Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Star Wars hat from RSVLT on 5/4/25. I received a toy story hat mislabeled as the star wars hat. When I reached out to customer service they send you a, trying to be funny, this hurts us more than you email to start. Literally stating, "some things are out of our control." Then hold your money hostage until you correct their mistake by putting in your own time and effort to mail them back the item you were incorrectly sent. All to not even get the item originally ordered because now it is out of stock. How you have items in a warehouse both mislabeled and people packing orders not paying any attention and then ask your customers to correct those mistakes by holding their money hostage seems like terrible business practices for how much they you pay for their items.

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with RSVLTS on 16 April 2025 and paid for expedited shipping, which, according to their stated policy, should have ensured delivery within a specific expedited window. The order shipped on 17 April 2025, and the delivery estimate I received was initially 4/22 with DHL. Later, I got notification that it was now being sent through **** and the new date of delivery fell outside the timeframe I paid extra to guarantee.
  
  I reached out to RSVLTS customer service on 23 April 2025 to request a refund for the expedited shipping charge, as the company did not meet their promised delivery terms. Despite this, RSVLTS refused to provide any support or resolution, even though they did not fulfill the service I paid for.
  
  Their refusal to acknowledge or address the issue is disappointing and unacceptable. I am requesting a refund of the expedited shipping fee.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two articles of clothing from this business. They did not fit right and we decided to return them. It has been 3 weeks since sending them back and the company refuses to issue a refund. They do not respond or they only state they haven’t received the items yet. I am out my money and the product at this time.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They definitely allowed the return of the two Christmas Gift shirts and resent them in the correct size!!!!

  However, now they also sent the THIRD shirt which I do not need but will keep/use. I want to find a way however to  PAY THEM the $70 plus tax that I NOW OWE THEM. I am not the kind of person who accepts something for nothing. I wonder if you might have a way to contact them since I could never find a phone number.

  
  Regards,
  
  ***** ******,

  E: ********************* / Cell: ************

  done to please the customer.

  Business Response

  Date: 01/28/2025

  On November 14, 2024, ***** ****** of Chesterfield Missouri purchased the following items from RSVLTS:
  
  1 x ****** "Island Smilin'" KUNUFLEX Short Sleeve Shirt - 2XL
  1 x  Fantasia "Sketches in the Stars" KUNUFLEX Short Sleeve Shirt - 2X
  1 x  Fantasia "Lil Apprentices" KUNUFLEX Short Sleeve Shirt - 2XL
  
  Customer contacted ********************** **************** on December 26, 2024 at 3:44 PM ET, with the following request:
  
  I cannot find a way to figure out how to return/send you the two shirts that I bought for my husband and gave to him yesterday on Christmas. Our granddaughter is getting married at ************ in June and I wanted him to have a couple of these to wear to the festivities!
  
  
  He needs the NEXT LARGER SIZE OF EACH.
  
  
  We looked on your website yesterday and see that you DO still have them available. So how do I send these back to get the larger size?
  
  
  The TWO shirts that we need to EXCHANGE are :
  
  
  Fantasia "Lil Apprentices (bought 2XL) NEED 3XL
  and
  ****** "Island Smilin" (bought 2XL) NEED 3XL
  
  
  [The third shirt was for our grandson and the size was correct.]
  
  
  Please send me instructions and a label to exchange these ASAP while you still have the larger sizes available. Thanks so very much
  
  A prompt response was dispatched at 3:49 PM ET of the same day with the following directions:
   
  At RSVLTS we want to make sure you're 100% happy with every purchase you make or any shirt you receive, and thats why weve made our return and exchange system straight forward!
  
  
  To get started, follow this link to begin: RSVLTS Returns & Exchanges
  
  
  If this was a gift, feel free to follow this link instead: RSVLTS Gift Return
  
  
  To get started, you will need the original order number (#RSVLTS-XXXXXX) and also one of the following: email address used to place the order, or delivery zip code, or phone number.
  
  
  Once you've started, all you need to do is select the item or items that you wish to return and then the different type of return option that youd like to proceed with. Once you've navigated this process, grab your pre-paid return shipping label, affix that label to your retuning package, and drop it off in the mail. Once we get the item back, thats when well be able to get the wheels in motion.
  
  
  Terms and Conditions apply to both returns and exchanges requests. Thats lawyer speak for: we cant accept any items that have been worn, washed, damaged, eclipsed the return window, or purchased on FINAL SALE.
  
  
  Reiterating that FINAL SALE purchases CANNOT be exchanged or returned for any reason, no exceptions!
  
