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Business Profile

Travel Services

Book Your Block

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27, 2025 I made a hotel reservation through this site. I clicked on the pay now button and the price was $604. However, when the reservation confirmed page came up, it was for $1086. I immediately called the support number, where no one could help me. Evidently, the escalation department only answers emails and has no phone number. The service person on the phone could create a ticket only. Also, when asked for a full refund due to misleading practices, they informed me I only qualified for 50% refund at that point, even though they charged me more than I agreed to. A refund of $95 was issued 6/30, with no explanation as to why that amount.

    Business Response

    Date: 07/28/2025

    Ms ******** reached out to us on July 1st follow the completion of her booking on June 27th through our supplier link. There was a system error which charged the incorrect amount, this issue was escalated by management with our supplier partner and Ms ******** was fully refunded on July 3rd 2025. After speaking with the guest she confirmed she was fully refunded and we apologize for the inconvenience caused. 

    Customer Answer

    Date: 08/06/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******** ********

  • Initial Complaint

    Date:07/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this company in January 2024 to book a hotel room for June 2024. I entered a wrong email service provider and the error wasnt flagged. I contacted the company via email in February when I noticed the expense on my credit card statement and I asked for a confirmation email of the booking. I received a response that the reservation was pending and that Book Your Block reached out to the hotel to request confirmation again. Book Your Block didnt follow up with me and now wont reimburse me. I had no way to cancel the reservation because I didnt have a confirmation number.

Book Your Block is NOT a BBB Accredited Business.

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