Business ProfileforTheraCorp

I work a typical 9-5 job. Whenever I schedule appointments anywhere I schedule it after 5PM. I called to confirm my appointment was at 7 PM. Marked in my physical and digital calendar. I got a text saying I missed my 4:30 appointment and was responsible for paying $75. They made a mistake and tried to push the cost onto me. They said I should have checked on my patient portal. Funny how I got a text reminder that I MISSED an appointment, but no reminder for the appointment THEY CHANGED. I had to dispute the transaction because they refused to be held accountable.Loved my therapist, and will miss her. Hope she finds a better opportunity then working for this greedy corporation.

Although due to HIPPA regulations, we cannot confirm or deny whether this individual is a client, we would like to note that we have a very streamlined scheduling procedures that protects against mistakes as much as possible. Of course, we also realize that mistakes can happen and when they do, we take great strides to rectify them. If a resolution was not initiated, however, it is possible that the scheduled session was confirmed via text, email or another undeniably verifiable form. Clients also receive several appointment reminders days prior to their sessions to further promote accuracy and accountability. I would like to point out that in order to provide this absolutely needed service and remain accessible to clients, accepting all major insurances and offering in person sessions in an environment where this type of service is very difficult to come by, we do have procedures in place to ensure proper compensation for our clinicians, continued sustainability for our practice and the ability to serve the community at large. I am truly sorry if anyone has had a genuinely negative experience and would be happy to discuss it outside of a public platform if given the opportunity.