Business Profile
Product Development and Marketing
TelebrandsHeadquarters
Reviews
This profile includes reviews for Telebrands's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 72 Customer Reviews
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Review fromCharlie B
Date: 01/08/2025
1 starCharlie B
Date: 01/08/2025
Would not provide a shipping label. Product was purchased on December 5, 2024, 4 Starshowers. Called company Dec. 12, Dec. 27, 2024, January 2, January 6, January 8, 2025 for a shipping label to return product and to be credited back the money to my credit card. The person I spoke with always said it would take 24 to 48 hours to receive the shipping label my email. I never ever received the shipping label. Buyer beware, do not purchase anything from this company.Telebrands
Date: 02/28/2025
It is unfortunate to hear of our customers dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. A full credit was issued for $220.34 was issued on 12/22/24. We believe this is the information that will satisfy the customer and close the matter satisfactorilyReview fromBob H
Date: 01/01/2025
1 starBob H
Date: 01/01/2025
I ordered a hand held vacuum for 39.99. As I was checking out, I was asked if I wanted to order 2, I was asked if I wanted to buy numerous items which I declined each time. When I finally placed my order, the confirmation total was around 79.00. I called customer service and was told my total cost would be 59.00, including shipping. Now my Amex statement shows a 59.00 charge and another for around 20.00. It’s like their whole business model is built around deceit.Telebrands
Date: 02/28/2025
We are sorry to hear of our customer's dissatisfaction with our VOOM Sweepers. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily; the information provided however prohibits us from locating an order or determine if this was a retail purchase. Please supply the order information so that we may credit your account. Contact our customer service team directly at **************************************** or call customer service at is ************ (Hours are M-F 7am - Midnight & S-S 8am-8pm.Review fromSE R
Date: 11/13/2024
1 starSE R
Date: 11/13/2024
Sent me a lemon product. They charged me to return it! Two months later, NO credit to date. I emailed their Customer Service, which could not locate my order number, and after I insisted I DID purchase directly from BulbHead’s site, they asked me for my contact info including phone number and email address—on a PUBLIC THREAD that answered other people’s unrelated-to-my-issue question, and at which I could easily see their full names and email addresses. On top of poor quality products, lack of responsiveness, professionalism and responsibility, BulbHead has sloppy so-called Customer Service that does not respect your privacy as it does not respect your business. DO NOT BUY FROM THIS COMPANY.Telebrands
Date: 02/28/2025
We are sorry to hear of our customer's dissatisfaction with our products. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily; the information provided however prohibits us from locating an order or determine if this was a retail purchase. Please supply the order information for replacement. Contact our customer service team directly at **************************************** or call customer service at is ************ (Hours are M-F 7am - Midnight & S-S 8am-8pm.Review fromDeb K
Date: 10/29/2024
1 starDeb K
Date: 10/29/2024
I purchased 2 50’ pocket hoses 2 yrs ago. One of them had a longitudinal blowout the first time I used it this year I tried calling their customer service about i, but kept getting connected ti the ordering service. Tried email them and got messages saying it didn’t exist. Tried chat and only got not available. I understand that in Jersey to get it replaced I have to mail it to them, but don’t know where. I have the original box. Problem is it costs almost as much to mail it than it does to buy a new hose. Further more I am confined to a wheel chair which makes it more difficult. This hose is a piece of junk. Note: I’m still using the second hose which doesn’t reach everywhere I need it to. After 3 months of trying to get a response I had no other choice than to come to this website. And I would never recommend this hose because if the blowout and their min-existent customer setvicrTelebrands
Date: 02/28/2025
We are sorry to hear of our customer's dissatisfaction with our products. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily; the information provided however prohibits us from locating an order or determine if this was a retail purchase. Please supply the order information for replacement. Contact our customer service team directly at **************************************** or call customer service at is ************ (Hours are M-F 7am - Midnight & S-S 8am-8pm.Review fromGrace C
Date: 10/27/2024
1 starGrace C
Date: 10/27/2024
Bought the Climb cart for my sister, who lived on the third floor! Terrible product. Ended up donating it.Telebrands
Date: 02/28/2025
We are sorry to hear of our customer's dissatisfaction with our products. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily; the information provided however prohibits us from locating an order or determine if this was a retail purchase. Please supply the order information for a refund. Contact our customer service team directly at **************************************** or call customer service at is ************ (Hours are M-F 7am - Midnight & S-S 8am-8pm.Review fromw. m.
