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Business Profile

Novelties

Spencer Gifts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Novelties.

Complaints

This profile includes complaints for Spencer Gifts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Spencer Gifts, Inc. has 29 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted my money back because Iwentbin today to get an ink tag removedoff underwear last week they forgot to remove, I couldn't give the present ok I wasn't mad while I waited in line I saw 2 employees talking one up on ladder at hats I asked " excuse can you get her to hand me that hat, the pale girl with glasses and long dark hair, asked snooty Oh Are you talking to me? So she has her hand the hat to cashier, ( this is the same cashier that last week didn't take ink tag off & just removed the ink tag from the underwear, apologies Then rings up my hat puts it in my bag I leave I get home, Wow the hat that you have to have a ladder to get that I never touched has an ink tag, So now I want my money back I don't want to pay these people that are wasting my time like this anything, I go back & am informed they were really busy, and there is no refund policy. So Everything in that store Has an ink tag, I don't work there so but they do 2 times in a row is a little much and I think they did it on purpose, The girl maybe in charge the pale skin and glasses was really enjoying being a bit h about it I saw no signs that said No Refund ...they wasted my time the receipt says no cash refunds, but not in store transaction code ****** ****** is from my receipt

      Business Response

      Date: 08/16/2022

      Hi There!  We appreciate you bringing your experience to our attention. Than you for reaching out as we will need your receipt information to process the return.  Can you provide the Store Number, Transaction number, Item number and date of the purchase we can assist you here at Corporate.  

    Spencer Gifts, Inc. is NOT a BBB Accredited Business.

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