Business ProfileforSay Yes Bridal

I was scheduled for a bridal appointment for Saturday 8/19/23 at 3:30pm.Unfortunately the night before I was outdoors with a friend who had no symptoms of COVID but then tested positive the following day. I have no symptoms and have tested negative with a rapid test. It had only been about 12 hours from possible exposure. I found out around 9:30 am and I called the shop first thing at their opening time at 10am in order to reschedule due to these extenuating circumstances. The manager said that I would be charged $50 for the rescheduling. To which I said then I'd rather come in with a mask since I don't have any symptoms and I'm not personally positive. She said I wouldn't be allowed to come in due to the safety of her employees. I pointed out that if she is not letting me come in then, she's the one technically cancelling my appointment and I shouldn't be charged. She angrily replied that because I "already admitted to exposure" and that I "already attempted to reschedule" that they are within their rights to charge me. My attempt to reschedule was because I thought it was the reasonable thing to do. I don't think her reasoning makes sense and seems really short sighted for a customer facing business.Her attitude dissuades customers from speaking up about COVID and encourages people to hide it and potentially spread it. She displayed an inherent lack of empathy and willingness to be flexible when I was trying to do the right thing. She kept saying the $50 they are charging me could be credited towards my purchase but can she just as easily not charge me?? Especially if she is the one prohibiting me from attending my appointment. An hour later, I was indeed charged despite being told I wouldn't be allowed to go into the store. I don't believe it's ethical or fair practice to be charged for being responsible about health and safety.