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Business Profile

Mens Clothing

Bucket Culture LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a transaction with this company online November 4th. They charged my debit card $105.25 dollars. This was a purchase of two shirts and a hoodie for a christmas gift for my child. I first contacted the company via email the beginning of December asking where the package was and they assured me it was in the way and I'd get it before christmas. Weekly leading up to christmas I would email and they would give me the same response. Well christmas came and went and still no package. I have been emailing continuously and they keep giving me the run around and saying they are looking into it. At first I asked for them to just resend me my order then I've been asking for my money back and they will not do it. They scammed me and stole my money.

  • Initial Complaint

    Date:12/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has repeatedly ****** my emails and states due to high demand our orders are being delayed. Going on 11 days now and I have yet to be provided an update with tracking number. They have multiple bad reviews and this isnt business that needs to operate. I have repeatedly asked a manager to call me to which they declined.

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered one hoodie plus a surprise pack of 4 other items end of August 2024. Received items in a timely manner but the sizing was wrong. Returned items via USPS, according to the tracking, they received the items October 3rd. Since this time I’ve been trying to resolve this issue to no avail. Multiple emails back and forth saying they are looking into the problem. As of today still nothing. Last communication was Thursday November 14th. Above pictured is the receipt from usps and the label in the package. I have pictures of items returned and of course all communication between me & customer service.

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase 08/16/2024 Purchased several clothing items I have reached out to the customer support team by email on several different occasions and no response. We still have not received the package. I have reached out to the carrier and they never received the package. At this point I just want a refund.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 3 t-shirts and a sweatshirt, order # *****. I ordered on August 27th, the order as far back as August 29th showed it was pending pick up from **** in New Jersey, as of today, September 16th it still shows the same status. I have written the company multiple emails to no avail. They will not refund payment or re-ship and give updated shipping information. Please do either.

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 8-16 for about $250 and I have never received the product. It says accepted shipping on the tracking number but it never shipped and they charged my card. The wont reply to emails or any contact I try to make to them. I have wrote them over 5 times via email, website and ********* All no reply.

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April, I ordered a tee shirt from the website store Bucket Culture for $42.42. I never received it. I emailed several times and they said they couldn’t issue me a refund. It was supposed to be a present for my son’s birthday.

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shirts from bucket culture LLC in January 2024 for $91. They were delivered on 2/13/2024, order# *****. The shirts were too small, so I followed directions to return for mediums. They were returned on 2/29/2024 to their warehouse. I kept asking if new items were sent out and kept getting the same answer, that they haven't been checked and verified. So on 4/3/2024 I asked for a refund on my **** that I never got. I disputed charge on ***** but they told my **** that the items were delivered, but they never were. Now the charge is on my **** again.

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purched three tshirts for my son on April 18th. On April 22nd, I I got a tracking code saying my items were shipped. It is now May 22nd and I have not recieced my order. I did an investigation with **** and they said my order was never sent to them officially, which is why it still say pending. I am so frustrated and keep getting automatic responses amd the run around. They have list my business and should not be allowed to do this to others.

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau, I ordered an item from Bucket Culture for $36.87 which was a t-shirt. When it arrived it was too big so I enquired about a return and followed the instructions and returned by tracked USPS. It was confirmed to be returned on the dates below. Since then I have reached out to them several times and they have sent me vague responses and have not returned my money. Purchase Date: March 15th 2023 Delivery Date: March 23rd 2024 Return Date Confirmation by ***** 2nd April 2024 I would appreciate you looking into this and helping. Thanks, ***** ******

Bucket Culture LLC is NOT a BBB Accredited Business.

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