  
  Here are the full Terms and Conditions for some light reading in your downtime: RSVLTS Return Policy
  
  
  But if you need any additional assistance, or have any other questions, please dont hesitate to let us know.
  
  Customer followed up on January 03, 2025, and erroneously stated they were not provided with feedback on how to complete an exchnage.
  
  RSVLTS ***************** once again immediately responded back with the same instructions, and include a documentation of the initial repose with the instructions that initially requested.
  
  But because the customer, ***** ****** of *********************; failed to complete her exchnage request within the time frame outline in the RSVLTS Terms and Conditions, the return window had eclipsed rendering her purchase no longer eligible for returns.
  
  The customer, ***** ****** of *********************; both in her follow up with RSVLTS **************** and in her complaint to the Better Business Bureau, claimed that despite not being in compliance with RSVLTS clear and accessible Return Policy, stated that she is an 82 year old grandma and our policy should be bent to her needs and the season.
  
  And despite RSVLTS attempts to work with the customer, the customer further complained that the additional questions and requests for confirmation that the items that they were looking to exchnage, which had passed the return window; were too demanding of her.
  
  After further working with the customer and verifying that the items in question still met the RSVLTS Return Policy, a ONE TIME exception was granted and an exchnage was processed.
  
  This exchnage included the following:
  
  Return: 
  1 x ****** "Island Smilin'" KUNUFLEX Short Sleeve Shirt - 2XL
  1 x  Fantasia "Sketches in the Stars" KUNUFLEX Short Sleeve Shirt - 2X
  1 x  Fantasia "Lil Apprentices" KUNUFLEX Short Sleeve Shirt - 2XL
  
  Receive:
  1 x ****** "Island Smilin'" KUNUFLEX Short Sleeve Shirt - 3XL
  1 x  Fantasia "Sketches in the Stars" KUNUFLEX Short Sleeve Shirt - 3X
  1 x  Fantasia "Lil Apprentices" KUNUFLEX Short Sleeve Shirt - 3XL
  
  This exchnage was completed and shipped to the following address:
  
  ***** ******
  *********************************************************************************************
  US
  
  Tracking: 92346903255588300006601269
  
  This matter has been deemed resolved by RSVLTS, and will not be offering any further exceptions or compensation to the customer in question.

• Initial Complaint

  Date:11/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/2024 I ordered a very expensive shirt as a gift for my son in law. Though they provided a tracking number from ***, it was never received. I tried to notify RSVLTS and requested the shirt I ordered. However, their employee told me to contact the post office. I contacted the post office and also received no help. I would like the over-priced shirt I ordered or my money back.

  Business Response

  Date: 01/03/2025

  On 10/22/2024, the customer: ********* ******; reached out to advise that their delivery from Order #RSVLTS-1340703 was not received and whether or not there order would be reshipped or a refund would be issued.
  
  According to the carrier their package was delivered to the following address on Oct 19, 2024:
  ***************
  *********************-3451
  US
  ************
  
  Tracking: 9261290260127416935805
  
  They were given clear instructions on how to follow up with the carrier so they could best track down their "missing" package.
  
  This was the first and only communication that was that was made by the customer.
  
  On Nov 13, 2024 a complaint was received by the BBB stating that the customer: ********* ******; contacted the carrier for assistants tracking down their package, but not further action beyond that one attempt.
  
  It was at this time, that RSVLTS followed up with the carrier, and was informed that the advanced tracking search verified that the carrier had scanned and delivered the package to the location it was addressed to:
  10727 *********
  *********************-3451
  **
  ************

  
  But as a one time courtesy, RSVLTS sent replacement shipment for the shirt the customer ordered to the same address again:
  ***************
  *********************-3451
  US
  ************
  
  This replacement shipment was delivered on Nov 19, 2024.
  
  Tracking: 9261290260127417749852
  
  
  Which RSVLTS again verified with the carrier as delivered.
  
  Still, RSVLTS received no further communications from the customer, with the only communication consisting of the one email sent on Oct 22, 2024; but RSVLTS received further complaints from BBB, with the most recent being received on Nov 23, 2024.
  
  Now the customer has received two deliveries and two shirts and RSVLTS has only been paid for one.
  
  RSVLTS was able to verify both deliveries through the carrier's technology, and RSVLTS considers this matter resolved.

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2023, I purchased two shirts from this company for $132.76. The items did not fit, so I returned the items and requested a full refund as there were not replacements in stock in the size I needed. On July 15, 2023, I was issued a partial refund of $108.08. Inexplicably, the company withheld $24.68 from my refund. I did not agree to any fees or other deductions being withheld from my refund. I am not paying this company $24.68 just to try on their shirt and send it back. I contacted the company, but to date have not received the remaining refund.