Complaints

This profile includes complaints for Car2Sell's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Car2Sell

  126 Route 22 Hillside, NJ 07205-1837

• 

  Car2Sell

  126 Rt 22 Hillside, NJ 07205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 motormouths broken, hesitation when taking off, there may be problem with transmission. Asked for my trade in back and they refused

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ***************** from this dealer December of 2024. They misrepresented the condition of the car when purchased. I have had nothing but problems since 3 months after purchasing the car. The fact that purchasing I was not a smooth process should have been the first sign. First they quoted a monthly payment which was fine, I put my money down. Then when talking to the finance guy, they quoted another price. I walked out on the original deal and left. They called me back to make the deal again, at first I refused but they agreed to make concessions on the price. Also changed the initial car I was going to buy to another car. I asked for repair status on the car, everything look ok, although the stop start system wasn't ok. Ever since I had this car I've had so many problems. Within these 7 months, the car has shut off on me twice while driving, I've had to replace all the batteries and the tires. The car also has had so many issues with starting, my husband has to jump my car several times, I had to call roadside assistance twice. Now it's at the dealer with more issues in addition to the batteries again, the computer on the engine is broken and I had to replace. Bushing on the front axle as well as the rear brakes. The car hasn't even hit 50k and I haven't even had it for a year. And the extended warranty they offered would not have covered these issues. The warranties are c*** read the fine print. They misrepresented the condition of the car when I purchase it. After 3 months I should not have been experiencing these many issues. I want some financial redress to compensate for all these inconveniences.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ****** Sentra from them on December *******. The salesman that sold me the car said there was nothing wrong with the car. That it was in good condition. My first day driving the car I noticed the check engine light was on. I hadn't mentioned it to them on the day I purchased the car because I thought the light would go off. After receiving the title two weeks later. I found out it was a salvaged car. I went back to the dealership on December ******* to complain about the check engine light. Only to have the salesman that sold me the car say that they are not responsible for the car passing inspection! I called a friend of mine that knows a lot about cars and he spoke with the salesman. The salesman also had his manager speak with my friend. The manager asked my friend what does my friend want from him. My friend said he wants everything that is wrong with my car fixed in order to pass inspection. The manager agreed to issue me a check while speaking to my friend. He told me to go to my mechanic and get a printout of everything wrong with my car. On January 3, 2025. I gave the manager the list of of repairs that needed to be done. He mentioned having his own mechanic look at the list and he would get back in contact with me. I waited for the manager to get back in touch with me. When he got back in touch he changed his mind and said he would not give me a check to get everything that needed to be fixed! He said he would only fix the check engine light problem which according to my mechanic was $378. The manager at Car2sell said he would only give me a check for $200. Saying that he feels this was more than enough to compensate me. One of the things my mechanic mentioned that needed to be fixed to pass inspection was the "suspension Front Ball/control replaced" As a result, it broke off from my front right side passenger wheel on February *******. I drive customers for a living. I had been blessed to have this happen while not working. They are scammers!

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I buy car and have issues they talk me bring back to fix they keep for two weeks and they call me pick up car when I get car they never fix after that they send to other locations to they're fix car i call the bank and let know what happens to the car and they talk me they call the dealership to let know fix after that's i make payment like 14 day later for two months and manager call me i have to bring back to the dealership because I loose my loan and bank they don't want give my money back because they buy car back to the bank for total i pay 2400 +645 total 3045 dollars and they only give back500 hundred dollars and take car i don't no recommend anyone buy any car to this DEALERSHIP they no professional gay working this DEALERSHIP laying to everyone and never answer when you called

  Business Response

  Date: 01/24/2025

  This was fixed with customer. There was a miscommunication and he is now satisfied. 

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I am happy with what they did for me. 
  Regards,
  
  ******** Del *******

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a car without a title. The car broke down as I was driving home from the dealership. Asked for a refund and for them to come and pick the vehicle up. I lost $5000 as well as stuck with a car who needs an engine. $7000 fix.

  Business Response

  Date: 04/07/2025

  The manager spoke with this customer and her spouse over a month after their purchase. During the conversation, they mentioned some issues they were experiencing with the vehicle. Although the vehicle was sold As-Is, the manager expressed that once a resolution was found, we would be willing to offer a small compensation as a goodwill gesture.
  Additionally, the vehicle was sold for $3,612, not $5,000 as stated. The title has already been processed and signed over.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mechanic said the car is too dangerous and unsafe to drive

