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Business Profile

Picture Framing

Modern Memory Design Picture Frames

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Picture Framing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/12/24, I purchased a custom Paper Anniversary Gift, First Year anniversary, song lyrics vows photo from Modern Memory Design. I received an email that confirmed my order (order #*****) and the estimated delivery to be 3/20-3/21. I was expecting this to arrive before my 1st year anniversary, which was 3/25. I NEVER received my order and I've tried to contact that them at their number, through their email, and their chat. All emails were ignored except after Mike answered one (AND ONLY ONE) of my many calls. He said he would email me to get the info needed to start my request, which he did on 4/1. After that, I have not received any update on the status and none of my calls have been answered. I would like to have my refund of $88 since I did NOT have a gift for my wife to present to her like I planned!

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a frame back in FEBRUARY that arrived damaged. I immediately reached out to them via chat countless times and got no response. Texted the number they claim to text, no response. Reached out via email. This company took 10 days to respond to my damaged item claim (only reason they even did was after I had left a negative ****** review) and just continues to assert that they sent a replacement, which, like so many other reviewers have experienced, they didn't. Aside from that, by that point I had already purchased another frame from a different company and requested to return the item for a refund. I filed a chargeback through my credit card company, to which Modern Memory ended up winning because they had a shipping label showing the item had been sent. IT WAS NEVER RECEIVED AND I NEVER ASKED FOR A REPLACEMENT. The company is not responding to continued attempts at getting my money back. I'm now stuck with a broken frame that I paid nearly $130 for, which judging by the company's handling of the matter, they are apparantly OK with. To owner, ******************, needs to do the right thing and refund me. You can't treat people who trusted you in giving you their money like this. I have probably sent 25 messages on this to them via email, chat, or text since February and they continue to ignore it. I JUST WANT MY $130 BACK!! I'M OWED THIS.

Modern Memory Design Picture Frames is NOT a BBB Accredited Business.

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