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Find a Location

Expert Auto Transport has 1 locations, listed below.

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    Business ProfileforExpert Auto Transport

    Auto Transportation

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    111 Crow Hill Road, Freehold, NJ 07728
    BBB File Opened:
    8/20/1998

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    Hello,This is ******************************* with order EX672334. Let me start by saying that the transport itself was rapid and I think my car sustained only minor injuries. The issue with this order is that I had signed a contract with them (and paid the deposit fee) a few months ago. Two days before my scheduled car pickup I was contacted by the dispatch team which told me that:1) they would need to charge me $300 extra dollars for "fuel costs".2) They would need to pick up my car in advance or they would have not been able to offer the service later.I consented to this as it was too late for me to make other plans. 3) Also, when the driver arrived, he asked me an extra $100 because I had personal items in the ************** that ****** had previously told me I could fit in there free of charge. I sent multiple emails asking for clarification on these charges but I was ignored every time.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nicole H.

    1 star

    07/12/2021

    Do not use this company, told us it was a $250 deposit, charged our cc $300, when we called they said they would just apply towards our quote, that did not happen. They never even booked part of the shipping they told us they did and it ended up costing us more money then they quoted. Driver showed up to pick up the car and demanded payment, we were told by ************************** to pay the driver directly. When I called to see where the confusion came from, the rep from *** started yelling at me over the phone once he calmed down, he instructed me to pay the driver even though he said thats not how they usually handle it. Then when it came time for the vehicle to be loaded on the boat the driver couldnt find our booking number, called *** again, again the dude got snippy with me on the phone saying it was my responsibility to pay ****** prior to the car getting to the port, which ended up being more than they quoted. When I asked him what we paid him for, he again got belligerent on the phone and said ** just going to hang up now. They are the worst, dont use them! Call the shipping companies directly!

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