Business ProfileforA-General Sewer & Plumbing Service, Inc.

We do not recommend using A-General for any plumbing needs. They are unreliable and overpriced. We had flooding on a Sunday that resulted in 3-4 feet of water in our crawl space, which damaged our hot water heater. When we discovered the flooding, we had A-General come out to help remove the water, which they eventually did that afternoon and we requested that they come out the next day to assess the damage to the hot water heater and to get ** a replacement estimate that we could provide to our insurance adjuster.The issues with them began the next day when no one ended showing up despite ** calling to confirm someone was coming. On Wednesday someone came out to take a look and he said he would get ** our estimate later that day. We never got it and meanwhile our insurance adjuster is waiting to process our claim.Finally, on Thursday we get an estimate, but it wasn't legible and required a fix, so we called multiple times throughout the day to request a typed, corrected estimate. Finally, Friday morning ******* sent a typed up estimate, but it still wasn't correct so I emailed back 18 minutes later and called right after to request a correct estimate, which we needed to submit to our insurance adjuster by the end of the day. We called more than 3 times and were continuously given the "don't worry we'll get it to you shortly." We never got the correct estimate so we called at 6:30pm and the lady who answered told ** ******* was on vacation and asked to once again take down our info to fix our situation (but never ended up calling ** back.) 24 days since the flooding incident and we have still not heard from A-General.After waiting those 6 days (and still no hot water), we called another plumber on Friday, which responded Saturday morning. They had a person out that afternoon and gave ** a correct estimate 10 minutes after the visit, which was $4K cheaper than A-General's. Don't waste your time with A-General for your plumbing needs, especially emergencies.