ComplaintsforAtlas Lock & Key Company, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I will start by saying I have never written a review for a business. Our experience with Atlas was the worst we have ever dealt with. We needed two new key fobs for our car. After calling to set up an appointment, we were told we could bring in key fobs and they would program them. We made the appointment for 10AM on a Monday. After waiting for over an hour for the car to be looked at, we were told the car was unable to start. We were told we would need the car to be towed. We took the car to the Nissan dealership; it was there that we were told that the BCM was fried and it would be $1800 to fix. I called the owner of Atlas, Al, who was very understanding at first. I expressed how upsetting this was. Al told us he would work with us on the cost once the bill came in. We called countless times and FINALLY received a call back weeks later. Al suddenly changed his mind and said it was our fault for bringing “bad” keys. This company has a system that checks keys before they program them, which wasn’t done. Ultimately, Al said he would pay $255 (the cost of the tow truck) even though the bill was $1800. It has now been over 2 months that since this incident and Al refuses to return our calls and no check was ever sent. Stay far away from this business! Untrustworthy and horrible customer service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.