Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Name: Conduent Business Services LLC
Address: 100 Campus Dr Ste 200, Florham Park, NJ, 07932-1029, USA
Telephone: (844) 663-2638

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

275 total complaints in the last 3 years.
100 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been calling this place for a week straight. I finally got a *** after a week straight and no one will give me an answer about anything. Literally the worst customer service. Both ***s refused to give a first name for complaint.
Business Response
Date: 07/14/2025
Dear ******* ******,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our brief conversation on 7/14/2025 this is written confirmation of the information provided via phone. The account has been documented that you called in on 7/12 and had the card on file closed. You advised that you would no longer be doing business with the debit card. All funds remain on the account. In the event further assistance remains needed please do not hesitate to reach out to my contact methods listed below. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Why there is no direct number to speak with a live person is crazy. My account shows that my unemployment was deposited, but my actual balance does not reflect the deposit. I try to contact customer service with the number on my card and looking it up and there is no option for a live person.
Business Response
Date: 07/17/2025
Dear **** ******,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. You were able to speak with our inbound agent a few moments ago and advised the issue had been resolved. In the event you have any additional questions or concerns please do not hesitate to reach out to my contact methods listed below. Thank you for your time!

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company - Way2Go Card - is how my daughter receives her support payments. Her card will randomly decline for no reason. There's more than enough money on her card to cover her purchase. Since this has started happening, we felt it was better to just pull the cash from the *** to avoid the embarrassment of it declining. Now, the *** is declining. Supposedly, they have 24/7 customer service *************************/*************************, but we haven't been able to reach anyone. We set up an account online hoping to see if there's any problem with the account and found nothing useful. Also, the "contact us" option on their site doesn't work. We searched the internet for an alternative phone number but came across multiple forums where so many other people are encountering the same problem. This company has no right to withhold people's money or place limits on how much we can access. It's our money. The *** gave a message that the daily limit was exceeded when my daughter went to take out $40. I also called NYS child support, but they were not the least bit helpful. We recently ordered a new card due to issues reading the chip and the new card worked 2 or 3 times before the same problem started happening again. They charge for replacement cards. I can't help but feel there's something questionable (and possibly illegal) about this company that's withholding our money.
Business Response
Date: 07/14/2025
Dear ******* *****,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address your concerns via phone at the phone # of ************ on the dates of 7/10/2025, 7/11/2025, and 7/14/2025. I also sent an email reply to *********************** on 7/10/2025, 7/11/2025, and 7/14/2025. If further assistance remains needed, please do not hesitate to reach out to my contact methods listed below. Thank you for your time and allowing us to assist the best way possible.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have made attempts to reach me and left information for me to contact them as well. Unfortunately, when they call it comes up a "scam likely" and I don't answer. I will reach out to them with the info they provided.

Regards,

S *****
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had 3 cards from this company and all 3 cards were not able to activate. They told me to go through the party that authorized the funds I went through them and they stated I needed to contact Way2Go. I did that and the supervisor line that is supposed to be for escalations is a complete joke I have spoken to SEVERAL supervisors and none of them were able to help me but give me the run around instead of actually fixing the problem. When I got frustrated the *** totally turned their head the other way and ended the call. This problem has been going on for more than a month and I have gotten no resolution. I have funds that are basically sitting there and I'm not able to transfer the funds out.
Business Response
Date: 07/11/2025
Dear ******* ********,

My name is ******** and Im a Cardholder Advocate with the Way2Go program. It was my pleasure speaking with you to address your concerns regarding the card activation issue. As advised the issue has been escalated and an additional call out would be made as more information becomes available. I do apologize for any inconveniences this may have caused. Please don't hesitate to reach out to my contact methods below in the event any additional issues arise. Thank you for your time!