Date: 10/13/2024
1 starw. m.
Date: 10/13/2024
******* ****! - I can't believe you're doing a commercial for 'Bulbhead'! The worst scam crap company in America! - Loved you on 'Home Improvement'! I hope you see the error of your ways ... God bless you buddy ...Telebrands
Date: 02/28/2025
We are sorry to hear of our customer's dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. Thank you.w. m.
Date: 03/06/2025
You owe me A LOT for all of the **** that quit working or didn't work from the beginning. YOU INCOMPETANT WIMPS!!!!!Review fromLawrence C
Date: 09/12/2024
1 starLawrence C
Date: 09/12/2024
After ordering a 75 foot hose i recieved a 50 foot hose marked 75 foot in the package.Did not realize it until after i used it.I would not recomend doing business with them.******** *Telebrands
Date: 01/08/2025
We were not aware that the customer did not receive the correct size on Copper Bullet Pocket Hose. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily. Please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - Midnight & S-S 8am-8pm.Review fromRick B
Date: 09/11/2024
1 starRick B
Date: 09/11/2024
This company is a total rip off things they sell for $19.99. You can buy for $6.99 and they charge your shipping. Just search Internet for the same product description and you will find things at 90% off with no shipping costs! this company clearly just intends on taking advantage of people who like seniors or somebody that doesn’t know the cost of things it is insane and they should be put out of businessTelebrands
Date: 01/08/2025
We are sorry to hear of our customer's dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily; the information provided however prohibits us from locating an order. Please advise what the merchandise was and contact our service team directly **************************** or call customer service at is ************ (Hours are M-F 7am - Midnight & S-S 8am-8pm) so we can address the matter as soon as possible.Review fromRobert A
Date: 09/10/2024
1 starRobert A
Date: 09/10/2024
This is a terrible company. Many people think the products are good but the company is terrible. I placed an order and they did not ask for my address. the order was placed without any kind of review of the order. When i got an email from them i saw that they had an old address on the order i messaged them within 5 minutes of the confirmation. Then I messaged them again the next day and finally at the end of that day i got a return emial saying that it was already shipped and I could not change the address. Now 2 days later i have finally gotten the tracking information with an email sayiing "your package is about to be shipped" Now I am going to work with DHL to try to get the package held for signature so that it can be returned by USPS (who is delivering for DHL) so that it can be sent back to Bulbhead and I will never order from them again. Terrible company as you can see by all the 1star ratings here.Telebrands
Date: 01/08/2025
It is unfortunate to hear of our customers dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. A credit was issued for $73.22 was issued on 1/8/2025. We believe this is the information that will satisfy the customer and close the matter satisfactorilyReview fromSuzanne B
Date: 09/06/2024
1 starSuzanne B
Date: 09/06/2024
Went to the Copper Hose site on 12th August to order a Copper Hose for my husband's birthday. Went through the process but at the last page summary saw the delivery date was 14+ days and my husband said to cancel. I did not press the final 'Place the Order' button - a big red square at the end of the page. I backtracked and deleted as much of the personal info as I could and assumed that the order was therefore not placed. The following day I had an email from Copper Hose saying I had left my hose in "the basket" and would I like to complete the order, indicating the sale had not gone through. Two days later got a notification of sale email from Bulbhead. Plus I noted that they had charged my cared $139. I immediately started emailing the Customer Support addresses given on the site and advisory email, and also sent two messages through the site internal messaging system. All emails come back undeliverable; the Bulbhead System Administrator sent a message saying their service is not currently working. Then on 23rd August the product arrived. Since then I have emailed and messaged twice more, this time just getting no replies from the emails or the internal messaging system. I have been asking for an explanation and a return label. I have copies of all emails sent and received. I want: 1) An explanation as to how this sale went through when I did not complete the sales process 2) A return label so I can send the product back 3) An immediate credit of $139 to my account.Telebrands
Date: 01/08/2025
It is unfortunate to hear of our customers dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. A credit was issued for $99.95 was issued on 1/8/2025 + credit of $29.13 on 10/19/2024. We believe this is the information that will satisfy the customer and close the matter satisfactorily
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