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Business Profile

Electronic Instruments

RemotesRemotes.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for RemotesRemotes.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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RemotesRemotes.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never delivered product even after payment after multiple attempts to follow up

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 ***** key fobs from them. both failed profesional programing. After two emails to them detailing the problems with their product I received no response.

    • Initial Complaint

      Date:03/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their website said the key fob case would fit a 2009 Jeep grand Cherokee circuit board. It did not fit in 4 different ways. They also said it was defective and that I should pay the shipping back to them. I refused to pay as the problems were all theirs. Their product also damaged my circuit board and they would not provide a new one. I had to spend 170 dollars to replaced my circuit board.Many , many emails. They want me to pay 10 dollars to return **** product that was misrepresented and defective. I asked for a prepaid RA label but they refused. March 2023

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a key fob for my car from RemotesRemotes.com When I received the item, it had battery acid on the outside and it didn't work.I e-mailed RemotesRemotes.com about the defective item and they refused to send me a return label to send them back the defective item. They said that I needed to pay to ship it back to them at my cost. The problem is; that it would cost as much or more to send it back to them, than to just buy a new one from somewhere else.Is it fair that they can send out defective products and get away with not standing behind their products and expect their customers to pay for their mistakes?All I asked for was a return label to send the defective item back and for them to send me a replacement. This is not too much to ask in my opinion.

    RemotesRemotes.com is NOT a BBB Accredited Business.

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