Moving Companies
SH MoversThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/28/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Value Added Movers for my move from ** to ** - I paid them the deposit but they contract out for the actual movers, I was quoted $2871, which I sent via *****, I paid $1,671 deposit. I was told I would owe $621 at pick-up and drop-off. They showed up & looked at everything, told me it would stake up 625 cu.ft. at $7/cu.ft - my new total would be over $5500 and I owed $1579.74 at pick-up and drop-off now. I physically didn't have that and told them they would have to leave I couldn't do it and he then proceeded to tell me that this is a common problem, it's not his fault it's Value Added Movers, they screw everyone over and lie about pricing in order to collect deposit which would be non refundable if I sent them home. I wound up having to borrow money from family in order to do the move. They left a mess in my house, dirty handprints on wall, floors were trashed.
I then received a call for Saturday between 4-7. I booked the loading dock and elevator. Around 5pm I was told 8pm and they arrived 9pm. The office was closed already and they could not keep elevator reserved. He tried to charge be more money since the elevator wasn't rented and "I didn't do what I was supposed to" even though I did and they showed up 5 hrs late. He then had me sign papers and pay the balance via *****, I asked if I could do that after it was all unloaded to make sure it's all there, not damaged, etc. he told me no they had to have it paid and signed before they could unload anything. They proceed to throw things off the truck on to the floor, dropping things, and one finally stopped and said to the other that I was watching and he asked me to leave they'll wedge door. Multiple boxes were ripped with things hanging out, mattress protector was ripped, mattress stained and had a hole in the bottom, my bar stools were damaged. I had an $1800 monitor packaged properly and one corner of the box was smashed in. Things that were in bubble wrap and packaged properly were broken as well.Initial Complaint
Date:07/13/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,I am writing to express my deep dissatisfaction with the moving services I received from your company in November 2022 from ** and delivery in **. I entrusted your company with the storage and delivery of my belongings, but the entire experience has been nothing short of a nightmare.Firstly, despite paying a monthly fee for storage, my items were not kept in storage as agreed upon. This breach of trust is unacceptable.Furthermore, the condition in which my belongings were delivered is appalling. Numerous items have been irreparably damaged, my mattress, box spring , and valuable family heirlooms are now lost. The lack of care shown by your movers has left me devastated.To make matters worse, I discovered evidence of rodent infestation in my furniture, indicating a lack of maintenance and cleanliness within your storage facility.I demand immediate action to rectify the situation. I expect compensation for the damages, including the cost of repairs or replacements, the value of the lost heirlooms, and reimbursement for the monthly storage fees. They would not allow me to view my belongings before collecting payment even though it states in the contract to check the condition of your items before signing. The gentleman contacted his "boss" and said they would resolve my issue on Monday as it being the weekend. No follow through. I had some of the drivers amazon packages addressed to him mixed in with my belongings. Additionally, I insist on a thorough investigation into the mishandling of my belongings, the failure to maintain storage conditions, and the absence of proper pest control measures. I expect a detailed explanation and a commitment to preventing future incidents.Please consider this letter a formal complaint, and I request a response within 7 business days to address these concerns and provide a satisfactory resolution.Initial Complaint
Date:04/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I currently do not know where my belongings are located & after countless attempts at contacting the business, no one has called. This has been a horrible experience. First, I was quoted $2,356 (I had given the exact size of my storage unit for the estimate) & the day the movers arrived this changed to nearly $5,000. Then, I was told that they expect a tip between 10% to 15% SO I TIPPED $460. I called on Monday & was told someone would call me between 3-5. NO ONE CALLED. Then I called again on Tuesday, again, NO ONE CALLED. I had requested my belongings to be delivered by the 24th of April, and was told they would try their best to arrive on that date. Now, ** being told via email it could arrive **** days after my requested date. I want money taken off from this order. This is unacceptable. It has been nine days since the movers picked up from my storage unit, and I still have no clue where my items are located & what day they will arrive.If I had known prior that it would be this big of a hassle, I would have never selected S&A services. Everything is now up in the air, and I still have no answers as to when my belongings will be delivered.Business Response
Date: 05/16/2023
We apologize for the inconvenience and frustration you experienced with our services. We understand that the discrepancies in pricing, lack of communication, and uncertainty regarding the delivery of your belongings have made this an unpleasant experience.
We were able to reach out and speak to you around the same time we received this complaint. We believe we were able to explain the discrepancy between the charges for the space used v what you were quoted for with the broker.
I also did my best to explain the delivery process. It seems there was a lot of miscommunication regarding the estimate and delivery process prior to our arriving at the pickup. We were able to get your items delivered to you within the delivery time frame we provided.
If there are any additional concerns, we ask that you reach out to ** at *************************************.
Thank you.Initial Complaint
Date:02/23/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SH Movers AKA S&A movers in ******* was contracted by ******************* to transport my furniture from ******* ** to ****** **. My furniture was picked up on 1/14/23 to be delivered not before 1/20/23. They told me they were ready to deliver it on 1/19/23 which was not possible. So it was later delivered on 1/22/23. Quite a lot of my furniture was damaged with holes through the wood and anything with casters was damaged. Many other things had the legs broken off. They also lost my 96 year old mother's wheelchair. I called them immediately to let them know about the wheelchair. After the first day, they did not answer the phone and despite many messages to the answering service no one called me back. I eventually did get someone on the phone. She asked for a photo of what the wheelchair looked like and gave me a number to send a text. The number turned out to be a landline which does not accept texts. I was finally able to send an email photo. I was told they would check the warehouse. That was weeks ago and no one has called me back since then. Many attempts to call them were also unsuccessful. They let the answering machine take messages They need to replace my mother's wheelchair at the very least.Business Response
Date: 02/27/2023
Unfortunately, we did misplace the wheelchair. However, we let the customer know that we would need time to check the warehouse, delivery truck, and other deliveries. Once we realized that we were unable to locate the missing item, we sent the funds in order for the customer to be able to purchase a new wheelchair. We sincerely apologize for the inconvenience and that time it took to resolve this issue. We hope that the customer is satisfied and will accept our apology for this mistake.
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