Reviews

Review Details

• Review fromAkshaya R

  Date: 02/13/2024

  5 stars
  My name is ******* and I had best experience at Avantic Medical Lab, highly recommended

  Avantic Medical Lab

  Date: 02/14/2024

  Thank you, *******! We appreciate the kind words.

• Review fromJennifer S

  Date: 03/13/2023

  1 star
  Hi, I continue to be harassed byt "Avantic Medical Lab claiming I owe them funds for a COVID test. I never have had to come out of pocket for a COVID test. The invoice I continue to receive looks "fake". It states that I will be sent to collections if not paid. The so called past due payment goes back to 12/03/2021 when I honestly don't even remember having a COIVD test completed. Can someone help me validate that this is in fact a real company. I honestly sense it's a scam.

  Avantic Medical Lab

  Date: 02/13/2024

  Dear April, thank you - we appreciate the opportunity to address and respond to the concerns raised by our valued customer, ***************************, regarding their experience with our services. We thoroughly investigated this matter, and here is what we found:- The patient did indeed have a COVID test with us on 12/03/21 and the result was ready and provided to the patient via the patient portal on 12/04/21, within 24 hours of specimen swab collection.- We attempted to collect payment for services provided, however due to lack of response wrote off the dues and closed her account. No payment was made or collected for this service, and we stop attempting to collect after a while. We want to assure our customer, ********, that we are in fact a real company that is inspected and approved by both the state and federal agencies, and we insist on conducting our practice "by the books". We sincerely apologize for the experience our customer had and we assure her that she will not face such an experience from us in the future.Should you or the customer require further information or clarification, please do not hesitate to contact us at ************.Thank you for your attention to this matter, and we appreciate the support of the Better Business Bureau in facilitating communication and resolution.Sincerely,Manoj

• Review fromSw T

  Date: 12/29/2022

  1 star
  They dont reply to calls.My insurance covers COVID testing everywhere.They are the only ones who charged me $150 for this by overcharging my insurance.They sent me my covid report after a month and a half. By that time I had forgotten that I was even covid positive.Looks like a scam lab. Dont let them harass you by call or mail. Tell them you have read the reviews on BBB and tell them to drop it.

  Avantic Medical Lab

  Date: 12/29/2022

  Hello, we cannot find a patient in our system with this name. Our COVID reports are typically released and distributed within 24 to 48 hours of receipt of sample at the lab. Sending out a report a month and half later does not sound like our lab. It is possible that customer accessed the report a month and half later, but reports are automatically distributed by the system as soon as it is resulted, the entire process is automated. Specifically positive reports are also reported to the state, and we ensure this reporting is done on a daily basis. Perhaps this customer is in our database with a different name, and we will be happy to look into this further.