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
(Voicemail line; Please leave your name, number, and the best time to contact and request to speak with ********)
Email: *******************************************************************
Initial Complaint
Date:07/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oklahoma go program card ********** ***************** is stealing all my federal refund deposit from okdhslive operations tresurer department 3867 stolen 2023 tanf cash aid deposit these Mexican in customer service is rerouted all my federal and state SSP deposit MasterCard 2023 41 times 12 months 2400 in social security SSP benefits another ***** in child support ******************** deposit rerouting end route number ************************ 7789 and card 3559 and stealing federal state deposit issues them to ***** roads public imposter for DCF witchia kansas state *** human consultant at ************************************** sharing screen DCF with federal funding ***** roads imposter for *** *************************** **************************************************************************
Business Response
Date: 07/10/2025
Dear ******** *****,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I have attempted to reach you at the phone # provided of ************ on 07/08/2025, 07/09/2025, 07/10/2025. I also sent an email to ************************* on 07/08/2025, 07/09/2025, 07/10/2025 and have not received a response either. If further assistance remains needed, please reach out to my contact methods listed below. Thank you for your time.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:07/03/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Way 2 Go card for unemployment is a complete disgrace. I am changing my unemployment to direct deposit because of the poor customer service. Submitted my claim on 6/30. Received notification that my money should be deposited on 7/1/2025. It is now 07/03/2025, still no deposit. No way to contact anyone to complain.
Business Response
Date: 07/10/2025
Dear ******* ******,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was our pleasure speaking with you earlier today. We were informed that further assistance is no longer needed. In the event that an issue comes up please don't hesitate to reach out to my contact methods listed below. Thank you for your time.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business reached out to me via phone after July 4th holiday.
I am going to just move on from this experience.

Regards,

******* ******
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
(Before I commence, I wish to clarify that my jurisdiction operates as an "All Party" state, and I do not grant permission to be contacted via a recorded line. Should Way2Go proceed to contact me on such a line, they would be infringing upon my legal rights.) Furthermore, I have experienced significant difficulties with Way2Go's customer service, particularly in reaching representatives who possess adequate English proficiency. I attempted to contest a charge from TryHackMe dated June 16, 2025, amounting to $14.84, as well as another charge from TryHackMe dated May 16, 2025, also for $14.84. TryHackMe informed me that I held a Free Tier account and required my card details to authenticate my identity. I was unaware that they were imposing charges for the use of their services. I sought a refund for these charges; however, while they consented to cease further charges, they declined to reimburse my funds. ********* operates out of ******* and appears to act with impunity. When I endeavored to dispute the charges through Way2Go, I encountered either neglect, diversion, or was directed to a form requesting information that I am unable to provide, considering that ********* is a company based in *******.
Business Response
Date: 07/10/2025
Dear ****** *******,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address your concerns. We spoke briefly on 7/8/2025 where you advised why were we calling on a recorded line. It was advised it is protocol/ procedure that all calls are recorded/monitored for quality assurance. In the event that further assistance remains needed do not hesitate to reach out to my contact methods listed below. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/11/2025

Complaint: 23502025

I am rejecting this response because:

I am writing to follow up on the complaint by sending this email. As I have previously stated, it is clear that Maryland is an All Party state, and I do not give permission for anyone to contact me through a recorded line. This point was made with complete clarity. However, my rights were infringed upon on July 8, 2025, when I received a call from the number **************, which belongs to them. During this call, a representative informed me that it was being conducted on a recorded line. This happened despite their awareness of my position, and I reminded the representative of what I had stated in my BBB complaint. She replied that their policy is to reach out to individuals on recorded lines, even when they are aware of my explicit request in accordance with Marylands All Party laws. Therefore, I want to reiterate that proceeding in this manner, after being informed that they do not have my consent, constitutes a violation of both civil and criminal laws. That being said, I am open to communicating with them via email or US Mail. However, if they persist in contacting me on a recorded line or attempt to entice me into calling them on a recorded line, they will be breaking the law.

Regards,

****** *******
Business Response
Date: 07/17/2025
Dear ****** *******,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address your concerns. We spoke briefly on 7/8/2025. We are unable to conduct an inbound/outbound call without recording and we do advise our cardholders at the beginning of all calls that it would be recorded. You may choose to end the call at any time if you do not agree with being recorded. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *******************************************************************
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a way to go card through child support which is a prepaid card. I made orders online which got canceled by itself not by me or the merchant. Its been over a month and My refunds are still pending the way to go program employees and supervisors have all misinformed me different lies each time I call and refuse to fund my money
Business Response
Date: 07/02/2025
Dear ****** *******.

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation a few moments ago 7/2/2025 I confirmed that the transactions debited from the account had been reversed and no additional funds are owed. I have also confirmed that the transaction statements were previously requested and would take 5/10 days to arrive. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible. Thank you for your time!

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *******************************************************************

Customer Answer
Date: 07/02/2025

Complaint: 23542555

I am rejecting this response because:

They have not resolved my issue they just want to argue as they are unprofessional as usual and ******** didnt allow me to speak she refused to accept the proof I have on my app regarding my funds.

