Business ProfileforVital Records Control
At-a-glance
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Business Details
- Location of This Business
- 499 Mill Rd, Edison, NJ 08837-3840
- BBB File Opened:
- 10/5/2023
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In September 2023, I was advised that the cost of storage of my documents would increase by over 100% from $79 to $180 per month. I requested to remove my documents from storage. I was advised that there was an access charge of $3.95/box and additionally $5.95/box to remove my documents permanently from storage. I have over 160 boxes of law firm documents in storage. VRC provided no explanation for a charge of $5.95/box to permanently remove my documents from storage. This amounts to almost a $1,000 charge for me to take custody of my property. This penalty of $1,000 amounts to coercion of me by VRC to continue storing my documents or pay ****** to remove them.
On October 10, 2023, I received an invoice #*******EWR1 from VRC that now adds $20.00/month to my storage bill for "electronic storage". I have no electronic storage with VRC. The items that I have stored with them are exclusively, sensitive, paper, client documents. It appears that VRC adds charges with no basis in fact for services that I neither requested nor contracted for.
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