Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 21, 2025 My son attempted to purchase a used 2013 ************ from this dealership. After the test drive he indicated he wanted the car at the advertised price. When he got to the paperwork it has an additional $2600 worth of products they were pushing. My son said he didn't want those products and just wanted the car at the price advertised. The salesman went back and forth with his management but forcibly said that their dealership would "go underwater" is they didn't sell additional products. On the last attempt to get those products removed the salesman came back and indicated another employee had just bought the car! Scam? They certainly do not care for their customers. Stay AWAY from this business!

  Business Response

  Date: 05/02/2025

  Hello,
  

  Hyundai of Trenton (HOT) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We appreciate your patience as we work to resolve this matter. Unfortunately, two customers were looking at the same vehicle. The other customer ended up committing and purchasing the vehicle before the customer that filed the complaint. The HOT sales team would love to have the customer back in to help them find another vehicle.
  

  Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  

  Best Regards,
  Hyundai of Trenton                                                                                                                                                                                                                                                                                                                                                                                                **************** Department

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,
  On February 25, 2025 I purchased a buy back vehicle from Hyundai of Trenton which is a 2023 Hyundai Tucson N line. The vehicle was bought at 16,000 miles and it still has manufacturers warranty on it. On March 13 as I was coming off the highway with children in the vehicle; the vehicle started rumbling and the accelerator presented with resistance. The engine light as well as battery light appeared on the dash. The car was fuming toxic smoke. I was able to accelerate at most maybe 5 miles an hour with my foot on the gas intended for a higher speed but I was not able to pick up any speed due to the resistance. The car was able to be moved onto the side of the street out of traffic. The accelerator stopped working completely, I powered off the vehicle and attempted to restart the vehicle and it would not start. The vehicle was tolled that same night. I reached out to the dealership that sold me the vehicle and they have not been helpful they were not able to assist me in any area not even for a loaner vehicle. This situation was very traumatizing and I feared for my life. I spoke with the manager regarding requesting a refund being that I recently bought the vehicle, I was denied a refund. The vehicle is currently in the service center closest to my residence in New York. The service center has little to no contact with me on updates. They couldn’t show more their disinterest, this event has traumatized my family and I. I am no longer interested in dealing with this dealership. I need assistance in getting my money back. Some of the paperwork from the dealership has information on arbitration provision I assume for the protection of the dealership. To this day I still have nothing to drive and cannot fathom the idea of getting back into that vehicle. I need a refund. This is bad business practice and I no longer wish to work with Hyundai.

  Business Response

  Date: 04/07/2025

  Hello,
  Hyundai of Trenton (HOT)  appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We appreciate your patience as we work to resolve this matter. The vehicle is under factory warranty. The HOT service team discussed with the customer that we would look at the vehicle here, but the customer opted to take it to her local dealership. The customer asked for a loaner vehicle from HOT, but unfortunately that the vehicle would need to have been serviced at HOT in order for us to provide a loaner vehicle. 
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at ###-###-####.
  

  Best Regards,
  Hyundai of Trenton
  Customer Service Department

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned 2023 Hyundai Venue on November 13, 2024. I had asked about the manufacturer warranty and was told the remainder was still valid. The next day, I went to use the heat and it wasn't working. No air was coming out of the vents. Upon further inspection, there was no fuse for the blower. When I put one in, I found the blower only worked on high. When I contacted them to find out what happened, I didn't get a response for a week and only after several calls and many texts asking for more information. Then I spoke with the service manager who claimed someone off the street must have broken it while the business was closed. I have asked numerous times to speak to someone in management and have gotten no response. I am using another, more trustworthy dealer to get the heater fixed, but I would like them to return my calls to discuss making it right and the certification for the pre-owned manufacturers warranty.

  Business Response

  Date: 12/06/2024

  Hello, 
  Hyundai of Riverdale appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We are currently researching the customers complaint and are working diligently towards a resolution; we require additional time to conduct a thorough investigation in order to provide a comprehensive response that meets both our commitment to customer satisfaction and the high standards set by the Better Business Bureau. We believe that by requesting this extension, we can provide a more detailed and well-considered response that will address all aspects of the complaint comprehensively. Therefore, we kindly request that you grant us an extension of ten additional business days, allowing us until 12/13/2024 to submit our response to the customer's complaint.
  

  Thank you for your attention to this matter, and we look forward to working collaboratively with the Better Business Bureau to address and resolve this complaint effectively.

