Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car they never sent me Tags Registration or Title. I reached out to the salesman ***** ******* at ************... he never relied. Called the office three times ************ they keep saying they will get back to me but never let me know why I never received anything.

  Business Response

  Date: 10/18/2024

  Original package was sent out 9/17 and lost by FedEx 
  10/1 replacement plates sent out and received by customer 
  I explained that his duplicate title could not be applied for until 30 days after issue date which was 10/15 
  Duplicate title in 10/17 
  Called customer to let hom know title being sent out abx he should receive sat  19 or Monday the 21

  Customer Answer

  Date: 10/19/2024

  
  Complaint: 22331185
  
  I am rejecting this response because:  The salesman does not respond to my  texts. The sign up person stopped returning my call. The only reason someone explained anything to me was because a friend of mine ******* knows the owner. I did get a call saying the title came in. I might have it by Monday. They sell some pricy cars. However with service so bad I could never recommend purchasing a car from them. 
  
  
  
  Regards,
  
  **** ************

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/23/2024 I purchased a car at this dealership I trade in my car and also put $1,500 down payment they gave me temporary tags for me to bring the car here to Massachusetts the sales person told me I will be getting my plates/ registration before the temporary tags expired it’s been two months now and I haven’t received anything the dealership is giving me a hard time they won’t provide me with the car title so I can register the car here in the state of MA the bank said they don’t have the title yet I been with out a car for 1 months now I haven’t been able to work am a delivery driver the person from the dealership keeps saying I will receive my registration in one week and then the week comes and nothing is here and so on and on now they don’t even answer my calls or text my car is getting ticketed park in a Main Street

  Business Response

  Date: 08/01/2024

  We were able to agree with the customer to complete the MV process. Massachusetts does not recognize temporary tags from out of state which makes that difficult in regards to registering the vehicle from ***********

  On 6/11/24 the customer was sent the pertinent paperwork and refund to complete the process in state. 

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a MD resident who drove to purchase a car from this dealership on 11/07/2023. During that time I was given 30 day temporary tags, and had to take my car to be inspected in MD before getting my hard plates.
  I then had my car inspected in MD, and provided the dealership with my inspection paperwork so that they can proceed with my hard plates, and I have still not received them.
  Not only, have I not received them, but this dealership will not provide me any information on when I can expect them. They provided me with another set of 30 day tags in December, which are now expired. They are saying that legally they cannot provide any more temporary tags. So now, I am stuck with expired tags, and no indication about when I can expect my official MD plates. This is unacceptable, as tags and title fees were paid for, and they are not delivering. The financial institution in which I got the car loan also needs the MD DMV process to be completed, and they have already informed me that my interest rates and monthly payments can increase if they do not get it soon.

  Business Response

  Date: 01/25/2024

  Hello We delivered her plates all is settled

• Initial Complaint

  Date:12/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Tesla model 2022 on their shopI was travelling 2 hours away from ******** to **********.the Tesla making some noise is like the car shaking an also on the drivers mirror the car has scratches and looks like is paintedalso the steering wheel is shaking too probably the car had accident but never was reported in the carfaxalso today my temporarily ********************* is expired I contacted them they said we gonna send it to youI hopeIm waiting also more than 1 moth im still waiting for the titleand nothing I tell them I need a certified copy of the title they gang out the phone and never help ****** said is the bank responsible for the title..I call the bank the said only the dealer have the titleI contacted the dmv they said your dealer didnt submit the documents for this vin number these guys are totally scammers

  Business Response

  Date: 01/02/2024

  Hello

  We sent out plates to the customer ***** tracking number listed below 

  sent out on 12/14

  as far as customer concerns reguarding ******* shaking i reached out and i will resolve this with the customer to see what the issue is 

  PLATES SENT TO ******************* ************-

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a 2020 ************* from J&S and traded in our 2016 ***********. The *** was ************ and we also got a great offer for our Tahoe. All seemed well. Months later after the deal had been completed we still did not receive a check for the difference owed to us for our trade in, even after J&S received the title. After weeks of calling for updates we finally received our check. Today is Nov 3rd and we still have temp tags and registration. I have to call into J&S every few weeks for the past 4 months to seek updated info on our PA tag and registration. Still no answers, no resolution. I just keep getting sent temp ******************* My vehicle has now been out of inspection for 5 months and I cannot get it inspected do to this. J&S continues to give only excuse after excuse as to why my PA credentials have not yet been provided. Never have I had an experience like this before regarding a vehicle transaction.

  Business Response

  Date: 11/30/2023

  We are very sorry it has taken this long to get your registration. We do our best but in this scenario we had to apply for a duplicate title. We should have the title in anyday now and ************************ vehicle should be finally registered. Again, we apologize for the inconvenience. 

