Business ProfileforWakefern Food Corporation

I have been a **** Rite/Bayonne customer for many years, as was my mother, since 1965. As I am now permanently disabled I rely on **** Rite's online delivery service. Although I've experienced numerous problems with the online service in the past, I remained a **** Rite customer, mainly because Selina always resolves whatever was done incorrectly by others. After the deplorable treatment I received yesterday from Kat, the Online Dept Mgr., I canceled my $350.00 order *** took it to **** *** ****** online delivery service. If I do not hear from a Wakefern executive I will use **** *** **** permanently. Yesterday, shortly before delivery was scheduled, I received a text from **** Rite regarding out of stock items. SEVENTEEN items were out of stock. Some offered substitutions; some did not. I always state acceptable substitutions in the comment section underneath each item. They are rarely read by the Online Dept. ****per. This was blatantly obvious yesterday, as some of the substitutions offered were exactly what I said I did not want. In any case, as so many items were out of stock, *** the substitutions offered were not acceptable, I called the store to request appropriate substitutions. You would think I had committed a heinous crime. Kerlina, who answered the phone (after a 15 minute wait) cut me off at the first item *** put Kat on the phone. I have never experienced such rudeness *** hostility from a supervisor at any store or office. Not only did Kat talk over me, she also told me I "had to" answer the text that had been sent, *** "they didn't have time for me". I could continue but will wait to elaborate further until I speak to a Wakefern executive. Kat upset me so greatly that I canceled the order *** told her I would be contacting Wakefern/Inserra to tell them how she treats customers. Kat flippantly told me to go ahead *** do so. Then I called the store again, asking to speak to the store mgr. I told Neil, the store mgr about Kat *** asked him if he could get a delivery to me. He did not care to do so, *** seemed unconcerned when I told him if he wouldn't extend help toward a loyal, disabled **** Rite customer, I would no longer **** there. I had explained to him that I can not physically **** in store, so if I can't get correct items through delivery I'm without important items until my next delivery. This also did not matter to Neil. I am filing this complaint because it is the only way I can think of to get the attention of Wakefern. There is no contact information on the **** Rite site, *** Neil would not give it to me. I believe if I'm spending $350.00 on groceries, *** seventeen items are out of stock, I am behaving reasonably by calling the Online Dept to request acceptable substitutions. Kat might as well have told me to give my $350 to **** Rite *** accept whatever items they decided to throw at me, as I am not important enough to make the time to ensure my order is satisfactory. She has no business speaking to customers. She doesn't even pretend to be courteous. Selena should be the Online Mgr. She is a ****per, but she does what the manager should be doing. Unfortunately Selena is on vacation.