Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday, December 16, 2024 I picked up my 8 year old grandson from school. While I was driving, without warning or a reason, the dashboard of my car started flashing red as a fast paced beeping noise generated thru the car and the steering wheel vibrated. Within seconds the car went to an immediate, abrupt stop. I thought another vehicle struck my car because of the impact from the abrupt stop but when I looked into my rear view mirror, there was no car behind me and no cars around us. The seat belts didnt work and hold us in place. My grandson went flying out of his seat. My body was jolted forward. My laptop, my bag and other items were tossed around in my car. I thought the engine shut down but to my surprise, the car was still running. This was startling to me but my grandson appeared fine and I remained calm in front of him. I pulled away.Tuesday, December 17, 2024 AM I was driving my car, again, without warning or a reason, the dashboard of my car started flashing red as a fast paced beeping noise went thru my car and the steering wheel vibrated. Within seconds my car immediately made an abrupt stop. Due to the abrupt stop, I thought I was hit by a car like the first time this happened, however, there were no vehicles behind me or around me. The seat belts didnt work and my body was jolted forward, again. After this incident I called the *** dealership in *******, was placed on hold and didnt get to talk to anyone.Tuesday, December 17, 2024 PM I had to pick up my grandson from school. As I was driving, yet again, without warning or a reason, the dashboard of my car started flashing red as a fast paced beeping noise generated thru the car and the steering wheel vibrated. Within seconds my car made an abrupt, immediate stop. This time, vehicles were behind me and due to the abrupt stop of my vehicle, an automobile hit me from behind. Again, my seat belts didnt work and the airbags didnt deploy. My body was jolted forward.

  Business Response

  Date: 01/12/2025

  Hello

   

  We See you mentioned *** of Neptune. We we are *** of freehold. Please let us know how we can assist. If you are seeking *** of Neptune that is not us. 
  

  best wishes,

   

  **** ********

  Dealer owner 

  Customer Answer

  Date: 01/12/2025

  
  Complaint: 22754500
  
  I am rejecting this response because:

  Raceway Kia of Freehold, ** is the responsible dealership, not *** in *******, ***

  I apologize, I need to correct two things.

  1)  The cost of the vehicle I paid is $47,874.

  2)  In my initial complaint, I must've ran out of character spaces when typing. 

  I am disputing this vehicle with Raceway Kia of Freehold, **. Their address is ********************************************************************; 07728.  The phone number is **************.   In my initial complaint I mentioned I contacted *** of Neptune after my accident, however, they are not the dealership I purchased my mechanically and electronically malfunctioning vehicle from.  Raceway Kia in Freehold, ** is the dealership I'm having a problem with.

  I'm sorry for the confusion.  I appreciate your help and I look forward to hearing from you.  Please let me know if you need additional information.

  Thank you.

  Regards,
  
  ***** **********

  Business Response

  Date: 01/23/2025

  Dear Ms. ********** and BBB,

  
  Thank you for bringing your concerns to our attention. We understand the frustration and distress you have experienced, and we want to assure you that we take your feedback seriously.

  
  As a dealership, we strive to assist all our customers to the best of our ability. However, its important to clarify that we are not the manufacturer of your vehicle. The issues you have described, including the mechanical and electronic malfunctions, stem from the vehicles design and production, which fall under the purview of Kia *********************** Raceway Kia of Freehold, we are committed to diagnosing and addressing any issues with your vehicle within the scope of our dealership services. If your vehicle requires repair, we are happy to assist and ensure the matter is properly escalated to *** Corporate as necessary. However, for resolution regarding broader product concerns or compensation, *** Corporate would be best equipped to address your situation.

  
  We recommend reaching out to ******************** at ************** to discuss your concerns directly with the manufacturer. They can provide further guidance on warranty coverage, recalls, or any other remedies available at the corporate level.

  
  We genuinely empathize with your situation and remain committed to assisting in any way we can within the dealerships role. Please let us know how we may further support you during this process.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, June 18th, I reached out to ************************* in regards to a promotion for a specific vin for a new Kia **** ev. I was looking to trade my current lease. His response with no money down that 79 dollar deal is not possible, but state "what if they can get you the same payment as you are paying now with zero down" I replied yes. I went down to the dealership on Wednesday to meet with ****** and he stated he was at mid 400's with zero down. (In the meantime I overheard the sales manager "u" (I apologize as I dont remember his name) was reprimanding employees in front of customers and even was talking about ****** . Through several text messages which I do have saved, ****** informed me $365 was not possible but if I moved up a little then we can something. I then moved up to $390. He then stated we were really close. I proceeded to the dealership on saturday just to have that same manager (who failed to introduce himself or even who he was) give me a range of ******* with 3k down. How is that "really close" to my 390 with nothing down. Keep in mind I have all the original text messages. I was looking foward to continuing my business with your dealership as my current niro ex lease was through you . With being lied to, I find it hard to trust your business.

