Business ProfileforOpen Road BMW

On May 8 2023, I went into *** of Edison in ** to do a service of an oil change and filter changes on the vehicle. Then on May 21 2023 my car broke down, my dashboard stated drivetrain malfunction however stated to continue driving. When I reached my destination, I parked my car and went into my shift. When I finished my shift and went to start the car, the car would not start at all. The car was then towed to *** of Edison in **. After 2 to 3 days approximately they contacted me telling me that the engine blew out and that I would need a new engine. The cost ?? ******. I have warranty on the engine with ***. I stated that to them. The warranty responds back and denies to fix the engine. The reason stating that I did not do an oil change in the year 2022. I in fact did an oil change but not with ***. I have proof of receipt showing that I had done an oil change on 4/1/2022. I submitted that proof of documentation of the oil change and the warranty again denied to fix the engine. When I asked why the decline again when I submitted what was required of me, *** stated that it was internal information and could not disclose that information to me. When I asked for guidance or guidelines as to why the decline, *** again refused to disclose. All they stated to me was lack of maintenance on the vehicle even though documentation was provided. All other services on the car has been with *** which they have record of. And I have provided the oil change documentation. It took *** a week to let me know about the second refusal from the warranty and that was me reaching out to them to try to get information on what happened with the warranty. They are requesting ***** dollars from me to fix an engine that I just serviced with them and then suddenly the car breaks down. I provided all documents that was requested of me and yet they deny to fix the problem. All I have done is maintain my car. They did something to my vehicle and are accusing me. They are not honest/forthcoming