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Business Profile

New Car Dealers

Bell Audi

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2017 Acura MDX from the dealer on May 17 2025. I was told that the car was in excellent working order. I specifically asked for any and all mechanical issues or imperfections. I was told the vehicle was inspected and was in great shape with nothing more needed than an oil change and air filter. I was rushed through the buying process after driving 13 hours to get there. The same day of the purchase, after leaving it was noticed that the drivers door did not have a lock, the tail light was not working, and the transmission was losing power while driving, putting my life in danger. I called and spoke to the salesman as well as the sales manager to which they said there was nothing they were willing to do.

    I worked with them in good faith and honesty, I trusted that they also were working with good faith and honesty. The condition of the vehicle was misrepresented to me with no disclosure of transmission issues, door lock not present and taillight not working.

    There was also high pressure to rush through the process by telling me that I needed to hurry up and complete the transaction or wait for many hours for the finance person to be available. They knew that I had driven in overnight the night before and that I would have to drive back home which was 13 hours away. This was being done while I was trying to inspect the car, and the test drive I was not allowed to drive it for more than a few short minutes because they were pressuring me to get back for the paperwork. They did not even put temporary plates on for the test drive because of the high pressure they were putting on me causing distress.

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 1, 2025, I purchased a 2022 **** Q7 with approximately ****** miles. The vehicle was sold to me with an active extended warranty. Upon delivery, the vehicle had two known issues:1.The *** system malfunction light was on.2.The brakes were damaged, posing a safety concern.I was assured at the time of purchase that these issues were minor and would be covered under the warranty. After experiencing persistent problems, I brought the vehicle to Bell Audi in ******, **, seeking service and repair under the warranty coverage.Despite being well within the mileage and time limits of the warranty, Bell Audi refused to perform any service. I appeared in person with all required warranty documentation, yet they declined to address the *** malfunction or the brake issue.This is extremely concerning as both are safety-related defects and should be fully covered. I have made every reasonable effort to resolve this matter professionally and in good faith, but have been denied appropriate warranty service without justification.I am requesting the BBB to assist in obtaining a fair resolution. Specifically, I am seeking:Full repair of the *** malfunction and brake system at no cost, as per warranty terms.I trust the BBB will help ensure consumer rights and warranty obligations are upheld in this matter.Sincerely,********** *****

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/3/24 I took the Audi a8 that was purchased to Bell Audi in ********* for a routine system inspection and oil change. The car was fine but they recommended this service when I was scheduling on their website. When I got the car back all the systems that I was told were working in perfect order broke down. The engine light is now on, acc guard not working, alerts that brakes may not be working. I have no idea what they did to my car and I cannot get in touch with them. They charged me 1,000$ and proceeded to break a car that was working perfectly before. I have the documentation they gave me saying everything was working and can provide if needed.

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in PA and purchased a vehicle from Bell Audi on 21 October 2023. Several times since that date, the Finance Representative, ***************************, and the Salesperson, *********************, contacted me about documents they failed to present to me that needed to be signed. This went on for weeks, with new and different documents each time, despite me having attempted to contact the manager, *************************, and general manager, *********************** about the incompetency of their employees. In the meantime, the 30-day temporary tag they provided was getting close to expiring. ******************** and ************** kept threatening that I was delaying the taxes, tags and title process from completing. A couple of the documents they wanted me to sign were questionable - dealing with insurance which I had already provided - so I refused to sign. As of today, 4 Jan ****, I still have not received my PA tag and the 30-day temporary tag they provided expired on 19 Nov 2023. Management, **************** and ******************, ignore my phone calls and emails requesting updated information.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from Bell Audi on 7/17/23. It was purchased in ** but I live in **. I paid to have tags and registration transferred from my previous vehicle. The temporary tag expired on 8/15/23.I contacted Bell Audi on SEVERAL occasions; 8/22/23, 8/28/23, 9/6/23, 9/8/23, 9/11/23. After being given the run around, I eventually contacted Audi *** to file a compliant on 8/30/23. To no avail, Audi *** was of no assistance. To date (9/11/23), I have yet to receive my registration and Im unable to drive the vehicle.

  • Initial Complaint

    Date:08/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this Vehicle in November of 2022. Showroom purchase. Since the purchase the vehicle had four visits for the same issue. I am about to go back for the 5th visit. The vehicle is a lemon and will like to exercise the ** lemon law.

  • Initial Complaint

    Date:07/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from Bell Audi on May 15th 2023. I spent $6,526.86 on the car. I test drove the car and everything was fine. As soon as I drive home and they hand me the keys after cleaning it the check engine light comes on. The car starts to shake when you hit the brakes. The car stutters when you go slower than 40 mph. The left back seat door does not open from the inside. The car has an expired inspection sticker and the car is not going to pass inspection in this condition. So they sold me a car that wont pass inspection. There is a crack in the windshield. Also the car has a dead cylinder. They failed to tell me any of this before I bought the car. My mechanic has a statement ready to send that states whats wrong with the car and how it is a lemon and should not have been sold to any person in its current condition without knowing all the problems beforehand. In addition after a month of having the car I had to replace the battery. This car is just no good all around. Then I had my dad call the same week I bought the car to discuss a refund because of all the problems it has and the sales manager told him that I didnt spend that much money on the car so its ok. That is terrible customer service from a car dealership. Then I gave a bad review on ****** and the sales manager left a reply but the number he left does not work and every time I call they say he is out of office and never returns my calls after I left multiple voicemails. They should not be allowed to sell people lemon cars and this is unacceptable. Selling a car that cant pass inspection on its own is not ok. That is why I want a refund

  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from Bell Audi on March 24. My temporary registration and plate expired on April 22. It is currently May 3 and I have not received a valid status on when I can expect to receive a permanent registration or plate. Repeated inquiries to Bell Audi have not received a response.

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new vehicle on 2/9/23, still havent processed the financial information, 30 days later. Temporary registration is expiring. Dealership offers no help to resolve this problem. They suggest I drive with expired tags, which Im not okay with. I cannot get to work now because they failed to process the financial information in a timely manner. I paid extra money for them to handle all this. They failed miserably. Claims my permanent plates will be in sometime soon.

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