  Customer Answer

  Date: 12/09/2024

  
  Complaint: 22603427
  
  I am rejecting this response because: approving will close it and I am still waiting to hear from them.
  
  
  
  Regards,
  
  ***** **********

  Business Response

  Date: 12/16/2024

  Hello,
  

  Hyundai of Trenton (HOT)  appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We appreciate your patience as we work to resolve this matter. Service Manager ***** ******** spoke with the customer and discussed that because the ********************** dealer close to the customer is repairing the car for her free of charge under warranty there is nothing further HOT can assist with. 
  

  Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  

  Best Regards,
  Hyundai of Trenton                                                                                                                                                                                          
  Customer Service Department

  Customer Answer

  Date: 12/18/2024

  
  Complaint: 22603427
  
  I am rejecting this response because I am still awaiting a call back from them about the warranty and my registration. 
  
  
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 I had my car serviced at Hyundai of Trenton. A part of that service was a tune up. Two weeks or so after the tune up the car would occasionally misfire. When I took the car back to Hyundai they said they couldn't find anything wrong. If you want a diagnostic check you have to pay for it. I asked to speak with the Manager and explained that I travel for work every week to Rhode Island and it's disconcerting for the car to misfire when driving on the highway.
  
  He assured me that he would have Booker H*** look into the issue. Booker said they need to keep the car for a few days. After a few days and NOT receiving a return call I decided to call Hyundai of Trenton back. I again spoke with Booker who said the car failed the motor test.
  He said they needed to reach out to Hyundai directly to see if they will replace the motor.
  
  After 7 days and again NOT receiving a call with an update about my car, I called Hyundai of Trenton. When I spoke with Booker again he informed me that his Manager did NOT submit the paperwork yet. So I have been without a car for 7 days and no one was addressing the safety issue.
  
  If it's the dealerships policy to not give out a loaner vehicle UNTIL they receive approval that the repairs to my car will be covered by Hyundai, then you think the paperwork would have be handled more expeditiously.
  
  I wonder if this would have happened if I was a gentleman coming in with these same complaints.
  Although I appreciate the manager saying he was going to take care of it, it was disheartening to learn he did not.

  Business Response

  Date: 09/23/2024

  Hello,
  

  Hyundai of Trenton appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We appreciate your patience as we work to resolve this matter. Hyundai of Trenton service manager, Christopher S*******, spoke with the customer on 9/13/24 and explained the process of getting the engine approval. Currently, the customer is on the list to receive a loaner vehicle. The repair on the vehicle's engine has been approved 9/16/24 and a voicemail was left to inform the customer.
  

  Should the customer have any additional questions or concerns, please contact our Service Manager, Chris S******i at ###-###-####
  

  Best Regards,
  Hyundai of Trenton
  Customer Service Department

  Customer Answer

  Date: 09/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******* **********

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on May 6th 2024 my grandmother's car was brought to Hyundai of Trenton for service. On May 8th my grandmother was informed upon pick up that the car was stolen and damaged on the lot. The police were called and a police report was made by my mother. The car sustained damage to the ignition, steering column, and electrical damage. This happened on Hyundai of Trentons lot in which they lease and have liability for leasing. The general manager Greg P****** was contacted in regards to this matter and stated he had no plans of rectifying the situation. Hyundai corporate was also contacted. They gave us a case number and advised we speak to the general manager to repair the damages to the vehicle. If he is not available, she advised we speak to the actual owner of this business but that she will also be reporting the situation to the customer service department. The general manager will no longer answer calls in regards to this situation. This is a terrible display of business professionalism and egregious for a company that prides themselves on customer satisfaction.

  Business Response

  Date: 05/30/2024

  Hello,
  
  Hyundai of Trenton appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We sincerely apologize for any inconvenience this may have caused. We are currently working with the customer to evaluate the damage caused and hope to resolve the issue.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at ###-###-####.
  
  Best Regards,
  Hyundai of Trenton
  Customer Service Department

  Customer Answer

  Date: 05/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Hyundai is not working with the customer and they have presented a blatant untruth by indicating that they are trying to resolve the issue. My grandmother's car has not been fixed nor has the company reached out in an effort to resolve this matter. Instead they quoted a repair price of over $1,400. This is a complete injustice to the customer. 
  