  Business Response

  Date: 04/07/2025

  This complaint was unwarranted. The car in question was sold as-is for approximately $3,000. Even though this was clearly communicated at the time of sale, we extended a courtesy over a month later by repurchasing the vehicle from the customer. The matter has since been resolved.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business ********* engaged in a car sale with me in which they sold me a car that broke down for unknown reasons at the time upon arriving home within an hour of the sale. I trade din my car for this sale. The car was towed and they claimed they fixed the issue, however, within a few days, the car died again when I took my dog to the vet. It started up again after a while but then broke down again in a dangerous area in which I was almost in a serious accident in a major intersection. They sent a mechanic to figure out the issue and he believed he could fix the issue. After taking the car to him to be fixed and he "cleared" it as safe, I drove the car to Buffalo to visit my son at college. The transmission completely failed on a major road with my four children in the car. Again, I was almost in a major accident. The car was stuck in Buffalo at a mechanic for over 3 weeks in which I had to rent a car with a cost of over $1500 for the endurance of the repair. The dealer refused to pay for the rental or the car payment when I was without the car in the first month of ownership. I had to drive back to Buffalo to pick the car up and return the rental. This again cost money in travel and accommodations. Since the transmission repair, the car has been making a horrible sound and the check engine light has been intermittently coming on as well as the sensor lights that were promised to have been fixed. The car is unsafe and the dealer was completely dishonest in the safety of the car. I am looking for a return of the car and the loan to be resolved by the dealer. I do not want to have this car that is a danger for my family to travel in daily. The car was purchased on July 26, 2024. I have tried to agree with the dealer for a resolution, but they are unwilling to assist in the current repairs or reimbursement for the rental car or car payment when I was without the vehicle for almost a month. I am only looking to resolve the loan and return the car to be free of the loan and the vehicle. Thank you in advance for your help!

  Business Response

  Date: 04/07/2025

  Understanding that the vehicle presented the customer with more issues than anticipatedeven though the trade-in she provided also had significant problemsand considering the high mileage and the fact that the vehicle was sold as-is, we are still willing to extend a courtesy and offer compensation toward the repair. Additionally, most of the concerns raised were covered under her warranty.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Nissan Sentra from car2sell on 9/19/23 , first had issues with it from the beginning I complained to them that the car wasn’t picking up speed and this was in November the car wouldn’t start at all so I called car 2 sell and they had a tow truck pick up the car kept it for several days , and the car shakes I also told them this , so there’s no way I can afford to pay a $500 dollar car note and pay to repair a car that I believe they knew had issues I work for the ** ******** ** ***** ** and have been home for the past four to five days because I have no car and can’t get to work I don’t have money to Pay a note and Car insurance and repairs on this car I just want my money back so I can purchase a reliable car to get me to work it’s to much going on with a car that I haven’t had for at least a year

  Business Response

  Date: 02/24/2024

  Customer is satisfied with repair and she closed this complaint

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store to buy a car and after much deliberation we decided that we will put 500$ down as recommended as a hold for the car. Once we got back home we thought about it and felt that the car was way too expensive especially after paying it off it will be more than double of the price that was marked, so we decide against it. I called the place which is in hillside and I live in east Windsor and told them we need a refund because we will not be buying the car. **** told me that in order to get a refund I had to go in person. That was my first red flag. I explained that it won't be easy but I ill try. They said I could go any day. I went on a weekend and once I got there . I had to wait for a while before I was told . You should come on a weekday (red flag number 2) We are all busy and do not have time. The third time when I went there I was told that they have the card and information on file and I should not wait any more . I had been waiting for almost three hours. (red flag number 3) I went home and never received the refund. I called them and asked. They said it had been a while so they have to find my file. ( why dd they say they had it that other time?) I told them that I would report them and the manager had the audacity to say " go ahead" I still have not received my refund. This is theft and my next stop will be to the authorities.

  Business Response

  Date: 02/05/2024

  We spoke to ******************* and explained to her the prcoess for a refund. She put money down on a vehicle then decided to cancel the deal and not move forward. We explained that she should come in for the refund to get processed, but she did not contact the businesss until months later. When speaking to her again she was very frustrated which we took as a misunderstanding since it was a while since she had reached out. We explained it would take within that week to find her cancelled deal and process the refund if she could not come in person, which would have been done faster since she would have the physical card to be able to return the money to isntead of processing a *******************. She became frustrated and then disputed the payment. At this point we did not contest the dispute since we would have returned the money anyway, so we are not sure what shes looking to do. To the company, this is already settled. 

• Initial Complaint

  Date:01/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2023, I traveled from ******** to purchase a used 2022 **** Transit Connect. I was surprised when it couldn't pass the MD inspection but I took it as a loss and paid out of pocket. When I was purchasing the vehicle I was unaware that the vehicle had a crack in its windshield and a big dent on the side. I also took that as a loss.The main reason I'm writing the complaint is because I have yet to receive my ************ and also the dealer is refusing to send me another temporary tag. I am forced out of business and losing potential customers and money until this gets resolved and I am highly disappointed. I was not even given a time frame for when to expect my permanent tag.

  Business Response

  Date: 02/20/2024

  This title took a little longer to process. We have finished processing this vehicles documents, and will send compensation back to this customer in the form of a check for the inconvinience.