Complaints

This profile includes complaints for Westminster Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Westminster Management

  30 Columbia Tpke Fl 3 Florham Park, NJ 07932-2253

• 

  Westminster Management

  25 Hickory Lane Chatham, NJ 07928

• 

  Westminster Management

  34 Charles Street Westwood, NJ 07675

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved here last October of 2024 and first expressions were great however it has become a serious problem as i have not been here a full year yet i have had three leaks in my master bedroom in the same place from rain and this last time was worse than the previous two , my property has been damaged and i had to file a claim with my insurance which I'm now being told if a branch or something did not fall to cause the leak they will not cover my things if it is just because the roof is leaking , i have not been offered any kind of discount or anything for this reoccurring issue and honestly at this point feel like wherever a significate problem that continues to happen over and over in the same place and not be fixed properly and now being told by the property they will not do anything at all about it to compensate or anything i will not be staying here after my lease is up and i urge anyone else to ask about issues before moving into a place here , this may have been happening with the previous occupants but i was not told that of course but none the less i say this be careful coming here while it may look nice coming in you can never tell the hidden issues and that will fall on you as the resident . i wish i could post the video of the last incident it looked and sounded like it was pouring down raining in here but the file is too big to post the pics i did post don't really show the extent of what was damaged i would like to be compensated for my things and a discounted rent for a month or something the responses from the management is horrible and they don't care even knowing the issues are their fault for not having things repaired properly but want to charge you each month

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We deposited our security deposit check into our account on 11/14 and on 11/18 the check was returned, and the funds were withdrawn from our account. We are just trying to get a new check sent. The apartment complex was sold shortly after we left, and we were only given an email address to reach out to: ******************* We have sent this individual three separate emails over the past month and have not received a response. We have called the company 11 times, left multiple voicemails, and did not receive a response. We just want our security deposit back that we are supposed to be receiving.Check Number: ********** Amount: $393.15 Apartment Number: 504 104

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my wife and I needed a larger apartment due to her being pregnant with our second child, we contacted the leasing office at ********* ******* to upgrade from a 1-bedroom apartment to a 2-bedroom apartment in July 2023. According to the current property manager, the previous property manager sent a $197.72 remaining balance for sewer/water/trash to collections rather than giving us the opportunity to pay them directly. The only way we knew about the balance was when we received notice from the collections agency about the balance. My wife made contact with the current property manager and cut her a check for $197.72 to resolve the bill. As of November 23rd, not only does the balance remain but the check was never cashed and the current property manager was allegedly going to get me an "answer" by yesterday November 25th. Two calls placed at 5:00 pm yesterday and 10:00 am this morning remain unreturned.

  Business Response

  Date: 12/26/2024

  We sincerely apologize for any confusion or inconvenience caused by the previous management team.During an office remodel, your check was unfortunately misplaced. We have since located the check per your direction we have shredded the check.

  Additionally, we have informed our collections department that this account was referred to them in error, and they have been instructed to correct the record accordingly.
  

  We deeply regret any distress this situation may have caused and appreciate your patience as we resolved this matter. Please let us know if there is anything further we can do to assist.

  Customer Answer

  Date: 12/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of the Transaction:
  
  Septemeber 1, 2024
  
  - Amount Paid to the Busness:
  
  $1,1818
  
  - What the business committed to provide:
  
  The business committed to provide a safe and clean apartment home but was unable to consistently provide that despite thta markup in rent.
  The leasing office property management at ****** in Germantown also failed to address maintenance and safety issues in a timely manner.
  
  The business also committed to return my security deposit in full at the end of the lease and did not do that. The business also did not provide any reason why despite 6 weeks of trying to contact them.
  
  
  - What the nature of the dispute is:
  
  The dispute involves missing deposit money that was not returned from the ****** at Germantown apartment complex in Memphis, TN.
  I was a tenant there for the last year and had to move out due to poor apartment conditions, which included flooding and mold as well as spider infestations.
  The property office entered my unit without permission multiple times and also added exorbitant fees to monthly rent.
  
  
  - Whether or note the business has tried to resolve the problem:
  
  The problem has not been resolved despite multiple attempts to reach the business.
  
  The dates of the calls and emails have been documented and can be provided if needed.
  
  If the issue involves advertising, when and where the ad was seen or heard:
  
  N/A

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25 2024, my lights were turned off due to nonpayment by the property. Going through the process of restoring power to my apartment, I discovered through conversations with management that the lights couldn’t be switched in my name because my apartment never had a inspection and was never approved for dwelling. September 26, I spoke with management again about resolving the issue and if I could just move to another unit in the same complex. After varied meetings and phone calls that day, it was agreed that an inspection on a new unit of my choice would be performed that day at 1:00pm and that I should be there to make sure was up to par. Upon the scheduled time, no one showed up resolving in me missing time for work. Frustrated, I spoke with management once again on September 27 hoping to resolve this issue which has now cost me food due no electricity and time off work. They assured they it was a mistake and tried to rectify the situation by calling the inspectors and having them finally inspect the newly chosen apartment. I was told that I’d be contact to sign a new agreement and move in the new unit immediately. It has now been a week and no one has contacted me. I now want be let out of my current and be reimbursed my rent for the last year in a half due to fact that I was never supposed be there without an inspection. I’m prepared to take further legal action if necessary.

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of an apartment at ( **** ********* ****, ********** *******) managed by Westminster Property Management having given proper notice.
  