  
  
  
  
  
  
  Regards,
  
  
  ***** *********** 

  Business Response

  Date: 06/10/2024

  Hello,
  
  Hyundai of Trenton appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We appreciate your patience and understanding. We did in fact attempt to reach you, however the number originally provided was no longer in service. We later received a message from another number to which we returned the call and received a voicemail. We have since been in contact with the customer and have reached a satisfactory payment solution for parts and service.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at ###-###-####.
  
  Best Regards,
  Hyundai of Trenton
  Customer Service Department

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a vehicle that was supposed to be repaired when purchased couple days later I heard the noise again and called they wasnt going to be able to service me until days later my vehicle crashed I lost control of the vehicle my vehicle is currently in **************** and I was just informed Hyundai never fixed the vehicle and my struts was completely shocked and was never repaired when they should have repaired

  Business Response

  Date: 12/22/2023

  Hello,
  
  Hyundai of Trenton appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  During the time of sale there was no damage noted to the vehicles struts during inspection. It should also be noted that a leaking strut would not cause any steering concerns. When we received the vehicle after the crash there were no error lights that would indicate a problem with struts or steering. It is extremely unfortunate that the customer was involved in an accident; however, the issue with steering was not addressed by the customer until after the vehicle crashed and towed to us. In addition,the tow truck driver stated, the vehicle was running at time of impact, and he was able to drive the vehicle onto the flatbed with no issue. We understand how frustrating this situation can be and appreciate your understanding as we try and resolve this issue.
  
  Should the customer have any additional questions or concerns,please contact our **************** department at ************.
  
  Best Regards,
  
  Hyundai of Trenton
  **************** Department

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car from this dealer on November 9 and arranged financing through Hyundai Motor Finance. Before purchasing the car, I informed them that I intended to use the car for TLC purposes in New York City and needed to expedite the documentation process, particularly the certified copy of the title. However, it has been over a month, and despite my daily calls to both the dealer and the financier, I have not received any progress updates.
  
  When I contact the financier, they inform me that the dealer has not applied for the title yet. On the other hand, when I call the dealer, they claim that the financier has not applied for the title. I have been caught in this back-and-forth for what seems like an eternity. It's evident that they are not providing the support I need. Now, I have discovered that there are numerous complaints against them on the Better Business Bureau (BBB). I deeply regret not researching this before purchasing the car.
  
  My TLC plate letter has expired, as it was only valid for 20 days. Due to their negligence, I have been unable to obtain the plates. I have made numerous attempts to resolve this issue by emailing and calling them, but nothing has been done. I urge others not to buy anything from this dealer as they engage in fraudulent practices. The manager is extremely negligent and unresponsive when I speak with him. I am determined to leave as many negative reviews for this business as possible and will pursue arbitration to address the immense stress they have caused me. P.S. The car I purchased had a lemon buyback title. Now I understand why it had this title – it is likely because they never issued the title to the buyer.

  Business Response

  Date: 12/20/2023

  Hello,
  
  Hyundai of Trenton appreciates the Better Business Bureau's
  communication in helping us resolve any customer service issues. We regard
  customer service as the focal point of our business and are committed
  to maintaining exemplary support and service for our customers.
  
  We sincerely apologize for the delay in receiving your title and
  any undue hardship this may have caused. Due to factors outside of our control
  we must apply for a Lost Title. If the customer is willing to accept the delay
  in title, we will be more than willing to put a rush on this matter. We
  appreciate your time and understanding in this matter.
  
  Should the customer have any additional questions or concerns,
  please contact our Customer Service department at ###-###-####.
  
  Best Regards,
  
  Hyundai of Trenton
  Customer Service Department

  Customer Answer

  Date: 12/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  Update
  
  Greg, the manager of Hyundai of Trenton, is a very nice and honest person. He made a full refund, paying back my down payment, and I would trust this dealer for my next purchase in the future. The whole problem was with the financier, as they work very slowly and lost my title. Denise, the lady who works as a clerk, is also very nice and tried her best. Thank you for making a stressful situation a better experience for me.
  
  This Dealer deserves a 5 star from my experience .
  
  
  
  Regards,
  **** ********
  **** ******** 

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai of Trenton took possession of my elderly mother's vehicle for a recall and reported they did not have the par(s) in stock and had no estimate for these parts. She explained she is handicapped as is my brother whom she is the caretaker for. They refused to return the car and refused to provide her with a loaner vehicle. She spoke with two different "supervisors" who failed to remedy the situation. This is not a situation where the vehicle had basic repairs performed, it was Hyundai's factory recall. This is the 2nd or 3rd car my mom bought from them and surely the last.

