ComplaintsforConduent Business Services LLC
Business Process Management
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have the *** child support card through Way2go. There are zero human customer ******************** representatives. My card broke, the chip was never reliable, I requested a new card on March 13th. I have not recieved the new card and there is no way to request or expedite another payment until I have an active card. I can not transfer funds to my bank or spend any of my needed support money, because I do not have an active card. There is way to request a second card. I have thousands of dollars that I need for bills and food locked up in this loop. It is inexcusable. This service is horrible.Business response
04/16/2024
Dear Ms./Mrs., **********,
My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. I have made several attempts on the following dates 4/12/2024, 4/15/2024 and 4/16/2024 via the phone # ************ to reach you to discuss your concerns listed above. This is written confirmation that further information is needed to have your account properly reviewed. Please follow up to the contact information below if further assistance is still needed. Thank you.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
(Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
04/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This is the worst experience Ive had with any card I cannot get my money off the card the ***s that it says to go to dont accept the card or you have to pay a large fee. Also, the minimum says 500 per day when I go to the *** I could only get 300. I am unable to get anyone in customer service unable to transfer money to my regular account, how do we correct this?Business response
04/10/2024
Dear ************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. Per our phone conversation earlier this afternoon we did assess the account and were able to review the fee's that would apply if any for certain purchases you may have been attempting to make.
I do apologize for any inconvenience this may have caused. Thank you for allowing me to assist the best way possible. Have a great day!
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been locked out of my bank account for two months now. IT only called once and I missed that called and this bank is refusing to unlock my account.Business response
04/16/2024
Dear ******************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation on 4/11/2024. I did advise a web support request would be submitted and an additional agent would be assisting to address your concerns.
I do apologize for any inconvenience this may have caused. Thank you for allowing me to assist the best way possible. Have a great day.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This is the WORST run company and website and APP! It quite literally NEVER WORKS. ** state FORCED ** to use them for our child support, and the company keeps our money ** their transfer system *****.. ******** being forced to relog in, every page you continue to sends you back to log in screen. THEY ARE A JOKE We need a class action suit against them AND ******** for going with the cheap loser company!Business response
04/08/2024
Dear Ms./*****************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. I have made several attempts on the following dates 4/4/2024, 4/5/2024, and 4/8/2024 via the phone # ************ to reach you to discuss your concerns listed above. In addition I have sent an email to ******************** on 4/4/2024 and 4/5/2024. This is written confirmation that further information is needed to have your account properly reviewed. Please follow up to the contact information below if further assistance is still needed. Thank you.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
(Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This card is useless. It won't let me transfer it to another bank and declines transactions at random. Both automatic and one time transfers just take the money out of the account for two days then place it right back. I call customer service to find out why but of course they are no help whatsoever. When you actually manage to get someone on the line they either have an attitude, don't know what they're talking about, or both. I paid $15 to expedite this card and can't even use it. I don't know if it's a problem with the card itself or the company as a whole but this isn't rightBusiness response
04/01/2024
Dear Ms./*************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation earlier this afternoon. I have provided the information available regarding Direct Deposit/ACH transfers for the ******** Un-Employment program.
