and can't get an answer on when the motor is coming - they wanted to charge ME $500.00 for a loan - on something that wasn't my fault! 2 weeks car is still not fixed and keep asking for an ETA to see when the vehicle will get the motor and what the hold-up is! And Jahad who thinks everything is funny did not even tell me that there was a $500.00 charge for a loaner vehicle that I didn't have! I called today/26 and they were mindless. They couldn't even find out WHEN the motor will arrive and could not even track the shipment - I'm callling Masood who seems to never be available - just getting the run around on a RECALL!!

  • Initial Complaint

    Date:08/05/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leased car in May24. MSRP $24490. JC *** total gross of car $36047. Paid $1000 and have monthly payments of $498 for 6 years. Nature of this dispute is the price gouging and possible lemon law violations. Electrical problems occurred in ******. Car has been in JC *** service department as of Aug24 with parts for repairs on back order. No offer of loaner for this extended period of repair.

    Business Response

    Date: 08/05/2024

    Good morning,

     

    Our general sales manager *** spoke to ******* and we are providing a loaner to him on Wednesday. Please close out and if you have any further inquiries on this, please reach out to me. Thank you

    Customer Answer

    Date: 08/07/2024


    Complaint: 22092208

    I am rejecting this response because:

    I am still without my 2024 ***  Seltos since 6/17. I have just received a loaner after 7 weeks of car in repair. While I was waiting on loaner, I noticed my new car with windows down while it was still raining out front on sidewalk of repair shop. I have photos but files are too big to attach to this correspondence. I can email to appropriate destination. 

    Regards,

    *************************

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Kia Sedona van 2015 door is under warranty and has been having issues since past 5 years. Every time I goto service center, they just keep the car without correcting the issue. It has costed me $4000+ in personal expenses and the amount of unnecessary trips to service center.

    I also complained to Kia USA, but unfortunately they have been useless.

    I cannot go to other service dealers as the original service center needs fix. This time my car is at the service center for last 3 weeks.

  • Initial Complaint

    Date:05/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5th, 2023 I financed a car from Jersey City Kia. I put a ****** down payment on a 2022 *** ** GT-Line. The car always had a "marijuana" smell. I just figured the previous owner smoked, because I did find marijuana in the cup holder in the backseat but discarded it. *** did not and admitted to not properly inspecting my car before selling me the car. They said the person who certified my pre-owned car was fired and they couldn't confirm whether my car was properly inspected or not. Clearly it wasn't if the tires were mismatch causing shaking issues which I had before they gave me 4 free new tires and an alignment. The vehicle has been growing mold since I purchased it. Under my car has black mold growing and is filled with water that can fill up a pool. Causing a strong smell that over powers the whole car. When I was driving on March 13th 2024 my slippers were soaking wet, I brought the car to *** and told them about my car floor being drenched in water. I brought the car in on March 15th, 2024. They told me something about my tires being mismatch and other things that didn't regard the car bottom being submerged in water that was under the carpet, stuff that I can't see. They didn't fix anything even though I showed them pictures of the water and my wet clothing, they didn't pull my carpets up to see the mold even with the smell and my urgent concern and they just gave me my car back and said it was fine. I work at ****** in service, one of my co-workers; a technician parked my car in the employee parking lot and he said my car smelled like mold. I don't know the smell of mold and just assumed it was marijuana. I am scared for my health driving the car, and was recommended to get out of the car because the smell is only progressing. Jersey City Kia has been very negligent to my concern and to me. They sold me a moldy car and then recommend for me to call lemon law on them. Im scared for my health, black mold is deadly. The car is not safe.

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st visit Nov 29 2023 2nd Visit dec 14 2023 I went to see why my driver side window when you press the button down , will not come back up.On both occasions i called out from work to try to get the issue fixed and it still is not yet fixed. weather in ** is ********************* winter is already here and the stress of the window getting stuck when you open it is really draining when i get to work and i need to swipe my work id to enter my job entrance, i cant roll down my window because few times i forgot and rolled it down to roll it up was the worst struggle. this is a 2023 brand new truck why would i be going through this????? why is it taking this long to have it fixed?????? why should i keep missing work using my gas to jersey city kia and still nothing changes????? to make matters worst last visit i was there they left some thing hanging under the truck. I believe they loosened something and never put it back correctly. This is really frustrating.

    Business Response

    Date: 01/08/2024

    Good evening,

     

    This is a not a problem from our end. After consulting with *** corporate, this is on ***'s end and we are working on a resolution with their reputation management team. 

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to the ***************** in Jersey City, ** for service, my car was not serviced, when I returned to pick my vehicle up, it was damaged. The Tech person **** was aware that my vehicle had been damaged. **** stated that they would take care of it. The incident happened on May 20, 2023. I have been contacting them concerning this matter, every time I call they are giving me the run around, They are stating that they don't have a rental vehicle for me or they cant fix my car at this time. We are now in the month of June and this matter still has not been resolved. I am still riding around in a damaged vehicle which was in their care when it got damaged. I would like for my vehicle to be fixed and for them to provide me with a rental until they fix my car.

    Business Response

    Date: 06/08/2023

    Good morning,

     

    Our service director reached out to the customer and sent me this response. Please call me directly at ************ if you have any other questions about it and please tell customer to take it off. 

     

    Good evening Masood 

    The customer was put into a loaner earlier today  and the car was sent to the bodyshop for the repairs to be taken care of. 


  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my SUV for regular maintenance, as I have done for the past five years since purchasing the vehicle at this very location. There have been management changes recently and the decline in quality is evident. I've reported concerns with my car on at least 3 occasions, two of which were regular maintenance visits and another visit specifically for a noise coming from the car. Each time I was told nothing could be found. On this last visit, I reported heating issues with the car. The service advisor failed to document my exact concerns and simply wrote "check a/c and heat." The technician somehow missed a coolant leak and sent me on my way with a clean bill for the car. The service advisor stated that the "'master techs' are not in on the weekends, and I should come back on a weekday" for better service before offering his cell phone number for any concerns I had with my car. A couple days after this visit my car overheated. I pulled into the nearest mechanic who discovered severely low levels of coolant. I watched as he replaced it with a half gallon of coolant. Considering fluid level checks and top off are standard maintenance, it's evident this location is not providing the service they claim to provide. I brought my car back to the service center for answers on March 16th. To date, no one has ever called me to inform me about what's happening with the car. I have come in person to the office and was informed that the engine is now damaged. As of June 2, I'm still awaiting a response from this location as they claim to have submitted a request to corporate regarding the repair. As many others have stated, this location has no loaners available. I'm pretty sure they don't actually have loaners, they just tell customer that they're always out. I need a resolution to this mess immediately. Three weeks with no car and no communication is beyond unacceptable.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car twice to be fixed, and was told that they couldn't fix it. And they wanted me to leave my car, without a loaner car available for me...

    Business Response

    Date: 12/21/2022

    Good Morning,
    the vehicle mentioned in the above complaint was advised to **************** for further inspection they declined I guess due to us not having a loaner vehicle available. they mention that it was brought in 2 times for this issue- it was here in september of 22 with ***** miles stating that the temperature gauge fluctuated at which point we topped off the coolant and checked for visible leaks.. which we did not see at that time. It was then here friday december 16th with ***** stating the car was overheating, they were advised to leave the vehicle with us and chose not to do that at that time.
    Loaner cars are considered " courtesy cars" because there is no guarantee that we will have any available .

    please reach out to me and let me know if there is any other information needed

    ***********************
    Jersey City Kia
    ************

Jersey City Kia is NOT a BBB Accredited Business.

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