  Business Response

  Date: 12/07/2023

  Hello,
  
  Hyundai of Trenton appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The part needed to complete the factory recall is currently on backorder by the manufacturer at this time they have not provided a timeframe of when it will be available, we apologize for any inconvenience this may have caused. While in possession of the vehicle we called to update on the status and offer a loaner vehicle. We regret that we could not resolve this sooner unfortunately we have no control over when the part(s) will be available.
  
  Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best *********************************************************************

  Customer Answer

  Date: 12/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The dealership contacted my mother and made arrangements for a loaner vehicle for her use while the dealership awaits the parts required which still has no timetable. Thank you as well as the dealership for rectifying the problem. 

  
  Sincerely, 
  *************************

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2021 we purchased a brand new 2021 Hyundai ****** from ***** Hyundai in *****, **. The car ran well up until November of this year. While driving on Route 206 in ********** the car began to stop functioning mid travel. It then shut off and began to smoke heavily. Flames were seen from the engine. We were shocked. The car had barely 38k. I immediately contacted the dealership, now Hyundai of Trenton, for assistance. They did not provide any. On our own we had the car towed to the dealership as it was the closest one. We were told there were no loaner cars available. When asked how that was possible the person we were speaking to, believed to be in parts, said "how do I know I won't find a tree in the engine." We rented a car on our own. 4 days later we received a call from service stating the car needed a new engine and that they did not think it would be covered as our carfax did not show any oil changes. While they were on the line we contacted ********** to confirm our dates of service and that they do not enter oil changes onto carfax. We then got into a heated exchange as the person placed blame on us for the cars catastrophic engine failure without any information from us. I then asked to speak with service manager. I was advised it was not the service managers decision to fix the engine then I was advised he was on vacation. I was then hung up on. After calling back many times, *************************** service manager called me back. Magically he told me he just returned from vacation. I was then told a litany of reasons for the engine failure, all of our doing. Our insufficient oil changes (4 to date **** miles per hyundai of america) . Next I was told bc my husband works only 5 miles from our home the underuse of the vehicle caused the issue. Next I demanded to speak with General manager. A **** called me back. He then went on to tell me it was not "their" car as we were a ***** customer. They have sent nothing to ********************** nor offered any resolution.

  Business Response

  Date: 12/05/2023

  Hello,
  
  Hyundai of Trenton appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  As mentioned in our previous communications, Hyundai has specific protocols in place for warranty repairs, particularly with engine-related issues. In order to proceed with the warranty claim, we kindly request the customers cooperation in providing the necessary documentation. This includes photographs of the engine with the top portion removed, as well as records demonstrating proper maintenance was performed on the engine.
  We understand that the customer mentioned ********** as the service provider for the maintenance work.We appreciate the customers choice of service providers, and we want to assure the customer that we are here to facilitate the process. If the customer could kindly furnish us with the maintenance records from **********, we can expedite the submission to Hyundai for their review.
  We acknowledge that there have been challenges in our communication, and we apologize if the customer felt unheard or frustrated. Our goal is to assist the customer through this process and obtain the necessary documents that will enable us to move forward with the warranty claim. It is important to note that adherence to Hyundai's protocol is essential for a successful resolution.
  As of now, we have not received a response to our Service Managers email requesting the records. If customer has any concerns or questions, please do not hesitate to reach out to Service Manager or General Manager at Hyundai of Trenton. The customers collaboration in this matter is greatly appreciated, and we look forward to resolving this issue to the customers satisfaction.
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best *********************************************************************

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off car on September 8 due to a recall and check engine light. Was told it would be ready monday. On monday, we were called to come in to sign an affidavit that we have been the only owners. We were told we would be called when it was ready. Called Tuesday, Wednesday and Today repeatedly as no one has called us back. We have spent $120 on ubers to get to work and no one will call us back.

  Business Response

  Date: 09/19/2023

  Hyundai of Trenton appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The vehicle was dropped off to our service department on September 8, 2023. On September 11, we diagnosed the vehicle. The customer was advised to sign an original owner affidavit for powertrain coverage on the vehicle. We ordered the parts and received them on September 16. The repairs were finished on September 18. We spoke to the customer on September 14 and advised that the vehicle would be completed around this timeframe. At the time of diagnosis, there were no loaners available to give the customer. We apologize for any inconvenience this may have caused. We have since spoken to the customer and advised that the vehicle is ready for pickup next week.
  
  At this time, we believe all customer concerns have been resolved. Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best *********************************************************************