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Business Profile

Circular Distributing Services

CBA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Circular Distributing Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 28 AUG 2025 AT 3:30 IN THE LOBBY OF MY BUILDING AT THE ENTRANCE ON THE THE ***** THERE WAS A STACK OF NO LESS THAN *************************** A PILE.EARLIER IN THE DAY 5 WERE DELIVERED IN THEIR PLASTIC SLEEVES.THAT IS AN ACCEPTABLE AMOUNT ALTHOUGH IT IS NOT ALLOWED IN THE DEVELOPMENT.LOOSE FLYERS ARE NEVER ALLOWED BECAUSE OF THE ***** AND SAFETY PROBLEMS THIS DOES CAUSE.DELIVER ONLY 5 IN A PLASTIC SLEEVE IN THE FUTURE OR I WILL FILE A COMPLAINT WITH MANAGEMENT AND BAN ALL DELIVERIES TO THE DEVELOPMENT.THIS TYPE OF CONDUCT IS UNACCEPTABLE AND YOUR STAFF SHOULD BE TRAINED BETTER.DONT DO IT AGAIN.THE CONTACT NUMBER ON THE PLASTIC SLEEVE IS ************ WHICH NO ONE ANSWERS.

    Business Response

    Date: 08/29/2025

    Thank you for informing us of this issue.  We will reach out to the distributor and work to get the matter corrected.

    Customer Answer

    Date: 08/30/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ******

  • Initial Complaint

    Date:07/17/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've called multiple times to opt out of receiving coupon circulars, but they are still being delivered to my doorstep. Please stop delivering them.

    Business Response

    Date: 07/28/2025

    This is the first time we have a record of a stop request from this address.  The distributor has been notified to skip this address.  Sorry for the inconvenience.

  • Initial Complaint

    Date:07/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't want those circulars. I asked for them to stop years ago. Knock it off. The person who is throwing them on my property does not see the NO SOLICITATION signs that are all over my front door. I don't care how many stores are in this borough, I shop where I want and where it is convenient for "me."

    STOP HAVING THESE PAPERS THROWN ON MY PROPERTY. I HAVE PROOF OF THIS HAPPENING AS MY VIDEO CAMERA IS CATCHING IT.

    Business Response

    Date: 07/22/2025

    The matter has been resolved.  See attached photo of non-delivery to this address.  We apologize for the inconvenience.  Thank you.

    Customer Answer

    Date: 08/07/2025



    Complaint: ********



    I am rejecting this response because:

    I received two mailers today.  I don't want any of these mailers.  You all have a young person riding a bike to disperse this crap and he just throws it with no regard for Private property.  I DON'T WANT THOSE FLYERS.  I DON'T BUY FOOD IN STATEN ISLAND.  LEAVE ME ALONE IMMEDIATELY.  THEY STAY IN THE PLASTIC SLEEVE AND GET THROWN AWAY BY ME.  WHY FORCE THIS ON PEOPLE WHO DON'T CARE ABOUT THE RACIST STORES AND SHOPS IN STATEN ISLAND?





    Regards,


    ********

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not want circulars/adds/pennysaver delivered to my house(******************************************). I filed a complaint 2 or 3 years ago (complaint #********) and it stopped being delivered. Now the issue is reoccuring - most recently the adds/circulars was left at my front door today, Wednesday 05/14/25.Please remove my address from the distribution list.

    Business Response

    Date: 06/04/2025

    This address is listed for DND and I have photo verification of non-delivery from the distributor for last week; however, I see on 5/21/25 the photo shows our package.  I apologize for the error and will address this with our distribution department in ********. - JLK

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since January they have been tresspassing on my property to leave circulars. I have been calling and requesting multiple times to stop the delivery.

    Business Response

    Date: 04/07/2025

    I apologize for the error.  Our system has your address marked for 0 packages; however, it appears the contractor is in error and not following instructions.  I will escalate this to the owner of the distributorship. - ***

  • Initial Complaint

    Date:10/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    circular / ***** saver adds are being left by my front door (# on plastic is **************).i filed a complaint a few years back and now the circulars are being delivered again.I do not want any circulars/adds/pamphlets delivered to my address.

    Business Response

    Date: 10/17/2024

    We will make this address a VIP Stop and take weekly photo verification of non-delivery.  We do have this listed as a DND and photos of non-delivery back in 2022; however, a new distributor did not follow the instructions.  I hope this resolves the matter. - ***

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called the ************ at least 10x to be removed from the circular delivery but it keeps coming every thursday. I want to be removed. I think the company is called CBA located in **.

    Business Response

    Date: 12/18/2023

    Our records indicate the resident has called our 800-number five times and requested stop delivery.  This has been relayed to the delivery company and our field inspection.  We will do our best to ensure non-delivery and have requested photo verification from distributor.  Unfortunately, sometimes new distributors go out on routes and miss the stop request.  We apologize for the inconvenience.

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called this circular distribution company to stop the delivery 3 times and gave them two warnings. But they still keep delivering their plastic trash coupon bags to my address. They should do an investigation on their delivery man!!!! I will call police to do the investigation if they deliver it again!!! So sick of these trash bag in my private property. They should hire someone to clean my yard!!!!!!

    Business Response

    Date: 03/07/2023

    Delivery was for two bags.  Stop Delivery will be placed on the address and verified by field inspection.  We will have distributor take photo verification of non-delivery for the next four weeks.  Sorry for the inconvenience.

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