We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Services Office

FirstEnroll
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for FirstEnroll's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FirstEnroll has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • FirstEnroll

      101 Crawford Corner Road Suite 4233 Holmdel, NJ 07733

      BBB accredited business seal

    • FirstEnroll

      4000 State Route 66 Ste 348 Tinton Falls, NJ 07753-7318

      BBB accredited business seal

    Customer Review Ratings

    1.48

    Average of 292 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Heather F

      Date: 07/24/2025

      A-1 service, across the board same verbiage, quotes are solid; asking additional questions to best serve my needs.

      FirstEnroll

      Date: 07/28/2025

      Thank you so much for taking the time to leave us a review.We're thrilled to hear you had a positive experience with FirstEnroll. As a Third-Party Administrator, were committed to delivering excellent service for all of your billing administration needs. Feedback like yours lets us know were on the right track. If theres ever anything more we can do for you,please dont hesitate to reach out. We truly value your support!
      Thank you!
      FirstEnroll

    • Chad L

      Date: 07/24/2025

      These people are some absolute scumbags. Pretending to be Cigna. Overcharging for dental add on insurance

    • Justin T

      Date: 07/23/2025

      This company has cheated me out of multiple months of payments I signed up and canceled within 24 hours I was supposed to be refunded and never got refunded and then for 3 months after I was charged I called and spoke with multiple agents and no one could help me they said that I was canceled and I should have never been charged although I have proof of the payment coming out of my bank account they are complete con artist

    • JACQUELYN W

      Date: 07/23/2025

      ***** assisted me today July 23, 2025 She was very helpful in processing my refund which I appreciated very much.She was very respectful and knowledgeable.

      FirstEnroll

      Date: 07/28/2025

      Thank you so much for taking the time to leave us a review.We're thrilled to hear you had a positive experience with FirstEnroll. As a Third-Party Administrator, were committed to delivering excellent service for all of your billing administration needs. Feedback like yours lets us know were on the right track. If theres ever anything more we can do for you,please dont hesitate to reach out. We truly value your support!
      Thank you!
      FirstEnroll

    • Josh L

      Date: 07/14/2025

      I was dealing with a fairly large issue regarding my insurance billing. I had calls with multiple people without receiving any help or advice until I was put in contact with ***** and *****. I first spoke with ***** who finally was able to provide some explanation for what had been taking place and offered the first solution. She then put me in contact with *****, who also listened to my problems closely and offered as many ways as he could to help me and my problem. After talking more him and what could be done to help me. He was able to offer a final solution solving my problems. The two of them together were so genuine, and went out of their way to help me while others seemingly couldnt care less about listening and trying to find a way to help.

      FirstEnroll

      Date: 07/18/2025

      Thank you so much for taking the time to leave us a review.We're thrilled to hear you had a positive experience with FirstEnroll. As a Third-Party Administrator, were committed to delivering excellent service for all of your billing administration needs. Feedback like yours lets us know were on the right track. If theres ever anything more we can do for you,please dont hesitate to reach out. We truly value your support!


      Thank you!

      ***** *****
      FirstEnroll

    • Kornelija S

      Date: 07/14/2025

      They preyed on my husband's anxiety and lied about things like saying this is the only option for us and we will be stranded without insurance if he didn't immediately give them our card number, basically. I'm currently on hold trying to get a refund for the 5th time or so, they already said to check our email for a refund receipt and said the refund was on the way last week. No refund has been given, no email was received. Their customer service **** talk over you in completely inappropriate ways calling the caller "honey" and patronizing by saying we just don't understand what we are doing. When my husband called today to demand a refund again they refused trying to force him to give them our actual insurance policy number from marketplace w a different company! They're up to no good, complete scammers. We filed fraud with our bank and won't rest until our money is returned and this company is held accountable for these scams.

    • Matt S

      Date: 07/11/2025

      Have cancer. Called a health insurance Company and asked about the marketplace. Was transferred to FirstEnroll.Guy told me i would get health insurance for whole fam with dental, vision, hearing. 410 a month. Called the actual insurance company because i had a question. **** to find out i shouldn't be paying ANYTHING! And when the payment came out of my acct, it didnt go to the insurance company IT went to FIRST ENROLL. went and told my bank and changed my accts. Absolutely DISGUSTING behavior, taking advantage of people when theyre desperate for health insurance

    • Calvin B

      Date: 07/10/2025

      This company is the absolute worse when it comes to information and customer service. I was originally told I had 30 days to call and cancel my policy and when I did originally the systems so happen to be down, then when I did cancel the *** stated a whole new policy that I was never told in the beginning. She was the same *** that cancelled the policy and didnt tell me I would still be charged the monthly fee. No one there knows the policy or they pick and choose what they want to tell until its time to get your money returned to you. When you ask questions they transfer you to so many different departments because no one knows any answers!Do not contact this company for any coverage or assistance or you will be taken for a ride!!!!!

    • Jan Henrik K

      Date: 07/08/2025

      This company and their employees should be in jail for white collar crime. Such a scam! They took 4k from me and thank god I actually got me insurance. I cant believe I got scammed by these ************ Look at all their answers. All the same.

    • Anthony N

      Date: 07/01/2025

      My husband fell scam to this company thinking he was helping by finding insurance. I got an email and realized immediately it was a scam. Requested a refund and cancellation and they refused to do it. Won't allow us to remove our card, won't connect us to someone to speak with, At this point we are filing a police report and contacting a lawyer to get our money back. Absolutely ridiculous. Bunch of scam artist losers.

    FirstEnroll is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.