I do apologize for any inconvenience this may have caused. Thank you for allowing me to assist the best way possible. If you have any further questions or concerns don't hesitate to reach out to my contact information listed below.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a card from way2go for child support payments. The card rarely works for purchases. When you call the customer service number, their is no way to actually talk to a real person. To try and see why this is happening. There is money on the account, I'm not over any purchase limits. It just does not work when you want/need it to.Business response
03/25/2024
Dear Ms./*****************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. I have made several attempts on the following dates 3/20/2024, 3/21/2024, and 3/25/2024. via the phone # ************ to reach you to discuss your concerns listed above. In addition I have sent an email to ************************ on 3/20/2024 and 3/21/2024 in which an email reply was sent but no response has been received. This is written confirmation that further information is needed to have your account properly reviewed. Please follow up to the contact information below if further assistance is still needed. Thank you.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
(Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
03/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
MY GOD PLEASE HELP ME. MY ATTEMPTS TO RESOLVE THE ISSUE WITH DIRECT EXPRESS at ************** ARE UNSUCCESSFUL. I AM UNABLE TO GET THROUGH TO THE CUSTOMER SERVICE. I CAN'T EVEN BUY TOILET PAPER, BECAUSE DIRECT EXPRESS IS HOLDING MY CARD AND ACCOUNT HOSTAGE. PLEASED UNBLOCK MY DIRECT EXPRESS CARD. I HAVE KIDS TO FEED! PLEASE HELP ME! I AM BEING TREATED UNFAIR. AS A CITIZEN OF *****************, MY HEART IS BROKEN. THIS IS HOW ******* TREAT THEIR OWN CITIZENS! PLEASE HELP ME GET MY CARD UNBLOCKED! PLEASE RESPOND! IBusiness response
03/25/2024
Dear ******* ******************************* name is ******** and I'm a Cardholder Advocate with the Direct Express Debit Card Program. I have made several attempts on the following dates 3/19/2024, 3/21/2024, and 3/25/2024 via phone # ************ with the intent to reach you to discuss your concerns listed above. In addition I have sent an email to ******************* on 3/19/2024 and 3/21/2024 with no response.. This is written confirmation that further information is needed to have your account properly reviewed. Please follow up to the contact information below if further assistance is still needed. Thank you
Respectfully,
*************;
Advocate
Direct Express Advocacy Group
Direct Express Debit Card Program
Tel: ************Initial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
February 15 2024. Order a new card to receive my alimony but even through l ordered the card and for faster service at an extra price it is late and they cannot recognize the tracking number. I don't have any information if my card is actually coming. I tried calling the customer service line but there is no way to get a response. Can anyone help me?Business response
02/22/2024
Dear **********************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago I did advise the timeframe given for an expedited card to arrive is 2/3 business days. A tracking number would be available on the date of delivery. It was pleasure assisting you don't hesitate to reach out if any issues arise.
Thank you and Have a great day!
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a letter from BenefitWallet (owned by Conduent) dated January 24, 2024, notifying me that my HSA will be transferred to HealthEquity if I do not act and transfer elsewhere before February 23, 2024. I initiated a transfer to a different company in early February. BenefitWallet charged me $25 for the account closure, which was not mentioned in the letter, even though my account was going to be closed and transferred to some other company anyway. I want a refund of this fee.Business response
02/27/2024
Dear **************************************************** name is ******** and I'm a Cardholder Advocate with the Direct Express program. This is written confirmation that your initial inquiry regarding your Benefit Wallet account was routed to the incorrect company/department and will be closed. Please be advised you may resubmit your request with the Better Business Bureau so it may be routed correctly.
Respectfully,
********
Advocate
Cardholder Advocacy Group
Direct Express Debit Card Program
Tel. ************
Initial Complaint
02/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Conduent Business Services LLC d.b.a. Direct ************************ and ************** Submitting on behalf of my brother (disabled) that he was unfairly treated by Direct Express representatives. Fraudulent charges (2) were posted to his account 11/17/23. Direct express closed his account without his authorization putting a hold on 2 direct deposits he needed to pay bills and buy groceries. Not to mention reimbursing him for fraudulent charges in the amount of $92.91. Contacted Direct Express and waited on hold for a long time only (over several days) to be hung up on by the representatives at DE. Representative rude and unprofessional. I feel that this link on ****************************** website should be removed, so no more unfortunate folks sign up with this business. It preys on veterans, elderly people and disabled people. Shame on Direct Express. It took me contacting Senator ******************************* from *************, *********************************** **************************** and his local police department to get Direct Express to open up his account, so he could pay bills, spending money and groceries. I hope someone shuts them down. I've read a lot of reviews and all negative experiences and loss of money from the above business. It's sad that this business still exits. We need to take care of our people and not be scammed by this business!!!Business response
02/13/2024
Dear ************,
My name is ******** and I'm a Cardholder Advocate with the Direct Express program. Per our phone conversation on 2/9/2024. You mentioned the issue had been resolved and did not require any further assistance. I did inform you the Direct Express account would be documented. If any further issues arise please don't hesitate to reach out. Thank you for your time.
Respectfully,
*************;
Advocate
Cardholder Advocacy Group
Direct Express Debit Card Program
Tel. ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
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Customer Complaints Summary
234 total complaints in the last 3 years.
101 complaints closed in the last 12 months.