  My Son And I spend many hours deep cleaning the apartment and sent video and pictures to the mangers office. i was assured that my whole deposit of 1505.00 dollars plus 9.84 over payment would be returned. But when i contacted the manager about the email she sent me stating that 200 dollars would be subtracted from my deposit for cleaning, i reminded her about the assurance we had about the return of my whole deposit because i had cleaned the place better than when i moved into the apartment and emailed her the videos, she got extremely angry and hanged up the phone on me. Later she send me a few pictures about " the condition" which literally shows nothing wrong.
  
  so I sent an email demanding my whole deposit back and they completely ignored me.
  
  so i respectfully request the amount subtracted from my deposit ( $203.60 ) plus ( $ 9.84 ) over payment that was already on my account to be refunded to me.

• Initial Complaint

  Date:04/01/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the apartment complex, ****** ** ******* ***** in *********, **. It is sad that you are making it mandatory for the tenants to purchase a $90 cable/internet service by force. I haven't had cable in ten years and you are forcing me to do this. I moved into this complex because the rent was comparable to the other apartments. Now, you are making it too expensive for your tenants to live in. When I moved in, the manager gave me a parking spot at no cost because of my disability. I have had both knees replaced and now, I have to pay $50 a month for a parking spot, in which the assistant manager quoted me a price of $35. I asked the manager if I could just have the parking space because of my disability and was told no. This month, my rent is $1664, because of all the fees that you have tacked on. The office is full of tenants in wanting to know about the increase to their bill. Also, when I signed the lease, I wasn't informed that an added mandatory fee (cable/internet) was being added. I signed something that I didn't even know was being added. I would have opted out of that. By no means, do I want cable. Not only that, I had to pay xfinity to come out and hook up lines for cable that I didn't have already. This complex is making a killing off of tenants who do not want the service. I was told that it was mandatory and because I signed the lease, which I didn't know had been added was fair game. I was fine with just having the internet, but with all of the fees that you have is making it hard to live. Here is what my residential bill looks like:
  cable/internet- $56.42,
  fee- $10.00,
  pest from community- $5.00,
  rent- $1351.00,
  rent service fee- $4.95,
  water base charge- $5.63,
  sewer- $16.30,
  sewer base- $1.00,
  water- $9.08,
  prior balance for cable/internet- $145.00,
  parking fee- $50.00,
  Now you tell me, where is the logic in all of this?
  
  Signed,
  A disgruntled tenant

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm requesting my refund for a deposit made in February for a rental that did not occur. I paid the deposit but the company issued the refund with two other tenants. Only one of the names listed actually applied as a co-signer, the other was only sent the information. Since the co-signer was denied I did not get the apartment. The bank will not cash or deposit the check with the other people listed. They did not pay the deposit, so they should not be listed on my refund check. I have contacted the apartment complex and allowed weeks for a response. Today I contacted the office for the manager and was given her email address. I did submit an email to her ,but I feel it's now time to also involve the company directly. Since my inquiry I have not received a response to my issue. I only want my money.
  Please contact the ******* of ******* ***** in *********, ** for any details. I have been speaking with Erica in the local office. I have not heard back from Teresa F. manager).
  ****** *

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11th, 2023, my wife and I applied to ***************** Apartments here in *******, ** because they were offering some really great deals such as: First month and half rent free, and refund of application fees and reservation fees on move in day which totaled at $425. We had already toured these apartments and were for certain we were going to move here. Unfortunately on the date that we applied, we werent fully approved and needed a guarantor, so as I was going back on the application to add a guarantor, there was no option to go back on and add one. So I began to get frustrated, I called the landlord on duty at that time and she was not helpful at all after many attempts so I decided to just withdraw the entire application. As stated in the agreement before you pay, it states that applicants are *********** cancel and receive a full refund if they change their mind or are denied. I contacted the office on September 28 to see if the refund check had been mailed. The manager on duty stated the check was processed but hadnt been mailed yet and that there was no way to contact the accounting department under Westminster ownership to talk to. This has been a very long frustrating process and we need that money for other important things. I posted this review to hopefully reach a higher person that can help me and possibly expedite this whole process. The apartment we applied to has already been filled so why is our money still being held up? We need it now and its not fair to hold our money when the Apt has been filled.

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, September, I was to move into an apartment that is over $300 less than I am paying. I had signed the lease, gotten my moving company scheduled, etc. It was only when I went to get my power transferred that, THE POWER COMPANY REPRESENTATIVE, informed me that the apartment I was to move into in 2 days, was still occupied. The leasing staff NEVER told me. So I was just going to show up with no place to live. I had given notice to my previous complex that I was moving out in 2 days. ONLY because the power company informed me, did I know the crooked plan and deception. They told me that I could rent a different apartment, for $100 off. I had no choice but to move into the higher priced apartment. I need a lower priced apartment, that I originally signed the lease for, but these Crooks are demanding a $750 transfer fee, just to simply re-do some paperwork. I desperately need to move. They have finally broken me. I only applied to move here, because of the promised lower priced apartment. They put fake apartments online and don't honor there prices. I am wanting the transfer fee waived or greatly lower, because of the deception by this complex and management. Please help **** live at Riverchase Landings.

  Business Response

  Date: 08/15/2023

  The issue with ************************* was brought to our attention recently. We have approved the residents request on 8/14/23 to transfer to a new apartment unit and have waived the transfer fee. This resident does not have to pay the $750 transfer fee. Our team has worked with the resident,*************************, to resolve this issue satisfactorily.