About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 5/3/2011
Years in Business: 33
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB Serving New Jersey
- BBB File Opened:
- 1/31/2019
- Business Started:
- 2/3/1993
- Business Started Locally:
- 1/29/2019
- Business Incorporated:
- 2/3/1993
- Type of Entity:
- Corporation
- Business Management:
- Mr. Tom Lorenzo, Manager
Additional Contact Information
- Principal Contacts
- Mr. Tom Lorenzo, Manager
- Customer Contacts
- Mr. Tom Lorenzo, Manager
- Fax numbers
- Primary Fax: (866) 544-0317
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
Additional Information
- Payment methods
- American Express
- Discover
- MasterCard
- PayPal
- Visa
- Refund and Exchange Policy
Items and above ground pools may be returned within 14 days of receipt by you. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer's responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns for chemicals, lights, battery powered vacuums, automatic cleaners, heaters and heat pumps. Above ground pools, liners, winter covers, leaf net covers and solar covers may not be returned if cartons are wet, opened or unfolded.
A 25% restocking fee will be applied to any above ground pool that is returned. All other items returned are subject to a 25% restocking charge and all shipping costs. Orders refused at time of receipt are subject to a 25% restocking charge and all shipping costs. Special order items are not returnable.
- Business Categories
- Pool Supplies, Swimming Pools
Latest Reviews
Steve H
"I had a great experience with Pool Factory from start to finish. The above ground pool that I ordered arrived packaged well and in great condition." ... Read full review
Doug C
"Love my new pool. Ten times better than the pool in had for 27 years." ... Read full review
Taylor B
"If I could give this company zero stars, I would.The pools advertised online appear to be high-quality above-ground pools, but that was not our experience." ... Read full review
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