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Business Profile

Jewelry Stores

Precious Accents II, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/21/2023 for Christmas gifts. The order number is ********. I didnt receive the first package until a month later. I received one item in the package which I didnt order. However, the invoice shows two items were shipped which were not in the package. I then received another package that shows 3 items were shipped however, there was only one item in the package. My card was charged as if all the items were received. I would like a refund for all items I did not receive. I have called and emailed and no response.

    Business Response

    Date: 01/25/2024

    Thank you - we do not show any previous emails from you - we just doubled checked- can you please let us know exactly what items you have thank you ! 

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a ring almost a week ago and its sitting in pending. Not sure what else I need to do but Im feeling like Im being scammed here.

    Business Response

    Date: 01/15/2024

    9400111206204446329549

    We shipped the order on 12/18/23 when the order was placed on 12/15/23 and was delivered on 12/23/23 using the tracking number above. 

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a necklace decided I didnt want that particular one and the process to cancel an order seems to be never ending, nobody to answer the phones or emails that are requestiom the cancellation so what you just get my money?

    Business Response

    Date: 12/12/2023

    We thank you so much for your feedback- you placed an order on the 11th after 6 pm - your order was ready to ship and packed on the 12th - you emailed us that you made a mistake on the address - we called you and left you a voicemail. We had to go into the mail room and go through many shipments to stop your order from shipping with UPS- 

    this is the holiday season and we were still able to stop your order before shipping to the wrong address that you provided. 

    We cancelled your order and refunded your order today. All of your patience and appreciated during this time. Please before ordering during the busy holiday season - please double check the address that you enter. thank you and happy holidays. 

    Customer Answer

    Date: 12/14/2023


    Complaint: 20996120

    I am rejecting this response because:

    until the money is back in my account this isnt resolved, countless people speaking about how even when a refund is issued the funds never land in the account. 

    Regards,

    *********************

Precious Accents II, Ltd. is NOT a BBB Accredited Business.

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