We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Card Processing Services

Bluu, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up with Bluu for our merchant services. Our *** system was delivered on 4/21/2025. We have been having issues with setting up the devices since installation. Whenever we call with an issue, they barely know what to do and end up having to call us back. From the time we got the *** system, we never received a manual. When asked about some type of user manual they say they don't have one. The training after installation was about 15 minutes. He said we would learn the rest when we call with issues. They input some of our inventory in the system for us. We ended up having to go thru it all over again. The system glitches after we spent over 8 hours updating the quantity for approximately 745 products and now our inventory says we have 1609 on hand for something that we only have 6 of. When we called, he couldn't figure it out. We are now open for business with a glitchy ***. We asked to cancel the *** but they told us we must pay 119 per month plus tax for the next year when we've only had the system for less than 2 weeks. We want out of the contract without any subscription fees.

    Business Response

    Date: 05/20/2025

    The company reached out to the complainant, and offered additional on-site training, further assistance with inventory issues, and two dedicated support members to help the merchant-customer through the difficulty of transitioning to a new point-of-sale system.

    The company understands that from time to time, there are cases where merchant-customers have a difficult time with the learning curve over a new POS system, despite the company's best efforts to make it simple and intuitive to use. 

    In the interest of resolving this matter without having to resort to courts, the company will agree to have the complainant to terminate the agreement without incurring any Early Termination Fee so long as the company's equipment are returned without any damage within 15 days of termination. 

     

Bluu, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.