   

  Thank you

  ***************************

  **********************

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Jeep Grand Cherokee for $19,982.92 from J&S Autohaus on 3/23/23 “As Is” after the Salesman (Emad A******** assured me that there were No Issues with the vehicle. 4/8/23 I took the said vehicle to my mechanic for a oil change at which time I was notified that it appears from the color of the oil that something maybe going on with the engine and I should return the vehicle to the dealership b/c that oil issue could be a indicator of a major problem. 4/12/23 My vehicle wouldn’t start and I had it towed to J&S Autohaus. I received the car back on 4/14/23, supposedly my auto starter was the issue and replaced. 4/15/23 my vehicle failed State Inspections. On 4/15/23 my vehicle wouldn’t start again. 4/17/23 my vehicle was towed back to the dealership. I received the vehicle back on 4/28/23, supposedly another starter was put on the car. After driving the car for 2 miles the auto stop/start service sign came on, I contacted the dealer. I was told to bring the car in on 4/29/23 to be checked out. On 4/29/23 Abe (Manger) checked the car out and said the car had been sitting awhile which could be what caused the service light to come on. Later that day my Check Engine light came on and white smoke was billowing out of the tail pipe. 5/1/23 I tried contacting the dealership regarding the car issue but was given the run around. Later that day I took the vehicle to ***** **** ****** **** on North Olden Ave. Trenton. to be checked out. 5/2/23 I was notified by the repair shop that my head gasket was blown, oil was mixing with the antifreeze causing the white smoke and the vehicle needs a NEW ENGINE aprx costing $8k. The car is currently at the ***** **** ****** ****.

  Customer Answer

  Date: 05/11/2023

  
  
  
  
  Better Business Bureau:
  
  
  

  This is in regard to Complaint *********

  I, ** ********, am letting you know that my

  problem was resolved with J&S Autohaus.

  I was able to trade my 2016 Jeep Grand 

  Cherokee in for a 2013 Lexus GX460. The 

  Lexus cost more however the Salesman 

  (Sal) was able to work things out where I 

  Was satisfied was the results. 

   

  
  
  
  
  Regards,
  
  
  
  * * ********

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase my vehicle out of state, j&s was about 1.5 hrs from me. I purchased the vehicle based solely on pictures provided online as well as from sales person. I purchased the vehicle May 2022.. it is now basically December and I still have a temp tag on my vehicle. In august j&s tells me I owe almost $900 additional due to their error on taxes on my trade in. My trade in was in my fathers name, which they knew before I even went to get the vehicle since he had to sign a form releasing the car and send his license. But the error was my fault and I had to pay that amount via cashiers check 3 months after the initial purchase of the car. I call weekly *************** the status get the run around talk to *** the director of finance on the phone and he cusses at me says its not their fault ******** is behind. I called the Wednesday before thanksgiving spoke to *** who swore and promised he would call me Monday since his tag lady was gone at 2pm Wednesday.. okay today is now Wednesday of the following week STILL no call from ***, no update on my tags. I ask the guy to give me a manager or gm above *** I need answers and he says he cant give out his number. Call another location to track down charmela who is at lunch at 330pm and Im told to call back. Why should I have to **** them down? Where is the customer service, the positive response times to want to have a return customer? I will NEVER buy from this company this is the absolute worst experience Ive ever experienced in my whole life. They need to study and know the laws of the surrounding states. The extra money should not have been my responsibility to pay with an error on their paper work. On top of the fact I never received copies of the signed documents from the transaction. I demand a return call from the owner. This is totally unacceptable business.

  Business Response

  Date: 01/10/2023

  The customer has received her plates and registration. The deal is complete. 

  Thank you, 

  ********

• Initial Complaint

  Date:11/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this establishment. Ive paid for all moneys asked. I never received my title or registration. I spoke to several employees and owner regarding this matter, not only were the employees rude and not helpful, there are completely trying to take advantage of me. Will not give me my title and or registration. The loan officer made several mistakes and due to those mistakes i never received my proper documents needed for my car. I e gotten several tickets and even put In jail due to this vehicle paperwork that was never done properly before letting me go. I was treated poorly , the office e was of no help regarding this matter and continue to try and put me at fault for this when it was the companys mistake. And still continue are trying to take advantage of the situation. I just wanted my title and reg. But because they didnt do thier job I am suffering.I have done everything and did everything I was suppose to do, n kept getting excuses why I havent rec anything regarding my vehicle I purchased. I do t have the money for lawyers and so on. Its a unfortunate situation that is effecting a lot of other things I. My life! They were of no help, very rude, and I believe because they screwed up, ate now giving me the run around. Was totally ************** mistake , and are giving E the run around are lying and just being inconsiderate of the fact that I have gotten pulled over n jailed multiple times due to the fact that my car isnt properly registered because of the mistakes this company has made. This is not right at all.