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Business Profile

Hospital

Hackensack Meridian Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/23/2024
    Dr. David O. schedule my annual Lung Cancer Screening Test which is part of **** preventative screening process
    I am screened every year
    I was informed that as part of the Affordable Care Act preventative screening is covered 100%
    Which has been the case the last three years I have had my screening.
    I went to this facility as directed by my health care provider who made the appointment on my behalf as they always do
    I received the results and followed up with my health care provider
    Again I was told this procedure was fully covered
    I received a bill in the amount of $375.95 from ****
    I phoned the billing office and they said "We all pay alot for health insurance, your test was not coded properly as a Wellness DXL, you have to pay"
    I explained in 7 different phone calls to my insurance company
    the providers office, the hospital and the billing department this is covered as preventative and I should not be charged
    I was told "don't pay it and see if they come after you"
    "Pay it or we will report you to a collection attorney and ruin your credit"
    "Set Up a payment plan"
    I was also told "You should have gone to an independent facility, that would be paid 100%" I explained I did not know this was not an independent facility and my health care provider made the appointment for me or I would have gone elsewhere.
    I am requesting this bill be deleted as it is not owed.

Hackensack Meridian Health is NOT a BBB Accredited Business.

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