Regards,

****** *******
Business Response
Date: 07/08/2025
Dear ****** *******,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I attempted to speak with you today 7/8/2025 to address any additional concerns you may have had, Instead the call was disconnected. The information previously provided remains the same. In the event further assistance remains needed please don't hesitate to reach out to my contact methods listed below. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/09/2025

Complaint: 23542555

I am rejecting this response because:

The same rude woman, ********, that calls me the first time on the first complaint had called me again she said the call disconnected in this message. The call did not disconnect. I had clearly told her I did not want to speak with her again and refuse to connect me to any supervisor anybody else who can help me. This lady did not even let me speak

Regards,

****** *******
Business Response
Date: 07/09/2025
Dear ****** *******,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I attempted to speak with you today 7/9/2025 to address any additional concerns you may have had. You did advise that you did not want us to call you anymore and proceeded to hang up. As previously advised. In the event further assistance remains needed please don't hesitate to reach out to my contact methods listed below. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/09/2025

Complaint: 23542555

I am rejecting this response because:
This business has consistently harassed me ******** calls me every morning just to harass but not to resolve the issue of the money they stole. She lies and refuses to look into the matter deeper than she should

Regards,

****** *******
Business Response
Date: 07/11/2025
Dear ****** *******,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. The information previously provided remains the same. We've attempted to speak with you on previous occassions where you advised that you did not want us to call you anymore and have proceeded to hang up numerous times. As previously advised. In the event further assistance remains needed please don't hesitate to reach out to my contact methods listed below. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:06/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had numerous issues with this company with receiving my card and them wrongfully cancelling my card. I spoke with their corporate Executive 2 times based on this matter. Then today I called and was getting my direct deposit setup with my account and the representative stated it was missing the number 2. A few weeks ago a representative stated it was not missing. I had a 2 week hold on my funds of ***** for unemployment. I need a call back. When I called for assistance I select 8 for Direct Deposit. The first rep stated I was missing a 2 on the Account number. He acted like he didnt know what he was talking about. I then called 3 other **** they kept transferring me back over to fraud department. Finally, I spoke to the fraud department and she acted like they cant do direct deposit on the card and then I said on the wayto go app. I have done it. Then she decided to go into her system and look it up and she was able to disable it because I couldnt even disable it on the way to go app and I was scared that if I let this go through it was going to hold my funds for a week and I was gonna have a lot of issues getting them again, which happened to me twice already. I just need some help with someone that knows what theyre doing again. Ive already had to contact them twice. I need to speak with them again because the customer service they cant help me it seems like. Please help me. Ive already called their number and left a message. Im just contacting BBB in order for them to contact me again to see if we can get this resolved. I know this is a lot of trouble, but I need help..
Business Response
Date: 07/11/2025
Dear ******* *******,

My name is ******** and Im a Cardholder Advocate with the Way2Go program. It was my pleasure speaking with you a few moments ago. This is confirmation that you advised that you were able to access the funds by going to your respective bank. The account balance $ 0.00. As mentioned, in the event any additional issues arise please don't hesitate to reach out to my contact methods listed below.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
(Voicemail line; Please leave your name, number, and the best time to contact and request to speak with ********)
Email: *********************************************
Initial Complaint
Date:06/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a way2go program card to receive my CA DCSS child support payments.A card has been issued for several months. I have contacted customer service numerous times and made an unsuccessful attempt to withdraw my funds. I have paid for a replacement card to try to resolve the issue without success. I have followed all troubleshooting by all employees even escalated the issue to management. To my disappointment no person can provide me a resolution or allow me to access ANY of my child support money for several months. I am in dire need of these funds and no entity can provide a solution but they continue to withhold MY money needed to for my child basic necessities.
Business Response
Date: 06/24/2025
Dear Amanda Nichols,

My name is Jennifer and I'm a Cardholder Advocate with the Way2Go program. Per our conversation a few moments ago I have advised that a ticket has been opened regarding the issue for card activation. We will be in contact as soon as an update is available. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: 914-789-6227
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with Jennifer)

Email: [email protected]
Customer Answer
Date: 06/30/2025

Complaint: 23482897

I am rejecting this response because:

There has still been no resolution and so have not been provided with a method to withdraw my funds from the account which legally I am entitled to do. I do not believe there exist no other methods to achieve this other than passing off the issue to yet another department which solves technical issues.

Regards,

Amanda Nichols
Business Response
Date: 07/01/2025
Dear Amanda Nichols,

My name is Jennifer and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation earlier this afternoon. This is written confirmation that you have been able to complete card activation via the mobile app. You do have full access to the card account and funds available. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible! Again, should any further issues arise please don't hesitate to reach out to my contact methods below.

Respectfully,
Jennifer
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: 914-789-6227
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with Jennifer)

Email: [email protected]

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Conduent Business Services LLC is NOT a BBB Accredited Business.