  Business Response

  Date: 07/05/2024

  Customer issues has been addressed and resolved. He came back and purchased a new car from us and is very happy with the whole experience and our prompt response to addressing all of his concerns. 

  Customer Answer

  Date: 07/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was purchased 01/02/2024. My father was a co-signer on my new lease and they went on the motor vehicle website changed his address without his consent to match mine which we have two different addresses. Now, 23 days later the car that I traded in that was a lease still hasnt been paid off and the lien on the car is still under my name. My father went twice to confront the address change and why the old car is still not paid off. They gave him the run around and told him the check will be mailed out later that week. Two weeks later the old car still hasnt been paid and theyre holding the check still. On top of this now the old car is still reporting on my credit report that its late and will go to collections and affecting my credit score. Something has to be done about this.

  Business Response

  Date: 01/31/2024

  We will be contacting you this morning to work on resolution. Thank you. 

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a few cars from this business I was told on my last car I had positive equity which I found I didnt they took **** from My other car and put it on the new car without me knowing its not on any of the sales papers

  Business Response

  Date: 12/26/2023

  After multiple number of attempts to contact the customer via phone, email and text we have not received any response. To add to the matter the complainant is a previous employee of the business and is making false accusations regarding the purchases made with Raceway Kia

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car there and the windshield was broken but I was told it was on order. It was not on order. I had to drive around for weeks with a broken windshield. I told them I did not want the pin stripe and the guy who sold it to me said they would remove it. Once I signed the paperwork and paid he then told me he couldnt take it off. There was a sticker on the back bumper and I told them I did not want that. They said it would be removed. They removed it and then put one of their stickers on top. But waited until I had signed everything. Now I got an oil change a month ago and there is absolutely no oil in my car. They wont even answer the phone. Not to mention this car was supposedly certified pre-owned and I found out after I bought it that they never even inspected the car before I bought it!!!

  Business Response

  Date: 12/10/2023

  Hi *****

   

  i am the Dealer Principal and I own 4 other Kia ************ I want to make sure you are taken care of. I will email you from my personal email so we can handle this for you. 
  

  as a presidents club award winning dealer and top CSI dealer this is not like this group. I will make sure youre taken care of.  Thank you. 

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in PA, and the first week of May I Purchased a 2020 Kia ****** from Raceway *** of Freehold **. My salesperson was *******************. I was given a ****************************************************************************************************************************** requires an inspection of the vehicle within 10 days of registration, so it is important for me to know when I will have the plates to schedule and appointment. After 30 days I did not here from anyone, my plates were expired, and I called in and they sent me another 30 day temporary plate. That plate will expire on July 4, and I will once again be stranded without a car. My Sales Person ******************* ignores me when I email him on this matter. I have called and messaged multiple supervisors on this matter and never gotten a response. When I call their dealership no one is available to speak on this matter. I have never had anyone from the dealership give me a status update on the plates, or even communicate that the process of getting the plates has been initiated. They advertise themselves as having first class customer service, but both the reviews on this website and ****** testify to the opposite.When you call them, the recording by their manager also says they have straitforeward pricing and total transparency. This is the opposite of the trust. I was never given a breakdown of what I was charged, how much was the price of the vehicle, how much was fees, etc. When I asked for a bill breaking down what I paid I am ignored. I also paid for an extended warranty and was never given any information on it. When I email my sales person or text his manager, I get the usual treatment and ignored. I would appreciate anything that can be done to hold this dealership accountable for giving me the plates they charged me for, which was part of the sales contract, and which I need to be able to use the vehicle. I have emails I can use to document their ignoring my inquiry about the plates.

  Business Response

  Date: 07/01/2023

  hello ****************. I own Raceway Kia. 
  
  
  Regarding your issue. We are at the mercy of ** tag/title but first thing Monday Ill personally make sure we have all hands on deck for you. I can see its all pending so you should receive your plates. 
  
  
  Regarding anything else you need I have ccd **** whose the *** and runs the daily operations 
  
  
  Rest assured you are in good hands and you will be taken care of from here on out. I apologize for anything slipping through the cracks. 
  
  
  Regards, 
  
  **********************;
  

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from raceway Kia on 11/7/19. I purchased gap insurance. 3 years into contract I traded the car in on 1/11/23. Last payment to *** was Feb 3rd 2023. The car has been paid in full. I am entitled to a prorated refund on the gap. I have been trying to get this through this dealer. but am being ignored. According to the gap papers that I have. It says in ** they have 60 days to prorate and refund the unused portion.

  Business Response

  Date: 04/18/2023

  Hello *****,

   

  We are going to be contacting you shortly to resolve this - thank you!

   

  Raceway Kia Management