Complaints

This profile includes complaints for Mondelez Global LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mondelez Global LLC has 4 locations, listed below.

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• 

  Mondelez Global LLC

  100 Deforest Ave Consumer Relations East Hanover, NJ 07936-2813

• 

  Mondelez International

  3971 E Airport Dr Ontario, CA 91761-1538

• 

  Mondelez International

  905 W Fulton Market Ste 200 Chicago, IL 60607

• 

  Mondelez Global LLC

  Three Parkway North Deerfield, IL 60015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Triscuits from BJS on 7-18-23. I purchased 4 boxes for $8.99. When I opened the box half the crackers were broken. I contacted Mondelez via live chat today and the agent said I should take the crackers back to BJS. Mondelez is trying to pass the buck for defective products it made and won't accept responsibility. I asked the agent for a coupon voucher and he refused to issue one. My case number is ********.

  Business Response

  Date: 07/24/2023

  Hi Rain,

  We have spoken to ****************** and have apologized for his experience with our product and our customer service agent. Please note that one of our agents spoke with him today and provided him with a coupon reimbursement.

  Thanks,

  Pranjal 

  Customer Answer

  Date: 07/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased cookies which were stale. Was promised $30 refund. Didn't want more cookies I am in the military was shipping out. Mondelez sent me a bad check. ***** ***** could not cash the check. This cost me a $15 return check fee. I have called Mondelez several times and spoke to agents that seem unprofessional and not intelligent enough to straighten out the problem. This is not rocket science. Please reissue my check and my $15 return check fee. Thank you

  Business Response

  Date: 08/08/2023

  ** *****

  We have tried to help Ms******* regarding their experience with our product; however, they have said some disturbing things to our agents. They have used abusive and disgusting sexual things on our agents, to the point where the agent was in tears and besides themselves. She continues to keep calling using different voices and phone numbers, and she continues to say horrible things. Because of this, we would not be able to assist the consumer any further.

  Thank

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deserve a refund for the ********** crackers. There were six that looked fine and then a terror of the last two servings and I can't bring myself to eat them at all. It looks malicious. There is not any question of an abandoned to chance to get them in the box. It is not blame on the machinery.

  Business Response

  Date: 07/18/2023

  ** *****

  We have been trying to contact Ms. *** but have been unsuccessful in speaking with her. We have made three phone calls but always get a busy signal. We have also emailed her on three separate occasions but haven't received a response.
  

  We are sending coupon vouchers as reimbursement for her experience with our product.

  Please let me know if there are any additional questions.

  Thanks,

   

  Customer Answer

  Date: 07/31/2023

  
  
  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  
  I am looking for a refund for the crackers that looked ***** and I can't eat this creepy food. I would like a refund.
  
  ****** ******
  
  
  
  Regards,
  
  
  
  ****** ******

  Business Response

  Date: 08/08/2023

  ** *****

  We have tried to call Ms. ****** on multiple occasions but haven't heard back. We have left our VMs with our call back #.

  Thanks,

  *******

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I REALLY DO NOT APPRECIATE THE AMOUNT OF TIMES THAT IVE SEEN YOUR REPETITIVELY ANNOYING GAME AD & THE **** THAT YOU DONT UNDERSTAND COMPREHEND OR GET WHAT BACK THE **** UP MEANS

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:I hope all is well with you. In mid-March, 2023, I contacted you regarding (2) defective Oreo products. The **** for such products was $11.98. The case number for my interaction is: S-********. The product was stale and the taste was not what I have come to expect from Oreo. I emailed regarding my experience and supplied the requested information: UPC, size, name, store name, address, etc. The representative emailed me back and said that coupons would be arriving ********** forward three weeks and I have yet to receive anything. On APR 5, 2023, I called customer service to inquire about what was going on. The representative stated that he could not reissue them as it has not been 20 business days. I said I understood that, however, I want to know what was the value of the coupons being mailed to me. He stated $4.99 and one coupon. I expressed that I had (2) products and they were $11.98 each. He expressed that **** does not control the pricing of products and that is all that can be sent. I requested a supervisor. He said that he does not have anyone he could transfer me to and even if he did, they do not take calls for this matter. I expressed my discontent and asked if there was an alternative. He said there was nothing that could be done. Moreover, he was quite rude and said there was no one he could escalate me to. Moreover, I have emailed you numerous times. Because of the lack of communication and the lack of superiors by phone, I have exhausted ALL possible options. I would like my coupons to be appropriately issued for $11.99 by mail. Moreover, I would like your employees to be appropriately trained by phone to handle customers. It should not have to be escalated to a BBB complaint. I appreciate your time.Respectfully

  Business Response

  Date: 04/06/2023

  Hi Rain,

  We sincerely apologize to the consumer for their experience with our product and our customer service agents.

  We understand their frustration and disappointment, and we are committed to making it right. Our team will thoroughly review the case to identify what went wrong on our end and take necessary steps to ensure it doesn't happen to anyone else in the future.
  

  We will also make sure that the consumer is refunded the desired amount as per their request.  

  We appreciate their feedback and will use it as an opportunity to improve our products and services.
  

  Thank you for bringing this to our attention, and please be assured that we are taking this matter seriously and will take appropriate actions to address the issue.

  We apologize once again for any inconvenience caused and thank the consumer for their patience and understanding as we work to resolve the situation.

   

  Thanks,

  Pranjal 

  Customer Answer

  Date: 04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a BBB complaint, because this company has appeared to have given up on quality control and customer service. I received a box of very stale Nilla wafers, that still have a year before they officially expire. They are also ALL stuck together and very burnt. It's a fail three different ways, and shows they have no kind of quality control over there at all, as someone could see these issues from 50 feet away. I am also requesting a refund in the form of a check, and not vouchers or coupons, as all of their products are trash. Also, in reading the BBB complaints below, this company constantly tells people they will mail coupons or vouchers out, but the complainants Never receive them. Please scroll down and check for yourself. It's a billion dollar junk food company that is unwilling to pay for their own mistakes. They habitually promise coupons/vouchers, and then do not send them. I also reached out to customer service via their contact us page days ago and have not received any sort of response or acknowledgement.

  Business Response

  Date: 02/22/2023

  Hi Rain, 

  We have spoken to the consumer to address their experience with our product. We offered them a gift basket which was accepted by the consumer. Please consider this case closed from our end.

  Thanks,

  *******

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  **** from ******** Services could not have handled the situation any better. I believe she is a great representative, and was actually a pleasure to speak with. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my son bought my daughter an case of 100 nabisco chips ahoy thin crisps they are stale and taste really bad they are so bad tasting and this is one of my favorite snacks ,

  Business Response

  Date: 01/25/2023

  We received the attached consumer complaint on the BBB portal and wanted to point out that the phone number the consumer provided has an extra digit. Can you please confirm their correct phone number?

   

  Thanks,

   

  ***************************|Mondelez International

  Consumer Care Manager, Operations |E mail: ******************************

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

   

  my phone number is ************