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            Business ProfileThe Barker Lounge

            Pet Boarding

            Contact Information

            725 Cranbury Rd

            East Brunswick, NJ 08816-3206

            (732) 390-0563

            Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            NR

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            Business Details

            Location of This Business
            725 Cranbury Rd, East Brunswick, NJ 08816-3206
            BBB File Opened:
            2/21/2024
            Read More Business Details and See Alerts

            Industry Tip

            Pet Sitter or Boarding Facility? Tips on How to Choose

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This past weekend we took our dogs, **** & ***** *********, for an overnight at the Barker Lounge. When we went to pick them up, they brought out 2 dogs, one which was our dog, the other was not. We actually almost had the dog in our car when we realized either something really bad happened to **** or it wasn't our dog. The people on staff repeatedly told us it was ****. The girl who brought them out took pictures and said she would find out what happened. Well, what happened was,, they brought us the wrong dog! We had already paid for the stay and were both in such shock we left not asking for a refund or some compensation for the mix up. I was going to let everything go, except not one person from there has called to check on our dog or extend an apology for the mixup. Also, according to the website it is $65/night with a discount on the 2nd dog. I was charged $172.75, with no receipt. I would like a full refund for the upset they caused and to know we will never bring our dogs, nor recommend them to anyone.
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            BBB Serving New Jersey

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